Nice stay
Quite clean. Wi-fi is good. The staff was very nice.

XO Hotels Amsterdam operates a network of affordable hotels located throughout Amsterdam, catering to both leisure and business travelers seeking quality accommodations at competitive prices. With a focus on convenience and comfort, the company offers a variety of hotel options including Hotel Artemis, Hotel Levell, and XO Hotels City Centre, all providing easy access to Amsterdam's key attractions and public transportation. Customers can benefit from direct booking incentives such as a 10% discount and exclusive extras, along with flexible cancellation policies. Each hotel is designed to meet the diverse needs of its guests, featuring modern amenities, comfortable rooms, and unique themes that enhance the overall experience. XO Hotels Amsterdam aims to deliver reliable hospitality while ensuring guests enjoy a pleasant stay in the vibrant city of Amsterdam.
XO Hotels Amsterdam receives a generally positive reception from guests, with many praising the friendly and helpful staff, as well as the quality and cleanliness of the rooms. Reviewers frequently highlight the spacious accommodations and good breakfast options, contributing to a pleasant stay.
However, some guests express dissatisfaction with issues such as inadequate cleaning services and problems with room amenities, including blocked drains and uncomfortable beds. A few reviews mention concerns about the breakfast quality and the need for better guidance from staff. Despite these criticisms, the hotel's convenient location near public transport and its overall pleasant atmosphere make it a favorable choice for many visitors. Overall, the sentiment leans positively, reflecting a solid experience for the majority of guests.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 1,083 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.4 | 89 |
| Jan 25 | 4.2 | 98 |
| Feb 25 | 4.1 | 99 |
| Mar 25 | 4.2 | 123 |
| Apr 25 | 4.3 | 157 |
| May 25 | 4.2 | 159 |
| Jun 25 | 4.2 | 168 |
| Jul 25 | 4.2 | 190 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Friendly and helpful staff”
“The hotel cleaning service was lacking in quality”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.9 out of 5 (good) | 3.3 out of 5 (fair) | −2% | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.6 out of 5 (poor) | 2.1 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: XO HOTELS AMSTERDAM is #4 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.3).
1,083 reviews of XO HOTELS AMSTERDAM . Filter by what matters to you.
Quite clean. Wi-fi is good. The staff was very nice.
Habitación del hotel de buen tamaño, estuvimos 2 adultos y un niño y era bastante cómoda. Hotel situado con parada de tranvía al lado, cosa que nos resultó muy cómodo para desplazarnos. Hotel bastante nuevo y bien mantenido.
Hotel is in the middle of nowhere 50 euro in a taxi to get to the city centre everything is overpriced and to add insult to injury I paid 265 a night for 2 nights so 530 euros and didn't even get a breakfast I would never stay there again avoid at all costs lousy service
Thank you very much for the stay. Guys at the front desk are kind and helpful. The housekeeping was however dissapointment. Even though I asked for cleaning, via the blue sign in my room, the sink and toilet wasn't cleaned once. "Clean" folded towels were full of long brown hair (I'm blonde). Housekeeper left our window fully opened, and didn't even pull the curtain over it, so flies were in our room. My fresh sheets had stains of someone else's makeup. And as we got into our room for the first time, the toilet paper was halfway used already. The hotel is right in front of the bus and tram station, so you're in 25 minutes in the centre of Amsterdam.
Quick answers to the questions people ask most.
Standard check-in time is typically 3:00 PM and check-out is 11:00 AM. Early check-in or late check-out may be available upon request and subject to availability.
Most modern hotels provide Wi-Fi access to guests. You can confirm the specific Wi-Fi policy and any potential charges by contacting the hotel directly.
Parking availability and costs vary by location in Amsterdam. It's recommended to contact the hotel directly to inquire about on-site parking or nearby parking options.
Reservations can typically be made through the hotel's official website, by phone, or through various online booking platforms. Contact the hotel directly for the most current booking information.
Cancellation policies vary depending on the rate type and booking conditions. Check your specific reservation details or contact the hotel directly for information about your booking's cancellation terms.
Pet policies vary by hotel property and may include restrictions or additional fees. Contact the hotel directly to inquire about their specific pet accommodation policy.
Hotel amenities typically include standard services like housekeeping and front desk assistance. For a complete list of available facilities and services, check the hotel's website or contact them directly.
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Super! I really liked everything!
Goede en rustige ligging van het hotel, met de metro om de hoek die je naar A'dam Centrum brengt. Hotel is vooral ideaal gelegen om naar de Arena en Ziggo Dome te gaan. Voldoende parking. Ruime, nette kamers met goede bedden. Goed uitgebreid ontbijt. Vriendelijk personeel die heel hulpvaardig is.
Das Hotel liegt ca 35 min Busfahrt vom Centrum entfernt in einem moslemischen Viertel. Die Busanbindung ist sehr gut und die Haltestellen in der Nähe des Hotels. Die Sauberkeit in dem Hotel ist nicht besonders hoch, wir haben sogar Müll vom Vorgast unter dem Bett gefunden. Die Mitarbeiter sind bemüht, vor allem der Herr, der alleine den Frühstücksraum macht, war sehr nett und immer gut gelaunt. Das Frühstück war eintönig aber in Ordnung, wenig Obst und es war jeden Tag das gleich, aber OK. Wünsche wie zB eine zweite Decke wurden von dem Herrn an der Reception gleich erfüllt. Im Großen und Ganzen macht das Hotel einen "schmuddeligen" Eindruck und die Reinigung des Hotelzimmers fand nur Oberflächlich statt. Hauptgrund für die schlechte Bewertung ist für mich, dass wir am letzten Tag BETTWANZEN entdeckt haben, welche fröhlich im Bett umhergewandert sind. Hätte ich diese früher entdeckt, hätte ich das Hotel gewechselt. Ich habe dann auch einen Biss von dieser entdeckt. Ich habe zu Hause alles gewaschen und Koffer desinfiziert und hoffe, dass ich zu Hause keine eingeschleppt habe!
The hotel is ideally located right next to the Tram 12 stop, which provides direct access to the city center. The room was clean and well soundproofed. However, there were several issues in Room 113: 1. The coffee machine was leaking. 2. The refrigerator wasn’t cooling properly. 3. A strong unpleasant odor came from the bathroom pipes in the evening. 4. The pillows were very firm and uncomfortable. 5. The duvet was too small for the bed. 6. One spotlight and a lamp bulb were missing. 7. The blue light from the control device was reflected in the mirror opposite it, making it quite disruptive at night. We had to find a way to cover it in order to sleep comfortably. The breakfast was satisfactory
The staff at the reception is what makes this Hotel great. They were very helpful, pleasant to deal with and showed us how to get around the City and main attractions.
All was great. Had a great stay and the staff was friendly and helpful. :-) Only thing i can say something about is the beds and pillows was a bit hard. Thank you for the stay!
Great location and quiet neighbourhood. Good public transportation connections to the center. All the best museums within walking distance. The room was very small and basic. The beds were good and so was the bathroom and shower. We would've wished for a little more closet storage in the room. Coffee machine was not filled up during our visit. Also, the window curtains were designed so that they let a lot of light in straight to the bed, which was disturbing when trying to sleep. The reception and kitchen staff was friendly. We were given an extra pillow when requested. All in all, the hotel was worth its price with regard to the general price and hotel level of Amsterdam.
The hotel was clean and spacious room which was expected for a new hotel. The breakfast was really good. I booked the room six months in advance and when I arrived, I was allocated a lower level room. I spoke with the concierge who was more than happy to accommodate us with a higher level. This was a request put on the booking that was not fulfilled. We arrived at the hotel from a 34 hour door-to-door flight and arrived 80 minutes prior to checking times. We were told we would have to pay €50 to check in one hour early. We did not take this option and waited until checkin was available. I would’ve thought there was some flexibility here especially as we were international visitors wanting to shower and freshen up one hour early. The Smart TV in the room has the option to Chromecast but this was not set up and nobody knew the password for the TV. I spoke with staff And was told the installation company had not provided the hotel with this set up correctly and it could not be done. There is no cable TV so channel surfing is limited. For a big hotel chain this is not really acceptable as their suppliers make them look bad. Otherwise, this is a good hotel and reasonably priced.
The hotel is fine for short stays. However, if you are staying in Amsterdam or the surrounding area for a longer period of time, this hotel is not recommended. The room was not clean: there was a used cigarette packet in it, hair from other guests in the sink, splashes of liquid on the bed and crumbs in the cupboards. Although the bathroom had been freshly renovated, it was also very dirty. The location is also not ideal for city trips. It takes over an hour to walk to the centre. By public transport, it takes 30–45 minutes.
Everything was great! It was clean, spacious, and close to public transport stations. Every day new towels, coffee and shower gels.
El hotel está muy bonito, situado a 5 min de la estación de tren mas o menos y entre 15- 20 minutos del centro, las habitaciones y el baño impecables muy limpias y las camas muy cómodas, la atención de sus réceptionnistas super. Nosotras desayunamos ahí mismo y estaba muy buena la comida y con mucha variedad.
Hotellet ligger meget centralt ift offentlig transport, restauranter/cafeer og et supermarked lige overfor. Der kører en bus lige ude foran hotellet direkte til lufthavnen og central stationen, som kører ofte og kun tager 30 min. Personalet var super venlige og hjælpsomme med at forklare billetkøb og hvordan man kom fra a til b. Desuden var det også let at tjekke ind og ud.
What I liked is that it is an excellent hotel in all aspects (location, check-in and check-out service, reception staff, rooms), but on my last visit there are some comments on the hotel. As I have a previous experience with the hotel in September 2024 and it was very wonderful, but this time there are some negative comments on the hotel, but in this visit my family and I stayed in room 402 and room 414 and we noticed in room 414 that the towels were not clean and the amounts of shampoo, soap and conditioner were small and not enough for me, 3 people, and as for room 402 it was not clean and also the shampoo, soap and conditioner were small for me, 3 people
I have 10 Years of experience in hotels in Gastronomy from Dubrovnik, the German North Sea coast, Austria. And luxury hotels too. I visited Amsterdam for first time, spend the whole day outside exploring. I connected emotionally and really liked it. The breakfast was excellent. The room was fine. I hereby invite you to the hotel Der Böglerhof Alpbach, Austria where I work.
The distance depends on the specific XO Hotels location in Amsterdam. Contact the hotel directly or check their website for detailed location information and transportation options.
Dining options vary by hotel location and may include on-site restaurants, bars, or room service. Check with the specific hotel property for available food and beverage services.
Many hotels cater to business travelers with services like business centers, meeting facilities, or work-friendly room setups. Contact the hotel to inquire about specific business amenities and services.
You can typically contact the hotel by phone, email, or through their official website. Check the hotel's website or online listings for current contact information and hours of operation.
Transportation services vary by property and may include shuttle services, taxi arrangements, or public transport information. Contact the hotel directly to inquire about available transportation options to and from the airport.
XO Hotels Amsterdam operates a network of affordable hotels located throughout Amsterdam, catering to both leisure and business travelers seeking quality accommodations at competitive prices. With a focus on convenience and comfort, the company offers a variety of hotel options including Hotel Artemis, Hotel Levell, and XO Hotels City Centre, all providing easy access to Amsterdam's key attractions and public transportation. Customers can benefit from direct booking incentives such as a 10% discount and exclusive extras, along with flexible cancellation policies. Each hotel is designed to meet the diverse needs of its guests, featuring modern amenities, comfortable rooms, and unique themes that enhance the overall experience. XO Hotels Amsterdam aims to deliver reliable hospitality while ensuring guests enjoy a pleasant stay in the vibrant city of Amsterdam.
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