I've never been disappointed by Zoro
I've never been disappointed by Zoro. Thank you for your store!
Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
Zoro receives mixed feedback from customers, with many praising its fast shipping and wide selection of products. Reviewers highlight that orders often arrive promptly and are well-packaged, contributing to a positive shopping experience.
However, a significant number of complaints focus on poor customer service and inventory management. Customers express frustration over delayed shipments, canceled orders without notification, and difficulties in obtaining updates on their purchases. Issues with damaged items upon arrival and challenges in the return process further exacerbate dissatisfaction. While some consumers appreciate the competitive pricing and discount codes, the overall sentiment reveals a struggle with service consistency. Consequently, Zoro's reputation is marred by these critical service issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 644 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 4 |
| Sep 24 | 3.0 | 2 |
| Oct 24 | 2.1 | 7 |
| Nov 24 | 3.0 | 6 |
| Dec 24 | 2.6 | 8 |
| Jan 25 | 2.5 | 11 |
| Feb 25 | 3.2 | 11 |
| Mar 25 | 4.7 | 90 |
| Apr 25 | 4.4 | 80 |
| May 25 | 4.4 | 41 |
| Jun 25 | 1.3 | 6 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My most recent order arrived well packaged and promptly as they always do”
“ZORO DROPS THE BALL AGAIN ON CUSTOMER SERVICE AND AVAILABLE INVENTORY”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.7 out of 5 (poor) | 2.9 out of 5 (fair) | +78% | 644 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 217 |
Bottom line: Zoro is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 2.7).
500 reviews of Zoro. Filter by what matters to you.
I've never been disappointed by Zoro. Thank you for your store!
Good reliable products. No issues to report. This is my second purchase and all is well with both .
Zoro carries same products as other companies, competitive or better pricing, and free shipping on 1- or 2-day turnaround.
Zoro offered the product I wanted for less than several other competitors. It was my first time ordering from them but I had no issues with my order. It shipped and arrived quickly! I would recommend Zoro to others and will not hesitate to order again if the need arises.
Quick answers to the questions people ask most.
Zoro is a legitimate company with a significant number of customer reviews. While some reviews highlight issues with customer service and shipping times, others praise their variety of products and competitive pricing.
Zoro is not a scam; however, customer feedback indicates a mix of experiences. Verified reviews reveal patterns of slow shipping and inventory management issues, suggesting potential concerns for timely order fulfillment.
Zoro offers a wide selection of products including tools, industrial supplies, and home improvement items. Customers have noted the variety and quality of items available on their platform.
Zoro accepts various payment methods, including credit cards and possibly other digital payments. Customers have not specifically reported issues with payment processing.
Zoro's return and refund policy may be challenging based on customer experiences. Some have reported difficulties in returning items and receiving refunds, highlighting the importance of understanding their policy before purchasing.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 46% are 1–2★.
Received the spectracide with battery powered sparer attached order in 1 day. Used it twice. But on the 3rd try, the spray apparatus apparently became clogged as the sprayer just quit. There was still over a gallon of spectracide in the container. The batteries are still strong. Tried to see if the nozzle, supply tube, or the tube into the container were stopping the flow of liquid. Nothing seemed amiss. This order was placed because I had the same trouble with my previous order. Thus, I probably will not make another order!
We ordered on Thursday and selected one-day delivery. The latest update we had is that it is now coming tomorrow - Wednesday - after being delayed multiple times and causing us to continually reschedule our handyman. Will it come tomorrow? Will it even come at all? Who knows at this point?
I really enjoy shopping at Zoro. I love that I can compare up to 4 different products to I can buy the best product for my needs. I do not have enough time to drive from one store to another and it was super convenient to compare the different brands.
I would not even give them 1 star. First and last time I order from them. Order came partial and it has been 1 month to return it back. They tried to send replacement without authorization and then cancelled it. My money for the first order is still stuck, initiating stop payment.
Zoro has a vast selection of tools and supplies that are competitively priced. They offer American made items that are not easily sourced locally and ship orders very quickly. Many of my orders have arrived next day.
I was able to find the part I needed just by visiting the website. I needed the part by brand name and part number and no substitutes. Zoro had what I was looking for exactly. The price was the best online and local. I placed the order and received my part in two days with free shipping. You cannot beat a deal like this. My experience has always been great with Zoro.
Zoro had the best pricing on the Elkay bottle filling station I could find and the shipping was extremely fast!! Everything about our experience was great!
I needed to replace a swimming pool pump motor and Zoro customer service helped select the correct motor at lowest price, and to my surprise it was delivered in one day. I am extremely impressed with the quality and service from Zoro.
Easy to use website and prompt shipping on items. Several options to chose from as well.
Site was easy to use, shipping was fast and the price for the item I purchased was fair
Products arrive in excellent condition. Have ordered many times and every package is protective of products. Only one box had an opening where the small washers were coming out of the box but the box was taped up, but the box had a small gap. Confident with the deliveries and communication. Great customer service.
Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
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