Victor Michael Estate Agents reviews & trust report
Victor Michael Estate Agents is a reputable agency specializing in both residential and commercial property sales, lettings, and management in Stratford, London, and its surrounding areas. The company caters to a diverse clientele, including first-time buyers, sellers of family homes, and investors seeking commercial units. With a focus on personalized service, Victor Michael aims to simplify the property transaction process for its customers.
The company's services extend beyond traditional property listings, offering tailored solutions that include property management, block management, and overseas property services. Victor Michael's expertise covers a wide range of property types, ensuring that they can assist clients with specific needs, whether they are looking to buy, sell, rent, or invest in the real estate market. With a commitment to delivering reliable and professional support, Victor Michael Estate Agents strives to meet the unique demands of the London and West Essex property markets.
Victor Michael Estate Agents has a positive customer experience.
Victor Michael Estate Agents receives overwhelmingly positive feedback from customers, highlighting their exceptional service and responsiveness. Reviewers frequently commend the team, particularly Piyush and Alex, for their professionalism and hands-on approach, making the property buying and selling processes seamless and efficient.
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Many express gratitude for the support they received, noting that the agents went above and beyond to address queries and ensure a smooth experience. However, a small number of reviews raise concerns about dishonesty and negative experiences with the agency, suggesting that potential clients should be cautious. Despite these criticisms, the majority of feedback reflects a high level of satisfaction with Victor Michael's services. Overall, the sentiment is overwhelmingly positive, showcasing the agency's strong reputation in the market.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.8
596
100%
-0.8
● Low
4.8 / 5 overall
=
596 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review May 2025.
Last 3 months
4.2▼ 0.8
12-month avg
4.9
All-time
4.8
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jun 24
5.0
1
Jul 24
5.0
4
Aug 24
5.0
10
Sep 24
5.0
1
Oct 24
5.0
3
Nov 24
5.0
1
Dec 24
5.0
4
Jan 25
5.0
4
Feb 25
5.0
2
Mar 25
5.0
2
Apr 25
5.0
1
May 25
3.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 484 positive reviews
Customer service38%
182 mentions
Helpful support32%
154 mentions
Professionalism28%
134 mentions
Fast & efficient24%
116 mentions
“Nice & friendly service”
On “Customer service” · Dec 7, 2024
Top complaintsof 15 negative reviews
Customer service40%
6 mentions
Payment issues33%
5 mentions
Charges13%
2 mentions
Returns13%
2 mentions
“I am an unsatisfied customer from Victor Michael”
On “Customer service” · Jun 2, 2023
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
Overall rating and review count for this company and similar companies
Paul and the team at Woodford green branch are the most helpful people I've ever met, always putting them self out for us and helping where they can in some hard times, been renting for 5 years and best estate agents I've ever used, highly recommend!!
My brother and I have been dealing with Victor Michael for the last four years. What to say! The whole team was always extremely helpful and professional at all time. Highly recommended!
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Excellent experience using Victor Michael to rent my property in Hackney. Quick responses to any questions i had and excellent service- would strongly recommend using them and would happily use them again.
It is unusual these days to find a company where the service is of such high quality. I used the company to find new tenants for a property and to recommend builders, carpet and furniture suppliers. The service was fast, quick responses to emails, texts or phone calls and any issue that arose was quickly dealt with to my complete satisfaction. The advice was sound regarding new tenants and the photos and catalogue of the property were excellent. A very good rent was obtained and I would recommend Victor Michael without any hesitation.
Very clear, friendly and helpful staff. Clear and precise instructions every step of the way, going out of their way to secure us the house. Would thoroughly recommend!!
WHAT AN ABSOLUTELY OUTSTANDING SERVICE
With the prospect of selling our property in mind and looking for something new, we recently popped in to the Canning Town branch of Victor Michael. A well organised office with mature, intelligent and well mannered staff.
Particularly impressed Lisa who's professionalism and superior knowledge of the area help us in many ways.
Far and above the call of duty. thank you so much for you time, effort and full attention
Everyone we dealt with was very helpful, and always returned emails/calls when promised (such a simple thing, but a real bugbear of mine when it doesn't happen, so much appreciated!) Main point of contact was George, who was great throughout, but also a note of thanks to Lewis, who accompanied us on one of our subsequent visits and was really helpful, and Paul, who radiated calm throughout the process, even at the point where my normally chilled persona was about to go into meltdown (not at him I hasten to add!) A really friendly team - and if I've forgotten anyone, apologies!
Best service I have ever had from an estate agents. Big THANKS to Virginijus! All super professional, attentive, focus on the tenants needs and most important, always available and quick service! 100% recommended!
My experience has been excellent when using Victor Michael to let out a property of mine. They have been very efficient, friendly and professional. They have provided very good tenants and have checked references, provided insurances and register deposits for you.
I found the team in Woodford Branch are amazing. Paul the manager, Louis and Leanna are fantastic. Providing a seamless transition between tenants. I can’t thank them enough.
Fantastic customer service! While I was going through a really hard time trying to find a property as soon as possible, Lewis was very helpful and polite as he kept me up to date with all properties that matched my criteria. He found the perfect property for me and my family! I would recommend Victor Michael if you are looking for a property yourself.
Jack was so helpful... he was the best agent that I've used and he had done his job very well . I am very grateful for him helping me find my flat and would recommend him and the agency to anyone in search of a new property. Jack helped me through all the stages and made everything easy and stress free for me and thank him for doing so.
This was the best house search experience ever. Completely stressfree. Vee and Alex were always available to answer any questions we had. They are professional and friendly. Our experience was that good that we live in the first house we visited! I would definitely recommend this estate agency.
Great Service received from George at your Wood ford Branch. George was friendly, professional and approachable when helping us with viewings for our property search. Will definitely recommend to others.
Victor Michael Estate Agents is a reputable agency specializing in both residential and commercial property sales, lettings, and management in Stratford, London, and its surrounding areas. The company caters to a diverse clientele, including first-time buyers, sellers of family homes, and investors seeking commercial units. With a focus on personalized service, Victor Michael aims to simplify the property transaction process for its customers.
The company's services extend beyond traditional property listings, offering tailored solutions that include property management, block management, and overseas property services. Victor Michael's expertise covers a wide range of property types, ensuring that they can assist clients with specific needs, whether they are looking to buy, sell, rent, or invest in the real estate market. With a commitment to delivering reliable and professional support, Victor Michael Estate Agents strives to meet the unique demands of the London and West Essex property markets.