smooth experience on portal very simple…
smooth experience on portal very simple and timely.

Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
Optima Legal receives a generally positive reception, with many customers praising the quick and efficient service, as well as the user-friendly portal. Reviewers highlight the ease of the process, noting that communication is often clear and timely, which contributes to a smooth experience, especially during mortgage transactions.
However, some customers express frustration with the company's responsiveness, citing delays in communication and issues with the portal registration process. A few reviews mention a lack of proactive support and the need for better messaging features within the portal. Despite these criticisms, the overall sentiment leans positive, with many recommending the service for its effectiveness and clarity. Overall, Optima Legal is viewed favorably, though there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.5 | 19 |
| Oct 24 | 4.1 | 107 |
| Nov 24 | 3.8 | 107 |
| Dec 24 | 3.6 | 79 |
| Jan 25 | 4.1 | 97 |
| Feb 25 | 4.5 | 106 |
| Mar 25 | 4.1 | 87 |
| Apr 25 | 4.3 | 106 |
| May 25 | 4.3 | 99 |
| Jun 25 | 4.3 | 103 |
| Jul 25 | 4.2 | 90 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic legal team and really good at communicating throughout the whole mortgage process”
“Awful customer service, definitely would not recommend to family or friends”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 2.2 out of 5 (poor) | +11% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.6 out of 5 (good) | +2% | 692 |
Bottom line: Optima Legal is #5 of 5 on overall rating in this group. On value, Knights Professional Services scores higher (3.6 vs 2.2).
500 reviews of Optima Legal. Filter by what matters to you.
smooth experience on portal very simple and timely.
Service Feedback – Key Observations 1. Delayed Response Times: ◦ Uploaded documents/requests via the portal on two separate occasions. No acknowledgment or action taken until follow-up calls a week later. ◦ Example: Settlement figure request remained unaddressed for 7+ days despite reminders. 2. Lack of Proactive Communication: ◦ Critical tasks (e.g., providing settlement figures, confirming document receipt) were only addressed after repeated chasing. ◦ No initiative to update clients on progress, creating unnecessary uncertainty. 3. Resource/Workflow Concerns: ◦ Delays suggest under-resourcing or inefficiencies in workflow management. ◦ Impacts client trust and risks transaction timelines. Suggested Improvements: • Implement a system to acknowledge portal submissions and provide estimated response timelines. • Assign dedicated case handlers to ensure accountability.
Nice service good contact. Everything is good is satisfied with the service.
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Amazing and smooth experience
RUBBISH! They don’t speak to customers and try and make you do everything via a portal but they don’t then respond to your queries. Tried to phone several times and they either cut you off, connect you to a AI robot, or connect you to someone who cannot help or even give a timescale. Absolutely shocking customer service
Excellent service staff is very kind quick service
Good And Professional Service. Thanks Optimal Legal.
Very good customer service
Service is excellent
The Online tracker worked well - it's good to see the progress, and what is required to complete, at a glance. Also telephone calls to alert me when a new document was uploaded or required. Good system with a personal back up.
Hideous phone system, plunged into the main menu 3 times, silly automated voice that doesn't understand anything, issues on completion date that's near impossible to speak to a human about. Absolutely would not use this company again, absolutely terrible.Completed a different day that advised and showing on their tracker costing me an extra months payment and 8 days worth of interest.
Responsive with clearly organised online portal however over several weeks we were sent at least hard six copies of the (same) Banks terms and conditions - an extraordinary waste of both paper and energy
Abysmal! - with a capital 'A' Atrocious! - 'A' again. Utterly Appalling Incompetence!! We have wasted so much time messaging Optima Legal to try and resolve issues with our remortgage that we have no time to detail here. The above sums them up anyway! The 1 out of 5 rating was on ReviewSolicitors (Optima Legal Services Limited) It really is a shame that such a company could be So Abhorrent and yet they don't do something about it. :-( We didn't choose them, unfortunately our broker did! Loan.co.uk (Who are much better we must say) aught to steer clear of Optima Legal!!
Great tool to progress actions and communications. Rapid service response and informative updates
Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
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