Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
Zoro receives mixed feedback from customers, with many praising its fast shipping and wide selection of products. Reviewers highlight that orders often arrive promptly and are well-packaged, contributing to a positive shopping experience.
However, a significant number of complaints focus on poor customer service and inventory management. Customers express frustration over delayed shipments, canceled orders without notification, and difficulties in obtaining updates on their purchases. Issues with damaged items upon arrival and challenges in the return process further exacerbate dissatisfaction. While some consumers appreciate the competitive pricing and discount codes, the overall sentiment reveals a struggle with service consistency. Consequently, Zoro's reputation is marred by these critical service issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 644 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 4 |
| Sep 24 | 3.0 | 2 |
| Oct 24 | 2.1 | 7 |
| Nov 24 | 3.0 | 6 |
| Dec 24 | 2.6 | 8 |
| Jan 25 | 2.5 | 11 |
| Feb 25 | 3.2 | 11 |
| Mar 25 | 4.7 | 90 |
| Apr 25 | 4.4 | 80 |
| May 25 | 4.4 | 41 |
| Jun 25 | 1.3 | 6 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My most recent order arrived well packaged and promptly as they always do”
“ZORO DROPS THE BALL AGAIN ON CUSTOMER SERVICE AND AVAILABLE INVENTORY”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.7 out of 5 (poor) | 2.9 out of 5 (fair) | +78% | 644 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 217 |
Bottom line: Zoro is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 2.7).
500 reviews of Zoro. Filter by what matters to you.
Merchandise is priced fairly and delivery was quick. Definitely on my list to shop - also was able to apply coupon to part of my order. Had an issue with a product did the return - hassle free - Good company - added to my list when searching for products
Zoro offered a good price for the oil and the shipping and communication was very good.
I will definitely be using Zoro much more, and it’s all due to great prices, availability products, simple and easy to use website, and the checkout was so simple and easy. I will be referring family and friends to Zoro!
Quick answers to the questions people ask most.
Zoro is a legitimate company with a significant number of customer reviews. While some reviews highlight issues with customer service and shipping times, others praise their variety of products and competitive pricing.
Zoro is not a scam; however, customer feedback indicates a mix of experiences. Verified reviews reveal patterns of slow shipping and inventory management issues, suggesting potential concerns for timely order fulfillment.
Zoro offers a wide selection of products including tools, industrial supplies, and home improvement items. Customers have noted the variety and quality of items available on their platform.
Zoro accepts various payment methods, including credit cards and possibly other digital payments. Customers have not specifically reported issues with payment processing.
Zoro's return and refund policy may be challenging based on customer experiences. Some have reported difficulties in returning items and receiving refunds, highlighting the importance of understanding their policy before purchasing.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 46% are 1–2★.
Good prices, selection, and service. Fast shipping that was free. This was the first purchase, but not my last with Zoro.
I bought from Zoro for the first time. M y experience was excellent. The website was easy to navigate to find the product I needed. The customer support I received was superb. The representative was professional. She seemed interested in helping me find the right product, and my items were shipped expediently. Excellent job Zoro!
Been buying G2 gatorade from Zoro for awhile. Was real happy with them because g2 is hard to find but they have raised the price twice now by quite a bit so won't be buying it again. 😪 Updating review: I found out there was two different ads for the gatorade, one I was getting and for so.e reason one that was quite a bit higher priced. I buy the lower priced one. Lol. Zoro has been great, ships out quickly and always arrives safely. Thank you. Will continue to purchase until you run out.
My husband was very frustrated about the cost of repair parts for his tractor, mower deck wheel. We (I) found a similar (close to size) wheel on Zoro.com. We ordered 1 just to see if it would work for our mower deck with a little self-modification, 1" spacer applied!? The trial test of one wheel resulted in us buying new tires for the entire mower deck. Durability of these wheels is under evaluation but the replacement costs even at a couple of years wear would be a bang for the buck! Fast delivery, too!! Good Job Zoro!
Easy to order, great selection, good prices, and easy-to-reach superb support people! I ordered a workbench + parts. The parts arrived in 2 days from Zoro. But the workbench Is shipped by the manufacturer, but somehow they messed up and it sat on their warehouse dock for 3 days.So I made one call to Zoro customer service (try to find a person on Amazon...), and they immediately took ownership. Customer service called the manufacturer, and then quickly followed up to me with an email. End result, it was shipped out a couple hours after I called Zoro. Wow, just awesome support! And they're very nice, too. Love it!
I'd searched many different locations for a 1 1/2" ABS long street elbow and had no luck. I found it on Zoro. It was shipped out the next day and I got it the next day. I was very pleased.
Still supporting Zoro with my purchases as their products are high quality, great prices and customer service!
Have ordered from Zoro before. Never a disappointment! Great fast service from ordering to shipping!
waiting on a refund for a bathroom scale I ordered that was basically a pile of junk. I called customer service and they said to throw it away and the refund will be issued. Still waiting?
The last couple of times I have tried to order items they just canceled them after a couple of days. Never have successfully used a 20% coupon. Once it’s applied to an order, even one they cancel it’s no longer valid. They look good from the website but do not execute the transaction.
Huge inventory, competitive pricing, and always fast shipping. So many categories of stock. I’ve shopped hardware, welding equipment, tractor grease, hydraulic fluids, automotive fasteners, electrical, and restaurant supplies. If you need it, they probably have it. If I ever had a problem with an order, Zoro has made it right.
Zoro's website is easy to navigate. From purchase to shipping, everything has gone smoothly. The one time I had a problem with a damaged shipment, Zoro took care of it immediately! With all the different products they have, Zoro is my first stop.
Zoro has 90 to 95 % of the things I need with good pricing, easy online ordering and fast delivery. Also easy returns if needed. Curtis A.
This organization is remarkable and OUTSTANDING in every way possible! They have a huge inventory, provide quick shipping and know their product line. Furthermore, their people are so dedicated as well as so very much customer oriented. It's hard to believe they have all the elements of a delighful and full-service organization. Their people are amazing and so pleasant to work with. There is nothing that is less than perfect!!
Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
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