The service they provide was excellent…
The service they provide was excellent and kept me upto date throughout

Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
Optima Legal receives a generally positive reception, with many customers praising the quick and efficient service, as well as the user-friendly portal. Reviewers highlight the ease of the process, noting that communication is often clear and timely, which contributes to a smooth experience, especially during mortgage transactions.
However, some customers express frustration with the company's responsiveness, citing delays in communication and issues with the portal registration process. A few reviews mention a lack of proactive support and the need for better messaging features within the portal. Despite these criticisms, the overall sentiment leans positive, with many recommending the service for its effectiveness and clarity. Overall, Optima Legal is viewed favorably, though there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.5 | 19 |
| Oct 24 | 4.1 | 107 |
| Nov 24 | 3.8 | 107 |
| Dec 24 | 3.6 | 79 |
| Jan 25 | 4.1 | 97 |
| Feb 25 | 4.5 | 106 |
| Mar 25 | 4.1 | 87 |
| Apr 25 | 4.3 | 106 |
| May 25 | 4.3 | 99 |
| Jun 25 | 4.3 | 103 |
| Jul 25 | 4.2 | 90 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic legal team and really good at communicating throughout the whole mortgage process”
“Awful customer service, definitely would not recommend to family or friends”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 2.2 out of 5 (poor) | +11% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.6 out of 5 (good) | +2% | 692 |
Bottom line: Optima Legal is #5 of 5 on overall rating in this group. On value, Knights Professional Services scores higher (3.6 vs 2.2).
500 reviews of Optima Legal. Filter by what matters to you.
The service they provide was excellent and kept me upto date throughout
Unfortunately if you are dealing with Optima, then you are likely not their client, your lender is. They have no incentive to deliver good customer service and they certainly don’t seem to try to the portal appears great but they don’t reply to messages. Generally, things move at an utterly glacial place and they don’t seem to be able to complete more than one task a week. What should have been a simple remortgage has dragged on so long that my fixed rate has now expired and I have now rolled to an extortionate floating rate. I am now personally out of pocket by 3k and climbing. People should instruct their mortgage brokers not do deal with any lender who uses Optima.
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We got there in the end and the remortgage went through. Taking equity off to my ex-husband was a bit of a pain. Lack of consistency with the staff was frustrating at times. I guess all these conveyancing hubs are similar though. You’re just a spreadsheet.
The portal was very easy to use, updated regularly and clear on what stage we were at. Very friendly staff - overall made the process very smooth and simple.
So slow. I'm unfortunately using Optima Legal to remove someone from my mortgage. The process had been going on for 5 months now, and there's still no completion date. Ironically the Halifax recommended Optima, as they said it would help to speed up the process. How wrong were they! I am currently phoning them every 2 days, only to be told they will get back to me within 24/48 hours. They never do.
I have remortgaged a few times and usually the solicitors used by the banks have caused issues, complications, extra fees and hard work. However Optima were refreshingly different. They were proactive, helpful and made the process very simple and straightforward. Thank you
I recently completed my remortgage and couldn't be more pleased with the service provided Optima Legal, they are professional and quick.
Please avoid , our case has been on going for a year everytime we call they palm us off the worst Avoid !!! Our case handler I have never heard from mirka , all the advisors are awful
Very quick service
Extremely slow with the process of Transferring equity. Stated that it was in agreement to wait for the financial court order to be approved. Still waiting 2 months after its been approved and they always state that it takes 5 - 7 days to review. They ask for the same information when it has already been sent to them. It has been over 4 weeks that we are waiting on a completion date. They have made something that appears to be so simple such as providing a completion date, become one of the hardest and most stressful situations to deal with. Myself and my ex husband are at risk of loosing properties due to how long Optima has taken to finalise the process.
Excellent service, fast and efficient.
The whole process was very easy from begging to end. The only negative is the constant prompts to do something which felt somewhat harassing. I only need to be asked once to complete something and I will do it in my own time. A text, email and then a phone call is too much.
Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
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