Good experience
Good experience

XO Hotels Amsterdam operates a network of affordable hotels located throughout Amsterdam, catering to both leisure and business travelers seeking quality accommodations at competitive prices. With a focus on convenience and comfort, the company offers a variety of hotel options including Hotel Artemis, Hotel Levell, and XO Hotels City Centre, all providing easy access to Amsterdam's key attractions and public transportation. Customers can benefit from direct booking incentives such as a 10% discount and exclusive extras, along with flexible cancellation policies. Each hotel is designed to meet the diverse needs of its guests, featuring modern amenities, comfortable rooms, and unique themes that enhance the overall experience. XO Hotels Amsterdam aims to deliver reliable hospitality while ensuring guests enjoy a pleasant stay in the vibrant city of Amsterdam.
XO Hotels Amsterdam receives a generally positive reception from guests, with many praising the friendly and helpful staff, as well as the quality and cleanliness of the rooms. Reviewers frequently highlight the spacious accommodations and good breakfast options, contributing to a pleasant stay.
However, some guests express dissatisfaction with issues such as inadequate cleaning services and problems with room amenities, including blocked drains and uncomfortable beds. A few reviews mention concerns about the breakfast quality and the need for better guidance from staff. Despite these criticisms, the hotel's convenient location near public transport and its overall pleasant atmosphere make it a favorable choice for many visitors. Overall, the sentiment leans positively, reflecting a solid experience for the majority of guests.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 1,083 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.4 | 89 |
| Jan 25 | 4.2 | 98 |
| Feb 25 | 4.1 | 99 |
| Mar 25 | 4.2 | 123 |
| Apr 25 | 4.3 | 157 |
| May 25 | 4.2 | 159 |
| Jun 25 | 4.2 | 168 |
| Jul 25 | 4.2 | 190 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Friendly and helpful staff”
“The hotel cleaning service was lacking in quality”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.9 out of 5 (good) | 3.3 out of 5 (fair) | −2% | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.6 out of 5 (poor) | 2.1 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: XO HOTELS AMSTERDAM is #4 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.3).
1,083 reviews of XO HOTELS AMSTERDAM . Filter by what matters to you.
Very good location, not too far by tram from city centre. Tram stops exactly outside the hotel. Supermarkets very close, 3 minutes walking. All the staff very friendly and helpful. Rooms are big and clean. Highly recommended!!!
A great hotel - we really enjoyed our stay at XO Hotel Park West. On arrival, the staff were very welcoming and allowed us to place our luggage in a secure room until the 1500hrs check-in time. We had a large room on the 6th floor. The room was modern and very clean with a comfortable bed, a large TV and a coffee machine. The bathroom was large and very clean with a fabulous shower. In the morning, the breakfast was amazing - lots of different choices - cereals, fruit, fruit juices, hot drinks, hot food, cold meats and cheeses, pastries and breads. We would definitely recommend this hotel to our friends and family. Thanks for making our stay so enjoyable.
Quick answers to the questions people ask most.
Standard check-in time is typically 3:00 PM and check-out is 11:00 AM. Early check-in or late check-out may be available upon request and subject to availability.
Most modern hotels provide Wi-Fi access to guests. You can confirm the specific Wi-Fi policy and any potential charges by contacting the hotel directly.
Parking availability and costs vary by location in Amsterdam. It's recommended to contact the hotel directly to inquire about on-site parking or nearby parking options.
Reservations can typically be made through the hotel's official website, by phone, or through various online booking platforms. Contact the hotel directly for the most current booking information.
Cancellation policies vary depending on the rate type and booking conditions. Check your specific reservation details or contact the hotel directly for information about your booking's cancellation terms.
Pet policies vary by hotel property and may include restrictions or additional fees. Contact the hotel directly to inquire about their specific pet accommodation policy.
Hotel amenities typically include standard services like housekeeping and front desk assistance. For a complete list of available facilities and services, check the hotel's website or contact them directly.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
My experience was excellent! The staff was very professional. The service was prompt and the procedures were very clear. I especially appreciated their politeness and willingness to answer every question. I would definitely recommend them to others and would be happy to work with them again.
the staff is just the bottom, I have never met such rude receptionists, on the first day everything was fine but the second day I was late for 1 hour or even less because I had an important meeting, but they did not warn that if I was late I would have to pay 10 euros, I paid upon arrival and I was packing my things, it was not even 5 minutes when they called me and said that if you do not leave the room now you will have to pay another 10 euros. What the hell am I saying, what do I have to pay for, in short, a very rude reception and July 7 was my birthday, they ruined my day
very good hotel very clean, close to the tram to get to the city, we had a good stay
Lovely hotel nice beer garden Menu could be improved but food lovely Rooms need updated Staff kind helpful polite Quite far away from city centre
Hotel op zich prima. Parkeren onder het hotel voor €20,- voor 24 uur ook prettig. Kamer netjes maar niet schoon. Overal nog haren in douche en zeeppompje leeg…. Ontbijt prima. Maar de service van de horeca….. We gingen om 21:15 nog wat buiten drinken (althans dat was de bedoeling) er waren drie medewerkers van de horeca. Er waren 8 tafels bezet. We kregen met niemand contact. Na een kwartier kwam er iemand aan tafel voor de bestelling. Om 22:00 uur hadden we nog niks. We waren het echt zat. 3 man op 8 tafels en dan 45 minuten wachten lijkt mij niet echt nodig. En ik ben echt niet van de reviews schrijven ik los het liever ter plekken op. Maar als er dan zo raar gereageerd wordt dat wij vertrekken dan doe ik het dus wel voor 1 keer. Voor ons dit hotel nooit meer. Wat een slechte service.
Well located hotel. Directly beside a tram stop and lovely cafes and restaurants within walking distance. Hotel very clean and well equipped with fridge and tea and coffee making machine. Bedrooms well sized with sufficient table space to work at if required. Bathroom spacious and super shower!! Staff friendly and also possibilities to leave luggage at no cost!! Will return
Very friendly staff and very clean rooms. Definitely worth returning.
Muy cómodo, limpio y agradable. A cuarenta minutos del centro de la ciudad. Buena coneccion de trasporte
Excellent location hotel. Tram service directly outside hotel takes you straight into Central Amsterdam. Very comfortable and clean rooms. Good room layout, comfortable beds, Nespresso coffee machine & fridge in the room. Good size TV, great size bed in Comfort Double Rooms. Very good sound proofing. In room A/C. Fantastic bathroom with rain shower and lovely underfloor heating.
We had a great stay. Check-in and check-out were easy. The room was very spacious and comfortable. Breakfast was very enjoyable. The staff was very friendly and assisted with any request. Some of the towels we received were very worn and needs replacement. The television channels are very limited in English. Streaming services also very limited to Youtube.
Preis - Leistung ist okay, Hotel liegt etwas außerhalb, aber sehr gute Anbindung an das öffentliche Verkehrsnetz. Bus/Tram gleich um die Ecke Zimmer zweckmäßig eingerichtet, Teppichboden ist schon in die Jahre gekommen, Bäder sind neuwertig, Matrazen weich, Umfeld um das Hotel sehr vermüllt und verwahrlost
The staff were lovely. Great rooms, very big and clean. Great location.
Hotel pulito silenzioso dotato di tutti i servizi per un ottimo soggiorno.
The hotel is ok but there is no effort from the staff in making the customer feel welcome and they have a rude attitude, no self respect and no extra warmth to improve customer experience. The wifi signal keeps disconnecting, the rug in the room was not clean. We tried calling reception several time with no answer and so we had to go down everytime we needed something. Also I find it unacceptable to provide simple paper cups with no safety features for hot coffee in the room (no lid, no cup handle, tiny paper cups that are very easy to fall and spill coffee). The hotel staff refuses to provide proper plates, cutlery and mugs upon request whereas this is a simple norm in most international hotels. They give the excuse that the paper cups are provided for "hygiene purposes" but in reality it is just a cheap excuse. So are bed linens and towels less hygienic because they are not disposable? The hotel promises a free checkout at noon instead of 11.00 but the receptionist threatened to charge us with 10€ extra if we stayed until noon. Finally, at 10.50 am on the last day we were not able to use the elevators and we were stressed because our cards had already been deactivated. I really hated my stay and felt in an embellished prison. Never again in my life will I book a stay there. Of all the hotels I booked for my trip, this was the only horror experience I had.
The distance depends on the specific XO Hotels location in Amsterdam. Contact the hotel directly or check their website for detailed location information and transportation options.
Dining options vary by hotel location and may include on-site restaurants, bars, or room service. Check with the specific hotel property for available food and beverage services.
Many hotels cater to business travelers with services like business centers, meeting facilities, or work-friendly room setups. Contact the hotel to inquire about specific business amenities and services.
You can typically contact the hotel by phone, email, or through their official website. Check the hotel's website or online listings for current contact information and hours of operation.
Transportation services vary by property and may include shuttle services, taxi arrangements, or public transport information. Contact the hotel directly to inquire about available transportation options to and from the airport.
XO Hotels Amsterdam operates a network of affordable hotels located throughout Amsterdam, catering to both leisure and business travelers seeking quality accommodations at competitive prices. With a focus on convenience and comfort, the company offers a variety of hotel options including Hotel Artemis, Hotel Levell, and XO Hotels City Centre, all providing easy access to Amsterdam's key attractions and public transportation. Customers can benefit from direct booking incentives such as a 10% discount and exclusive extras, along with flexible cancellation policies. Each hotel is designed to meet the diverse needs of its guests, featuring modern amenities, comfortable rooms, and unique themes that enhance the overall experience. XO Hotels Amsterdam aims to deliver reliable hospitality while ensuring guests enjoy a pleasant stay in the vibrant city of Amsterdam.
This profile hasn't been claimed by the business owner.