A home away from home.
It was a good experience. The hospitality and helpful nature of Ms RUSLANA needs to be mentioned and appreciated. The tram connectivity is excellent.

XO Hotels Amsterdam operates a network of affordable hotels located throughout Amsterdam, catering to both leisure and business travelers seeking quality accommodations at competitive prices. With a focus on convenience and comfort, the company offers a variety of hotel options including Hotel Artemis, Hotel Levell, and XO Hotels City Centre, all providing easy access to Amsterdam's key attractions and public transportation. Customers can benefit from direct booking incentives such as a 10% discount and exclusive extras, along with flexible cancellation policies. Each hotel is designed to meet the diverse needs of its guests, featuring modern amenities, comfortable rooms, and unique themes that enhance the overall experience. XO Hotels Amsterdam aims to deliver reliable hospitality while ensuring guests enjoy a pleasant stay in the vibrant city of Amsterdam.
XO Hotels Amsterdam receives a generally positive reception from guests, with many praising the friendly and helpful staff, as well as the quality and cleanliness of the rooms. Reviewers frequently highlight the spacious accommodations and good breakfast options, contributing to a pleasant stay.
However, some guests express dissatisfaction with issues such as inadequate cleaning services and problems with room amenities, including blocked drains and uncomfortable beds. A few reviews mention concerns about the breakfast quality and the need for better guidance from staff. Despite these criticisms, the hotel's convenient location near public transport and its overall pleasant atmosphere make it a favorable choice for many visitors. Overall, the sentiment leans positively, reflecting a solid experience for the majority of guests.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 1,083 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.4 | 89 |
| Jan 25 | 4.2 | 98 |
| Feb 25 | 4.1 | 99 |
| Mar 25 | 4.2 | 123 |
| Apr 25 | 4.3 | 157 |
| May 25 | 4.2 | 159 |
| Jun 25 | 4.2 | 168 |
| Jul 25 | 4.2 | 190 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Friendly and helpful staff”
“The hotel cleaning service was lacking in quality”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.9 out of 5 (good) | 3.3 out of 5 (fair) | −2% | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.6 out of 5 (poor) | 2.1 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: XO HOTELS AMSTERDAM is #4 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.3).
1,083 reviews of XO HOTELS AMSTERDAM . Filter by what matters to you.
It was a good experience. The hospitality and helpful nature of Ms RUSLANA needs to be mentioned and appreciated. The tram connectivity is excellent.
Zimmer prinzipiell ok, ABER die Fenster von außen total verdreckt und lassen sich wegen Fehlkonstruktion auch nicht reinigen. An einem Tag kein room cleaning. Auf Nachfrage um 17:30 teilt mir die Dame an der Rezeption mit „die kommen noch“… lol Um 18:00 wäre dann bisschen spät, oder? Jedenfalls kein Wort von „sorry“ oder dergleichen. Nachdem ich dann um frische Handtücher und saubere Tassen (für Kaffee) gebeten habe, bekomme ich Plastikbecher und bin natürlich wegen der unhöflichen Behandlung nicht gut gelaunt und gehe zum Aufzug. Da drehe ich mich nochmal um, um den Namen der unfreundlichen Person zu erfragen und sehe, wie sie sich ihren Kolleginnen zugewandt hat und eine Finger-in-den-Mund-steckende Geste macht….nach dem Motto, der Hotelgast ist zum….. Vielen Dank dafür. Also: Hier nicht mehr hin! in der unterstehenden Antwort von XO Hotels heißt es, dass das Zimmer dann später doch noch gereinigt wurde. DAS STIMMT NICHT. Die Aussage ist gelogen. Das Zimmer wurde an dem Tag überhaupt nicht gereinigt. Da sieht man dann die Philosophie dieser Hotelkette. Man versucht sich mit Lügen aus der Affaire zu ziehen. NICHT DORT BUCHEN
Quick answers to the questions people ask most.
Standard check-in time is typically 3:00 PM and check-out is 11:00 AM. Early check-in or late check-out may be available upon request and subject to availability.
Most modern hotels provide Wi-Fi access to guests. You can confirm the specific Wi-Fi policy and any potential charges by contacting the hotel directly.
Parking availability and costs vary by location in Amsterdam. It's recommended to contact the hotel directly to inquire about on-site parking or nearby parking options.
Reservations can typically be made through the hotel's official website, by phone, or through various online booking platforms. Contact the hotel directly for the most current booking information.
Cancellation policies vary depending on the rate type and booking conditions. Check your specific reservation details or contact the hotel directly for information about your booking's cancellation terms.
Pet policies vary by hotel property and may include restrictions or additional fees. Contact the hotel directly to inquire about their specific pet accommodation policy.
Hotel amenities typically include standard services like housekeeping and front desk assistance. For a complete list of available facilities and services, check the hotel's website or contact them directly.
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Hotel trés propre , trés bon accueil . chmbre spacieuse
Great breakfast, very good position with the tram 19 just in front of the hotel, clean, helpful staff.
We only booked for one night, but what we particularly liked were the very clean rooms and the affordable parking in the underground garage. The tram is right next to the hotel, providing excellent connections to the city center.
is a excellent hotel in a great area close to one of the beautiful park of Amsterdam, absoluty recommended
The automatic Check in is unpersonal . I like that someone person receive me and desire welcome.
I enjoyed very much the stay in clean comfort easy
Great Room, best location near the train and Bus terminal. Staff was very nice by allowing us to store our luggage before check in as we reach in the morning. So convienience, 50 meters walk already to the tram station. Room is clean and ammenities was great. Definately would come and stay again at this hotel.
Generally a nice stay but marred by a sewage smell in the room, filthy windows, dried chewing gum in the bedside cabinet. We had to leave all the windows open every day but we decided to stay as we weren’t in the room much thankfully.The wash basin had no working plug to hold any water. The breakfast was good, the staff friendly, and check in/out was good.
Update; just droppen from 5 to 3 stars. The answer of Levell now feels like a nice look at me thing. What went down. Just contacted Levell about my upgrade and the answer was no upgrade possible and no discount since I used Booking.com We arrived to early, about 1,5 hour, we could check in but it would cost 15 euro. From my point of view, if you have availability let people just check in without any surcharge. Sometimes you can’t time exactly when you arrive. We could wait in the lobby and there was all we needed, there was a vending machine for snacks and drinks. We had electricity and there were computers if you needed one. The people at the reception for very friendly and helpfull. They came to tell us when we could check in. Check in was easy but they helped anyway. They helped us with details to get to the city center by public transportation. We were in the other building which is 20 meters next to the main building. Everything looks and smells clean. The room was spacious and nice. A nice big bathroom with nice supplements. There is a coffee machine unfortunetly the water reservoir was missing. With checking out I told the reception and they offered a coffee. For me it was not a problem and appreciated the gesture. But we went for a lunch across the road. Opens at 12 and is a great place to chill and eat. Nice people running it. We could leave the car and it was doable pricewise, 20 euro. You can rent bikes if you like. We went to Ziggo and the tube was 5 minutes walk and one stop. Then a walk of 5/10 minutes again to Ziggo which was excellent. There wasn’t any noise or other problems. We had a good time. Unfortunetly I have book my next stay (Kendrick) already before I saw on the paper I could get a discount of 10% on my next stay. But I would settle for an upgrade 😝
The hotel is spacy, clean, and modern and the rooms have everything needed for a short trip to Amsterdam. The cost/benefit relation is great. Public transport is within reach and allows for easy exploration of the town. Staff is friendly and helpful. The breakfast is ok. If we come ever back to Amsterdam, the Artemis is our first choice for a hotel.
Très bonne expérience, très bon accueil, chambre spacieuse et au calme, salle de douche moderne, nous avons aussi apprécié la présence d'un petit frigo. Situation idéale avec grand parking, à 2min du métro et proche des salles de concert et du stade de football (pratique pour les événements). Nous y reviendrons certainement
I recently stayed at this hotel (reservation number 34706) and, unfortunately, the experience was nothing short of disappointing. Despite reporting multiple issues to the reception, my concerns were not addressed, which is simply unacceptable given the high price I paid for my stay. Upon arrival, I encountered the following problems in my room: A dirty housekeeping rag on the floor (I did report this, though I wasn't able to take a picture. Reception can confirm the complaint). A broken trim piece in the shower. Dust and dirt throughout the room. I immediately reported these issues to reception, and while Julien at the front desk was courteous and professional, suggesting I submit a formal complaint via email, no action was taken by other departments to resolve the matter. The lack of follow-up is concerning and frustrating, especially when you pay €460 for just two nights. This level of service and room condition is, frankly, appalling. To make matters worse, I later noticed that the price for the same room dropped to €60 per night the following day, which further highlights how unreasonable the initial rate was for the poor quality of the room. While I understand that prices can fluctuate during special events like King’s Day, a €460 price tag for this room was simply unjustifiable. It is incredibly disappointing that a hotel of this caliber would treat guest feedback with such disregard. It has now been several days, and I’ve yet to receive any meaningful response beyond the vague acknowledgment of "we are looking into it." If this is how customer concerns are handled, I’m left questioning the quality and integrity of the management. This experience has unfortunately tarnished my perception of the hotel, and I would caution potential guests to carefully consider whether this establishment is truly worth the price.
Lovely modern hotel with friendly reception staff. The room was spacious with a comfortable bed and pillows. Breakfast was fantastic, varied choices and pleasant catering staff. Tram 19 stops right outside the hotel so very convenient for travelling. I would highly recommend this hotel and will be returning for sure.
Services were excellent.
Hotel bello e moderno, camera spaziosa e confortevole, bagno grande e dotato di tutti i confort, pulizia ottima e personale cordiale e gentile. Unico neo la lontananza dal centro, per fortuna la metropolitana è a 150 metri, si arriva in centro in 25 minuti. La colazione è un po' cara.
The distance depends on the specific XO Hotels location in Amsterdam. Contact the hotel directly or check their website for detailed location information and transportation options.
Dining options vary by hotel location and may include on-site restaurants, bars, or room service. Check with the specific hotel property for available food and beverage services.
Many hotels cater to business travelers with services like business centers, meeting facilities, or work-friendly room setups. Contact the hotel to inquire about specific business amenities and services.
You can typically contact the hotel by phone, email, or through their official website. Check the hotel's website or online listings for current contact information and hours of operation.
Transportation services vary by property and may include shuttle services, taxi arrangements, or public transport information. Contact the hotel directly to inquire about available transportation options to and from the airport.
XO Hotels Amsterdam operates a network of affordable hotels located throughout Amsterdam, catering to both leisure and business travelers seeking quality accommodations at competitive prices. With a focus on convenience and comfort, the company offers a variety of hotel options including Hotel Artemis, Hotel Levell, and XO Hotels City Centre, all providing easy access to Amsterdam's key attractions and public transportation. Customers can benefit from direct booking incentives such as a 10% discount and exclusive extras, along with flexible cancellation policies. Each hotel is designed to meet the diverse needs of its guests, featuring modern amenities, comfortable rooms, and unique themes that enhance the overall experience. XO Hotels Amsterdam aims to deliver reliable hospitality while ensuring guests enjoy a pleasant stay in the vibrant city of Amsterdam.
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