Quick and easy to do
Quick and easy to do

Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
Optima Legal receives a generally positive reception, with many customers praising the quick and efficient service, as well as the user-friendly portal. Reviewers highlight the ease of the process, noting that communication is often clear and timely, which contributes to a smooth experience, especially during mortgage transactions.
However, some customers express frustration with the company's responsiveness, citing delays in communication and issues with the portal registration process. A few reviews mention a lack of proactive support and the need for better messaging features within the portal. Despite these criticisms, the overall sentiment leans positive, with many recommending the service for its effectiveness and clarity. Overall, Optima Legal is viewed favorably, though there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.5 | 19 |
| Oct 24 | 4.1 | 107 |
| Nov 24 | 3.8 | 107 |
| Dec 24 | 3.6 | 79 |
| Jan 25 | 4.1 | 97 |
| Feb 25 | 4.5 | 106 |
| Mar 25 | 4.1 | 87 |
| Apr 25 | 4.3 | 106 |
| May 25 | 4.3 | 99 |
| Jun 25 | 4.3 | 103 |
| Jul 25 | 4.2 | 90 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic legal team and really good at communicating throughout the whole mortgage process”
“Awful customer service, definitely would not recommend to family or friends”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 2.2 out of 5 (poor) | +11% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.6 out of 5 (good) | +2% | 692 |
Bottom line: Optima Legal is #5 of 5 on overall rating in this group. On value, Knights Professional Services scores higher (3.6 vs 2.2).
500 reviews of Optima Legal. Filter by what matters to you.
Quick and easy to do
Good service
Vert quick and professional
Fast and efficient - Excellent online support
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Very efficient service. Appointed by the lender but communication with myself as the borrower was clear and prompt. Took less than 2/52 to complete my remortgage so was very pleased.
Disgraceful levels of service. So slow. Their portal is rubbish. They don't care about customers. Wish I never had to deal with them. For weeks now the keep saying "information is missing". I email and call to ask what is missing. They never say what it is. This will now cost my thousands of pounds due to stamp duty changes even though I started a simple staircasing months ago. It so ridiculous that they ask for documents from the solicitors that delat with the previous Staircasing, even though they were the solicitors that dealt with it last time. When today after spending a long time on phone the agreed I sent in all required information weeks ago. They still said the case has not progressed to even the starting point and after months of waiting the Housing Association solicitor still has not been contacted by Optima to say the represent me. This crowd are so bad. Worst experience even.
Optima were the intermediary for our remortgage. Appallingly slow to progress, which caused all manner of friction between ourselves and the building company we owed for extension works at our home. They have an automated voice-activated telephone service making it almost impossible to get through to actually speak to anyone, on the two occasions I managed to do so I was told they could neither access my file nor transfer me to someone that knew what was happening, and to log my query via the online portal. Messages I sent via the portal were not responded to. It was only after raising a formal complaint that I got a token "we will try and expedite your file" response. Genuinely one of the worst levels of service, responsiveness and efficiency I have ever experienced.
I highly recommend Optima Legal. They are incredibly efficient. Having dealt with many solicitors/conveyancing firms over the years, I can say that they stand out above the rest.
Very quick and simple
Because it was great service on time no headache
Very easy and automated process
Unable to get in contact with advisors. I'm told to leave a message on the portal there is no option to be transferred to speak to someone despite being given a point of reference name. Apparently the reception is not based at the company. Have been waiting over a week for someone to respond and still nothing. Terrible customer service. Unfortunately you don't get a choice as to whether you use them or not. We were remortgaging with Nottingham building society.
Excellent experience
Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
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