Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
Optima Legal receives a generally positive reception, with many customers praising the quick and efficient service, as well as the user-friendly portal. Reviewers highlight the ease of the process, noting that communication is often clear and timely, which contributes to a smooth experience, especially during mortgage transactions.
However, some customers express frustration with the company's responsiveness, citing delays in communication and issues with the portal registration process. A few reviews mention a lack of proactive support and the need for better messaging features within the portal. Despite these criticisms, the overall sentiment leans positive, with many recommending the service for its effectiveness and clarity. Overall, Optima Legal is viewed favorably, though there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.5 | 19 |
| Oct 24 | 4.1 | 107 |
| Nov 24 | 3.8 | 107 |
| Dec 24 | 3.6 | 79 |
| Jan 25 | 4.1 | 97 |
| Feb 25 | 4.5 | 106 |
| Mar 25 | 4.1 | 87 |
| Apr 25 | 4.3 | 106 |
| May 25 | 4.3 | 99 |
| Jun 25 | 4.3 | 103 |
| Jul 25 | 4.2 | 90 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic legal team and really good at communicating throughout the whole mortgage process”
“Awful customer service, definitely would not recommend to family or friends”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 2.2 out of 5 (poor) | +11% | 1,000 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.6 out of 5 (good) | +2% | 692 |
Bottom line: Optima Legal is #5 of 5 on overall rating in this group. On value, Knights Professional Services scores higher (3.6 vs 2.2).
500 reviews of Optima Legal. Filter by what matters to you.
AVOID! AVOID! AVOID! A simple remortgage has taken 5 months! We ended up having to pay variable rates for 3 months. There is no sense of urgency unless you raise a complaint. There's no one to speak to or email about progress. Everything is done via a very inefficient portal. I can't believe Barclays recommended them!
We recently completed our remortgage, and this was processed very efficiently by Optima Legal through their simple and effective communications portal. The portal explained the processes step by step in a logical manner, and I was pleased that I was able to ask specific questions using their messaging service in the portal.
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Disorganised, slow, uncontactable and I don't trust them. Deliberately delayed my conveyancing by pretending there was a discrepancy when there wasn't. Presumably because they've taken on too much work and can't complete in a reasonable amount of time. Never answer the phone - they've employed someone to say they can't put customers through to anyone and refer to their portal. They don't reply to messages on there.
Experience was good - links to documents a bit difficult to use as emails go to junk mail. Also lack of communication to wards the completion date - had to chase up to get confirmation and that made deadline very tight to allow for transfer of monies.
I was very impressed by the portal and how quickly everything was dealt with.
Optima did for me a remortgage and I am very happy to choose them to do this. English is not my first language and I was afraid bit .. Fortunately everything were going smooth and I am really happy. Recommended
Can’t get hold of anyone appreciate they busy but after sending messages on portal get replies after a week. Friendly staff but communication is very poor In my opinion.
These solicitors were efficient and courteous. Good level of security and use of verification. Almost everything could be completed online just by logging into the portal. We received fairly rapid responses and regular updates. There could have been some clearer, more simplified explanations of the 'additional fees'. Some charges felt quite spurious and hidden. However, we all understand that is how the legal profession makes money! I need more firms to compare them with, but overall this was a good experience.
Start to finish went everything so good. Recommend this company is good to associate with.
very professional, prompt, efficient, completed much quicker than I expect.
Optima got the job done. Their portal isn't great, especially on comms - there's no ability to chat or even reply to messages they send. They insist on phone calls, only calling once before leaving a message and always calling during the business day. Their explanation of additional fees was poor - I'm still not sure where the extra £500-odd came from. But like I said, they got the job done and we have our new mortgage in place as required.
Jolly helpful and Painless process
re-mortgaging can be a painful process as was my last one. Optimal Legal was so easy and they did everything. I'm NOT an IT person but I have to say the portal system is simple to use and definitely user friendly. Without a shadow of a doubt I will be using them again.
Optima legal is good interms of processing , but the customer care seems lacking information and one more disadvantage is we have to wait for hours in call to be connected to a team. It would be great if we can have ability to connect directly to the team
Pain free and efficient
Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
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