Dreadful company to deal with.
Dreadful company to deal with. Kept getting texts about a case. Emailed to try and find out more and they were very unhelpful. Phoned up, got put on hold and placed back in the queue. Highly frustrating!

Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
Optima Legal receives a generally positive reception, with many customers praising the quick and efficient service, as well as the user-friendly portal. Reviewers highlight the ease of the process, noting that communication is often clear and timely, which contributes to a smooth experience, especially during mortgage transactions.
However, some customers express frustration with the company's responsiveness, citing delays in communication and issues with the portal registration process. A few reviews mention a lack of proactive support and the need for better messaging features within the portal. Despite these criticisms, the overall sentiment leans positive, with many recommending the service for its effectiveness and clarity. Overall, Optima Legal is viewed favorably, though there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.5 | 19 |
| Oct 24 | 4.1 | 107 |
| Nov 24 | 3.8 | 107 |
| Dec 24 | 3.6 | 79 |
| Jan 25 | 4.1 | 97 |
| Feb 25 | 4.5 | 106 |
| Mar 25 | 4.1 | 87 |
| Apr 25 | 4.3 | 106 |
| May 25 | 4.3 | 99 |
| Jun 25 | 4.3 | 103 |
| Jul 25 | 4.2 | 90 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic legal team and really good at communicating throughout the whole mortgage process”
“Awful customer service, definitely would not recommend to family or friends”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 2.2 out of 5 (poor) | +11% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.6 out of 5 (good) | +2% | 692 |
Bottom line: Optima Legal is #5 of 5 on overall rating in this group. On value, Knights Professional Services scores higher (3.6 vs 2.2).
500 reviews of Optima Legal. Filter by what matters to you.
Dreadful company to deal with. Kept getting texts about a case. Emailed to try and find out more and they were very unhelpful. Phoned up, got put on hold and placed back in the queue. Highly frustrating!
This was very helpful and fast application
Very good experience. Every thing went so smooth. Very happy with the service
Awful company to deal with. Letter contains incorrect phone number. Just been in hold for over 40 minutes no reply. Previously spoke to an operator who put me back in long queue. My 6 digit customer reference is not recognised so i cant use the automated service. The portal shows items not complete for days after you have completed them. Avoid at all costs.
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Straightforward remortgage, kept up to date and portal simple to use.
I am genuinely not one to write a review… but I had to for this company. Genuinely the worst customer service I have ever received and now leaves me at risk of having to pay a variable rate with my current mortgage provider due to their lack of urgency and communication. When you try to ring up, no one wants to deal with your query and will direct you to the website. Multiple times I have had the phone hung up on me / put back in the queue. Awful experience, if you are using a mortgage advisor to complete I would suggest making sure you are not put in legal contact with this company.
Very efficient service, easy to navigate the website and responsive to queries.
This company is a disgrace. Slow, unresponsive and incredibly unhelpful. Adding stress to an already stressful situation through terrible customer service. Unfortunately we were forced to use them due to our mortgage provider but would advise anyone with a choice to stay away!
Excellent and prompt service. Thank you
DISGRACE TO THE LEGAL PROFESSION. Totally unresponsive and extremely slow to act. You are assigned a case manager but can never contact them by telephone?? You only get through to a receptionist who says they will email the case manager for you and you have to wait for their response - which never comes. Banks should be utterly ashamed of themselves that they choose to appoint these cowboys who will - through their lack of action - probably cause your property transaction to fall through.
All stages are obvious and they are ready to help.
Fast and Easy. Fully digital
Excellent and efficient and quick service most recommended
Great - clear, smooth and uncomplicated
The mortgage was completed quickly after all information was given
Simple and fairly quick.
The app takes a bit of getting used to but once you do it’s great to use. Sometimes difficult to get hold of over the phone. Overall a very good service fast and efficient very good at keeping you up to date
They did a great job, fast, professional, efficient, all online
Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
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