Victor Michael Estate Agents reviews & trust report
Victor Michael Estate Agents is a reputable agency specializing in both residential and commercial property sales, lettings, and management in Stratford, London, and its surrounding areas. The company caters to a diverse clientele, including first-time buyers, sellers of family homes, and investors seeking commercial units. With a focus on personalized service, Victor Michael aims to simplify the property transaction process for its customers.
The company's services extend beyond traditional property listings, offering tailored solutions that include property management, block management, and overseas property services. Victor Michael's expertise covers a wide range of property types, ensuring that they can assist clients with specific needs, whether they are looking to buy, sell, rent, or invest in the real estate market. With a commitment to delivering reliable and professional support, Victor Michael Estate Agents strives to meet the unique demands of the London and West Essex property markets.
Victor Michael Estate Agents has a positive customer experience.
Victor Michael Estate Agents receives overwhelmingly positive feedback from customers, highlighting their exceptional service and responsiveness. Reviewers frequently commend the team, particularly Piyush and Alex, for their professionalism and hands-on approach, making the property buying and selling processes seamless and efficient.
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Many express gratitude for the support they received, noting that the agents went above and beyond to address queries and ensure a smooth experience. However, a small number of reviews raise concerns about dishonesty and negative experiences with the agency, suggesting that potential clients should be cautious. Despite these criticisms, the majority of feedback reflects a high level of satisfaction with Victor Michael's services. Overall, the sentiment is overwhelmingly positive, showcasing the agency's strong reputation in the market.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.8
596
100%
-0.8
● Low
4.8 / 5 overall
=
596 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review May 2025.
Last 3 months
4.2▼ 0.8
12-month avg
4.9
All-time
4.8
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jun 24
5.0
1
Jul 24
5.0
4
Aug 24
5.0
10
Sep 24
5.0
1
Oct 24
5.0
3
Nov 24
5.0
1
Dec 24
5.0
4
Jan 25
5.0
4
Feb 25
5.0
2
Mar 25
5.0
2
Apr 25
5.0
1
May 25
3.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 484 positive reviews
Customer service38%
182 mentions
Helpful support32%
154 mentions
Professionalism28%
134 mentions
Fast & efficient24%
116 mentions
“Nice & friendly service”
On “Customer service” · Dec 7, 2024
Top complaintsof 15 negative reviews
Customer service40%
6 mentions
Payment issues33%
5 mentions
Charges13%
2 mentions
Returns13%
2 mentions
“I am an unsatisfied customer from Victor Michael”
On “Customer service” · Jun 2, 2023
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
Overall rating and review count for this company and similar companies
First class exceptional service great attention to detail and customer care... they said what they did found a buyer in under 48 hrs... you can't ask for more... great people Ash and George... friendly honest and delivered overwhelming experience...
Victor Michael handled everything from the initial viewing to securing the lease on a brand new flat with a very competitive rent in just over a week.
A special thank you to Virginijus in Canning Town for all his help through the process and being a model estate agent. Excellent communication throughout and always happy to answer questions at a very stressful time.
My experience with Victor Michael Estate Agents has been absolutely fantastic.
Piyush was professional, friendly, honest and always on hand to promptly answer any questions or concerns by phone or email. From start to finish him and his team delivered an outstanding service.
I would highly recommend their services to friends and families looking for a properties.
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The way estate agents go, this one provided a good service. On a positive side, at no time did I feel like the team at Victor Michael tried to fool us, the whole process was transparent and, to the best of my knowledge, honest. Also, this agent is easy to reach, both, by phone and email. However, the contract with this agent is littered with small charges for this and that. For example, a failure to turn up to your appointment on time is punishable by £30 (or something like that), also, to renew your rental agreement at the end of the 12-month contract will cost you £150 (or so). Overall, would recommend.
Victor Michael Estate Agents are great, they are honest agents. I dealt with the team at Woodford and they are all so helpful and responsive. I would highly recommend them!
My experience with George and Kash from Victor Michael Estate Agents has been extremely pleasing. This was the first estate agencyI have visited in regards to selling my property and after talking with them for a few minutes it became apparent to me that I will not have to go to another estate agent to see what other options are there ; this is mainly because of the level of professionalism and transparency through which they operate.
I felt that we were on the same page with all the details and throughout the sale they have been supportive and always available to answer all my questions. I highly recommend them to anyone looking to sell their property in Leytonstone! Thank you guys!
Where do I start... I couldn’t recommend Victor Michael Woodford enough, the team are lovely and so personable. Christos helped me find my perfect flat, I’ve been looking for a few months and he never gave up, he continued to send me new property alerts and gave me a call on a regular basis to see how my search has been coming along once he found me the perfect place in South Woodford he advised me throughout the whole transition to ensure I had a stress free experience!
Thank you all at woodford :)
George, Kaashir and his team were very helpful with the sale.
It was easy to arrange flat viewings with them and to discuss difficulties with the conveyancing process. They helped with this as far as they could.
I would highly recommend the services of Victor Michael Canning Town branch!
In particular I would like to thank Abu and Vi for their excellent support and professional services! During my time with Victor Michael Canning Town branch, they have been approachable and responsive, especially Abu would even respond to my emails outside his working hours and resolve the issues very fast!
Paul has been nothing but helpful from the start and answered any questions I've had quickly and professionally. He was flexible with the viewing times and even took the time to explain the surrounding area. The information he shared with me showed he was knowledgable about the area and this makes you feel like you are truly dealing with a professional. Paul was also extremely helpful with finding me a cleaner and a removal company which made my life so much easier
Razvin x
We chose Victor Michael to be our Letting Agent and the service they've provided has been amazing. They let our property in a week. Found us several good quality tenants to choose from. Piyush from Victor Michael was very helpful explaining how we should choose the Tenants, their employment, how long they plan to rent etc.
And although we live relatively near to the property we chose Victor Michael to Fully Manage our property and we're very happy with this choice.
Lilly from their Property Management department is extremely efficient and always answers our emails the same day. All gas/electric checks and works needed or required by Tenants have been done swiftly and at reasonable prices, always with our prior permission.
We would highly recommend Victor Michael!
We have been with Victor Michaels for many years when Diana Solden was Manager in Woodford Green Branch - and will continue to use their services for many years to come. Find them very professional, efficient, helpful and polite.
Kash and George have been a great help finding us a new home. After we had spent months waiting for another house to progress and then fall through with a different agent we went into Victor Michael Leytonstone and they got us straight in for a viewing. We have gone from first viewing to completion in around 8 weeks. Honest advice and constant communication from them made the whole process much smoother and less stressful.
Professional company, were very support throughout process. Kelly at the Woodford is very pleasant and helpful. I feel she looks after our best interests and is very personalable. She has made us feel comfortable throughout process
Victor Michael Estate Agents is a reputable agency specializing in both residential and commercial property sales, lettings, and management in Stratford, London, and its surrounding areas. The company caters to a diverse clientele, including first-time buyers, sellers of family homes, and investors seeking commercial units. With a focus on personalized service, Victor Michael aims to simplify the property transaction process for its customers.
The company's services extend beyond traditional property listings, offering tailored solutions that include property management, block management, and overseas property services. Victor Michael's expertise covers a wide range of property types, ensuring that they can assist clients with specific needs, whether they are looking to buy, sell, rent, or invest in the real estate market. With a commitment to delivering reliable and professional support, Victor Michael Estate Agents strives to meet the unique demands of the London and West Essex property markets.