very good
very good Thank you very much

Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
Optima Legal receives a generally positive reception, with many customers praising the quick and efficient service, as well as the user-friendly portal. Reviewers highlight the ease of the process, noting that communication is often clear and timely, which contributes to a smooth experience, especially during mortgage transactions.
However, some customers express frustration with the company's responsiveness, citing delays in communication and issues with the portal registration process. A few reviews mention a lack of proactive support and the need for better messaging features within the portal. Despite these criticisms, the overall sentiment leans positive, with many recommending the service for its effectiveness and clarity. Overall, Optima Legal is viewed favorably, though there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.5 | 19 |
| Oct 24 | 4.1 | 107 |
| Nov 24 | 3.8 | 107 |
| Dec 24 | 3.6 | 79 |
| Jan 25 | 4.1 | 97 |
| Feb 25 | 4.5 | 106 |
| Mar 25 | 4.1 | 87 |
| Apr 25 | 4.3 | 106 |
| May 25 | 4.3 | 99 |
| Jun 25 | 4.3 | 103 |
| Jul 25 | 4.2 | 90 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic legal team and really good at communicating throughout the whole mortgage process”
“Awful customer service, definitely would not recommend to family or friends”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 2.2 out of 5 (poor) | +11% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.6 out of 5 (good) | +2% | 692 |
Bottom line: Optima Legal is #5 of 5 on overall rating in this group. On value, Knights Professional Services scores higher (3.6 vs 2.2).
500 reviews of Optima Legal. Filter by what matters to you.
Efficient services and timely updates during our remortgage
Our experience with IPM has been extremely frustrating and disappointing. Over the past five days, we’ve spent over seven hours on hold trying to get a response regarding an urgent property document. Their automated phone system loops endlessly through options, and when you finally get through to someone, you’re often transferred straight back to the answering service — with no resolution. We’ve spoken to four different representatives, none of whom have been able to give us any clear information or timelines. The lack of communication and accountability is incredibly unprofessional, especially given the time-sensitive nature of property transactions. This level of service is unacceptable for any company, especially one managing critical property matters. We’re still waiting for a basic response. Kerrie Vincent
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Terrible, terrible, terrible!! Avoid at all costs! They never call back when they say they will, you will sit on hold for hours on end just to be put back to the main switchboard. Pay to use your own solicitor.
I had a very positive experience with Optima Legal. I was kept informed every step of the way in a verytimely manner. It went seamlessly, all online but with access to live customer service when I needed to speak to someone. I would definitely recommend them.
This was a great experience informed and updated all the way through the process highly recommend Optima Legal. The portal is user friendly and clear of what you are required to do keeping everything on track.
Fast, efficient and professional service. There was even a person one could call directly to discuss the progress. Sometimes that has become very rear in recent times. I would highly recommend it.
I found the company to be very efficient and the work was done extremely quickly and without any delays.
Their online reviews on google got me very worried, so I called them every few days to ensure they and I both progress all actions at pace. Finally everything went fine. So 4 stars, as I had to take extra pain for ensuring smooth completion.
Very efficient and professional service. Completed remortgage in one week which is phenomenal. Can’t thank enough to optima team for such a brilliant service.
Extremely reliable and accurate with effective communications. Easy to follow procedure via their online platform.
Shocking service, constantly spun a web of excuses 3 months its taken them to do a remortgage and still not complete. Costing me hundreds in higher mortgage fees. Avoid at all costs even if Halifax pay for you to use them. Id rather pay for me own and use someone proper.
We had a great experience overall. Setting up the online account was very easy and gave us complete visibility of the process. When we contacted the team, we received quick responses. They also kept us informed by email and text message to ensure we didn't miss any communications or steps in the process. The process was very smooth from beginning to end.
Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
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