Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
Zoro receives mixed feedback from customers, with many praising its fast shipping and wide selection of products. Reviewers highlight that orders often arrive promptly and are well-packaged, contributing to a positive shopping experience.
However, a significant number of complaints focus on poor customer service and inventory management. Customers express frustration over delayed shipments, canceled orders without notification, and difficulties in obtaining updates on their purchases. Issues with damaged items upon arrival and challenges in the return process further exacerbate dissatisfaction. While some consumers appreciate the competitive pricing and discount codes, the overall sentiment reveals a struggle with service consistency. Consequently, Zoro's reputation is marred by these critical service issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 644 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 4 |
| Sep 24 | 3.0 | 2 |
| Oct 24 | 2.1 | 7 |
| Nov 24 | 3.0 | 6 |
| Dec 24 | 2.6 | 8 |
| Jan 25 | 2.5 | 11 |
| Feb 25 | 3.2 | 11 |
| Mar 25 | 4.7 | 90 |
| Apr 25 | 4.4 | 80 |
| May 25 | 4.4 | 41 |
| Jun 25 | 1.3 | 6 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My most recent order arrived well packaged and promptly as they always do”
“ZORO DROPS THE BALL AGAIN ON CUSTOMER SERVICE AND AVAILABLE INVENTORY”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.7 out of 5 (poor) | 2.9 out of 5 (fair) | +78% | 644 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 217 |
Bottom line: Zoro is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 2.7).
500 reviews of Zoro. Filter by what matters to you.
I searched long and hard for the fairly simple parts that I found on Zoro. They promptly shipped the parts and they have been installed. I could not be happier. Tom Brew Grubb's Pharmacy Washington, DC
As an electrician that retired from large company. Zoro was one of the suppliers to our company. Their customer service is top notch. Even now when I am retired and doing side jobs. They are my first to go to for control components, relays, etc. The customer service has not changed. So helpful. Highly recommend them and if questions, call them. You will be very happy talking to a human that properly trained and speaks English clearly.
I got exactly what I ordered. The thing I am most impressed with is their shipping speed. Every time I order something it gets shipped the next day and I receive it by the end of the week.
Quick answers to the questions people ask most.
Zoro is a legitimate company with a significant number of customer reviews. While some reviews highlight issues with customer service and shipping times, others praise their variety of products and competitive pricing.
Zoro is not a scam; however, customer feedback indicates a mix of experiences. Verified reviews reveal patterns of slow shipping and inventory management issues, suggesting potential concerns for timely order fulfillment.
Zoro offers a wide selection of products including tools, industrial supplies, and home improvement items. Customers have noted the variety and quality of items available on their platform.
Zoro accepts various payment methods, including credit cards and possibly other digital payments. Customers have not specifically reported issues with payment processing.
Zoro's return and refund policy may be challenging based on customer experiences. Some have reported difficulties in returning items and receiving refunds, highlighting the importance of understanding their policy before purchasing.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 46% are 1–2★.
I’m a return customer & it’s for a good reason. Most of the time, their prices are really good, if not better than other places. Couple that with having a lot of products in stock & fast shipping. I find myself ordering more & more from them.
Great pricing and unbelievable shipping. They always have what i need. I order it and I turn around and it's there! They are Amazon for the working man that wants quality!
They list parts they do not actually have, they are not a reputable business. Scam artists
Ive made 2 purchases since October. I returned the merchandise as requested and recieved credit memos for these items but they NEVER have issued a credit to my Paypal account. DO NOT TRUST THEM FOR A REFUND. Lost over 100.00 on refunds.
I ordered 2ea. 250ml bottles of Locktite 680 at a good price and they shipped me 2 ea 250ml bottles of Loctite 230. The wrong product arrived in one day and I still have not been able to confrm a return with Zoro. The Locktite 680 was for a critical project that we needed to complete ASAP. So I ordered 2 more of the Locktite 680 from Zoro thinking that surely they will send me the right stuff. Stupid me! Now I have 4 bottles of the wrong Locktite... $150 per bottle. And still waiting for a RGA from Zoro days later... Customer service can't even confirm if they have the right product in stock. I can't run my business on incompetence like this.
Terrible experience. Product never shipped and zoro states it will take an additional two weeks for a refund. as a business owners, I would think twice about buying equipment from zoro.
I don't see why so many people are having issues with Zoro. We needed shipping boxes, and Zoro had the best prices online by far, way better than Uline or any other online box company. And with $5 flat rate shipping, it was a no-brainer. I ordered my boxes on Friday, and they were delivered on Monday. No issues, no problems. And they were very communicative, sending me several emails regarding my order, including receipts, shipping updates and tracking information. Maybe I had beginner's luck. (Hope not: We're gonna need more boxes!) Or maybe these guys are fine and their competition is simply paying people to trash them, but regardless, but that's my story.
Well... I guess I'll be vetting ALL unknown web merchants thru Trustpilot from now on! I attempted to purchase a parking lot striping machine and supplies for my son's new business, $2092, and Zoro said they had everything IN STOCK! Zoro processed my CC, only to "Cancel" all 4 items 2 hours later. I've already reported Fraud to the CC company! Not ONE item in stock as claimed... Unbelievable!!!
The ordering was easy, There was a discount offer that made the price the lowest available, the item (snowblower) was shipped the day after ordering. Fedex deserved a star less but the item was at my door in 4 days with free shipping. I was reading some lower star reviews here on trust pilot, some saying there was poor communication. I called Zoro's phone number just to see how long it would take to answer. It seemed like it was answered so quick that it didn't even ring. Most likely, If all Zoro customers reviewed here, there'd be a heavy weight to the 5 stars.
I ordered an item on their website that was not shipped as promised. It took 2 calls, an email and 12 days to find out that it was no longer available, but they still have it for sale on the website. When I finally found out that it is no longer available the email went on to tell me how much they liked to get emails and calls and to "have a great day". Seemed like a slap in the face.
Despite the average it worked for me. First quality product in original package. Delivered just as fast a Amazon for $25 less.
I ordered the incorrect size for a water pressure regulator from Amazon and the correct size would have taken over a week to arrive. I found the one I needed on Zoro and it was the same price with a coupon code and it said 2 day shipping but to my surprise it arrived the next day. Installed the part and good to go.
ordered autobahn clear coat in the picture it showed the activator next to the gal. of clear. I received just the gal of clear coat and no activator. I called customer service and explained the situation and the lady confirmed that they are sold together and verified the listing as I described and that I would receive my activator. then I get a email stating that they are sold separately, then I check the listing after that and they have changed the listing with the clear coat sold separately. This is 100% false advertisement. I can't do business with dishonest company again....this is called bait and switch!!
Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
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