Good service.
Generally speaking the remortgage went quickly and smoothly however when I needed to speak to someone I found only one phone number which was always busy.

Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
Optima Legal receives a generally positive reception, with many customers praising the quick and efficient service, as well as the user-friendly portal. Reviewers highlight the ease of the process, noting that communication is often clear and timely, which contributes to a smooth experience, especially during mortgage transactions.
However, some customers express frustration with the company's responsiveness, citing delays in communication and issues with the portal registration process. A few reviews mention a lack of proactive support and the need for better messaging features within the portal. Despite these criticisms, the overall sentiment leans positive, with many recommending the service for its effectiveness and clarity. Overall, Optima Legal is viewed favorably, though there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.5 | 19 |
| Oct 24 | 4.1 | 107 |
| Nov 24 | 3.8 | 107 |
| Dec 24 | 3.6 | 79 |
| Jan 25 | 4.1 | 97 |
| Feb 25 | 4.5 | 106 |
| Mar 25 | 4.1 | 87 |
| Apr 25 | 4.3 | 106 |
| May 25 | 4.3 | 99 |
| Jun 25 | 4.3 | 103 |
| Jul 25 | 4.2 | 90 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic legal team and really good at communicating throughout the whole mortgage process”
“Awful customer service, definitely would not recommend to family or friends”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 2.2 out of 5 (poor) | +11% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.6 out of 5 (good) | +2% | 692 |
Bottom line: Optima Legal is #5 of 5 on overall rating in this group. On value, Knights Professional Services scores higher (3.6 vs 2.2).
500 reviews of Optima Legal. Filter by what matters to you.
Generally speaking the remortgage went quickly and smoothly however when I needed to speak to someone I found only one phone number which was always busy.
Should be completing today with process starting in January. Still being chased for a document received by them 21st march. No one on the phone can help and tell you to use tracker or to upload the form (form specifically says it cannot be uploaded). Tracker is useless as tells you in busy periods it may take longer. I don’t care if you’re busy. Don’t take on a workload you can’t cope with. UPDATED: many fake positive reviews being added in suddenly and their customer service agent I spoke to today was extremely rude.
Excellent service! Fast and effortless.
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Excellent company to do business with. They were speedy and efficient
Very very efficient process and straightforward. Turnaround very prompt on documents, messages etc. Highly recommend.
Good reliable honest information
I like others had no choice using this firm they are for a Legal company Shocking I requested a signed legal document from them 3 weeks ago and no matter how much I stress that I need this urgently I am still waiting what a complete shambles
Optima’s team is very professional and very easy to deal with. Portal is very use full and keep you updated with every stage of progress. My experience with Optima was very good.
Very, very slow and impersonal process. Unfortunately optima was assigned by Halifax and I didn’t have a choice to chose someone else. It’s been 4 weeks since they confirmed they had all documentation needed from my side and to date they didn’t set completion date. Every time I leave message on the portal , I get response to inform me that I don’t need to chase and the tracker will be updated when there is progress on my case. I am hundreds £££ out of pocket paying standard variable rate and nobody in optima legal cares…. Would not recommend using Optima if you have other choices
My remortgage process with Optima started over 6 weeks ago and they have not yet confirmed the address of the property. There was a small typo (an s being missed off the end of one word in my address) in the documents sent over by the lender. I have provided a photo of my driving licence as requested but the confirmation has still not been done. When I call them I am told to send a message in the portal. I have sent a message in the portal and have had no response or action from them. I'm incredibly disappointed and do not know what else I can do to try and progress this.
Easy service to use, would reccommend
It’s was a easy process and the service offered was professional.
Great service from start to finish. Kept informed all the way about the progress of my remortgage application through Optima Legal Portal and via emails.
Great service!
Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
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