Really Impressed
They have an incredible product selection and was easily able to find what I needed. Shipping was incredibly fast and what I ordered arrived the next day. Highly recommended.
Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
Zoro receives mixed feedback from customers, with many praising its fast shipping and wide selection of products. Reviewers highlight that orders often arrive promptly and are well-packaged, contributing to a positive shopping experience.
However, a significant number of complaints focus on poor customer service and inventory management. Customers express frustration over delayed shipments, canceled orders without notification, and difficulties in obtaining updates on their purchases. Issues with damaged items upon arrival and challenges in the return process further exacerbate dissatisfaction. While some consumers appreciate the competitive pricing and discount codes, the overall sentiment reveals a struggle with service consistency. Consequently, Zoro's reputation is marred by these critical service issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 644 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 4 |
| Sep 24 | 3.0 | 2 |
| Oct 24 | 2.1 | 7 |
| Nov 24 | 3.0 | 6 |
| Dec 24 | 2.6 | 8 |
| Jan 25 | 2.5 | 11 |
| Feb 25 | 3.2 | 11 |
| Mar 25 | 4.7 | 90 |
| Apr 25 | 4.4 | 80 |
| May 25 | 4.4 | 41 |
| Jun 25 | 1.3 | 6 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My most recent order arrived well packaged and promptly as they always do”
“ZORO DROPS THE BALL AGAIN ON CUSTOMER SERVICE AND AVAILABLE INVENTORY”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.7 out of 5 (poor) | 2.9 out of 5 (fair) | +78% | 644 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 217 |
Bottom line: Zoro is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 2.7).
500 reviews of Zoro. Filter by what matters to you.
They have an incredible product selection and was easily able to find what I needed. Shipping was incredibly fast and what I ordered arrived the next day. Highly recommended.
I've had issues with nearly every order I've placed. Either the wrong item is sent or the price and shipping cost are excessive. Very frustrating to resolve issues.
Zoro exceeded my expectation with the whole transaction. Spoke with someone on the phone originally. she was very nice, answered all my questions and the order went as she described it would. You guys need to train other companies on all aspects of sales/service.
Quick answers to the questions people ask most.
Zoro is a legitimate company with a significant number of customer reviews. While some reviews highlight issues with customer service and shipping times, others praise their variety of products and competitive pricing.
Zoro is not a scam; however, customer feedback indicates a mix of experiences. Verified reviews reveal patterns of slow shipping and inventory management issues, suggesting potential concerns for timely order fulfillment.
Zoro offers a wide selection of products including tools, industrial supplies, and home improvement items. Customers have noted the variety and quality of items available on their platform.
Zoro accepts various payment methods, including credit cards and possibly other digital payments. Customers have not specifically reported issues with payment processing.
Zoro's return and refund policy may be challenging based on customer experiences. Some have reported difficulties in returning items and receiving refunds, highlighting the importance of understanding their policy before purchasing.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 46% are 1–2★.
My order was delivered in just a few days! Other sellers I have purchased from lately have taken several weeks to months to deliver after the initial order.. Some projects require timely delivery of parts/supplies. Some other sources take so long, it takes a bunch of research just to confirm the product was even ordered successfully!
Very good pricing and fast free delivery.
The company is very responsive. I appreciate that they have a customer service number at a time when so many other companies have autobots and not a way to reach a live person for help. There was a problem with part of my order and they readily gave me a refund, also a rarity in this day and age. Good old-fashioned, good business with great customer service. If I ever need anything again that they sell, I will definitely buy it from them!
Always a pleasure to deal with customer service! I have nothing but Good things to say for Zoro, as long as I have been purchasing from them.
Super fast and Amazing products
Zoro is one of the best companies I have ever done business with. Packaging is always great, shipping is always fast, and my orders have always been correct. They have a huge selection of products. Plus the shipping is free for orders over $50!! I wish I would’ve known about Zoro 10 years ago when I started my business.
excellent quality products, super fast free shipping, it's been a real pleasure doing business with them, highly recommended, A++++++++++ THANKS!!!!!
When I buy from zoro, the next day, the next day, I start seeing zoro ads for the products that i bought the day before on facebook and AOL. What's the point of showing ads for products I bought the day before and products that I routinely buy from Zoro. Please fix this. I do not want to see zoro ads for products I bought yesterday, what the point?
I ordered a Goulds pump adapter since mine froze and cracked last weather. I was pleasantly surprised that I received the exact part that I ordered and it was a perfect fit. The part arrived extremely quick. This was one of my best experiences when ordering online. Zoro will definitely be my go to for any future break downs. Great company!
The shipping was fast and the price was right, but the binding damaged several of the boxes. They are misshapen and don't tape down well. They should include a few extra boxes if they know they are going to have a tough time in transit.
Out of stock. OK, I'm sure it happens with every seller, online or otherwise. BUT this company seem to have a habit of very good priced items being, perhaps mysteriously, out of stock. If that's the genuine reason it's a bit incompetent. If you're in a rush for something critical I'd reccomend you look elsewhere.
My order arrived sooner than expected and intact. Other providers of this product only sell it in large quantity bulk. I was able to purchase the exact amount I wanted from Zoro for a lot less. I will be shopping from Zoro again!
Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
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