Worst customer service ever
Worst customer service ever, no one answer phone calls and when you fill online enquiry form no response for many days and when they respond they always provide no satisfactory outcome or resolution.

Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
Amber Electric receives predominantly positive feedback, with many customers praising its transparent pricing and exceptional service. Reviewers highlight the company's innovative approach to energy pricing, allowing users to save money by tracking wholesale prices.
The ease of transitioning to Amber and the helpfulness of the staff are frequently mentioned as standout features. However, some customers express frustration with billing issues, noting significant increases in their usage charges and delays in customer service responses. Complaints about poor communication and unresolved issues also surface, indicating room for improvement in customer support. Overall, while Amber Electric is celebrated for its unique offerings and user-friendly experience, concerns about billing and service responsiveness temper the enthusiasm.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 714 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 9 |
| Sep 24 | 2.3 | 3 |
| Oct 24 | 4.7 | 41 |
| Nov 24 | 4.7 | 41 |
| Dec 24 | 4.5 | 31 |
| Jan 25 | 4.7 | 34 |
| Feb 25 | 4.7 | 51 |
| Mar 25 | 4.8 | 35 |
| Apr 25 | 4.9 | 21 |
| May 25 | 4.9 | 23 |
| Jun 25 | 3.8 | 28 |
| Jul 25 | 4.1 | 29 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service has been amazing, explaining each questions answer clearly with the assistance to talk us through wh...”
“Amber electric have upped my usage charge by 3 times my original costing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | +3% | 714 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Amber Electric is #4 of 5 on overall rating in this group. On value, Sunwave gas+power scores higher (4.4 vs 4.1).
500 reviews of Amber Electric. Filter by what matters to you.
Worst customer service ever, no one answer phone calls and when you fill online enquiry form no response for many days and when they respond they always provide no satisfactory outcome or resolution.
Still, much more transparent evidence on bill Origin company has; Total $ produced by panels, Total $ used, Total $ sold.
It's cheaper to go out for dinner than to cook at home during one of their price spike days. Sun shined all day yet prices went in excess of $70/kw. One day for 25kw usage have been charged $83. Average of $3.18/kw. Be careful everyone.
Amber electric provides you with the tools and live information on where and when you can save money by using and not using or limiting your use of electricity. Combining that with solar panels, battery storage and an EV and you have, as I believe, your best chance of reducing your cost of living when it comes to energy usage. Even on just electricity usage you stand to save.
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Competitive pricing. Excellent app for managing usage. Great customer service.
Prompt and helpful service.
I now have more control over my electricity bill by using the half hourly forecasts on the unit price. The automation in the system towards using green energy is a bonus.I plan my power usage on what I need around the forecasted unit price so as to keep my bill as low as possible.Great company.
The service from Amber is first rate. I’ve been with them for five years across three properties. They’ve made the practice of moving straight forward. They’ve guided me through a recent solar and battery installation and I’m realising the fruits of the SmartShift program. And most recently, they were quick to hop on my concession card, backdating to the start date of my card. As a disabled person on a fixed income this assistance is especially valuable.
Amber has offered an experience like no other! I have never had the need to closely follow an energy supplier until I signed with Amber. Whilst I haven't got my head around all of the technical explanations, it is fascinating watching in real time the sudden steep price spikes and the battery kicking in to provide energy to the home but also to the grid. Our costs are down and am enjoying the ride!
So far my experience with Amber Electric when it comes to information, communication and support is phenomenal.
So far the experience with sign up has been great, signed up on Monday, expected transfer 2-3 days, lots of information emailed in the meantime so I have a reasonable idea of what to expect and all questions answered in good time. Excited to be a part of what they stand for.
Filled out web form request to talk to someone at Amber and received a call a few minutes later. Fella I spoke to was upfront about everything… the things sale people never tell you. I worked out we will be saving big time going over to Amber. So far Amber has been great to deal with!
Great product backed by dedicated staff
Quick response to feedback on EV charging. Much appreciated
I may have signed up during a busy period as it took 5 months to get my meter swapped, but after that everything went swimmingly. I have solar and a telsa battery and everything integrates well. Still waiting for the ability to stop outputting solar when the price is in the negatives, but I hear that's coming for my inverter. Overall has halved my electricity bill coming from origin, do recommend.
Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
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