Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
Amber Electric receives predominantly positive feedback, with many customers praising its transparent pricing and exceptional service. Reviewers highlight the company's innovative approach to energy pricing, allowing users to save money by tracking wholesale prices.
The ease of transitioning to Amber and the helpfulness of the staff are frequently mentioned as standout features. However, some customers express frustration with billing issues, noting significant increases in their usage charges and delays in customer service responses. Complaints about poor communication and unresolved issues also surface, indicating room for improvement in customer support. Overall, while Amber Electric is celebrated for its unique offerings and user-friendly experience, concerns about billing and service responsiveness temper the enthusiasm.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 714 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 9 |
| Sep 24 | 2.3 | 3 |
| Oct 24 | 4.7 | 41 |
| Nov 24 | 4.7 | 41 |
| Dec 24 | 4.5 | 31 |
| Jan 25 | 4.7 | 34 |
| Feb 25 | 4.7 | 51 |
| Mar 25 | 4.8 | 35 |
| Apr 25 | 4.9 | 21 |
| May 25 | 4.9 | 23 |
| Jun 25 | 3.8 | 28 |
| Jul 25 | 4.1 | 29 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service has been amazing, explaining each questions answer clearly with the assistance to talk us through wh...”
“Amber electric have upped my usage charge by 3 times my original costing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | +3% | 714 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Amber Electric is #4 of 5 on overall rating in this group. On value, Sunwave gas+power scores higher (4.4 vs 4.1).
500 reviews of Amber Electric. Filter by what matters to you.
Ambers advanced software has brought back the $$$ credit bills I was previously used to. I do have large solar and large batteries. They co-ordinate the battery exports very well to maximise my credit. They are currently working on negative FIT curtailment on my fronius inverters. They will get this sorted, as this has been my experience of their teams commitment to excellence. Thanks Amber and Team. Oh, and the App is a joy to use.
Amber has been a great company to deal with besides helping me to same quite a lot on my electricity bill. I had some financial difficulties lately and Amber were able to help me set up a payment plan to get me through my finacial problems.
The Representative Lily from Amber had given me a call regarding my concerns regarding billing and my account in general and how I was set up. Lily was very helpful and helped walk me through my bill and explain the set up. She also went above and beyond to allow for me to send her all the emails that were confusing me to see if everything was ok with my choice of plan etc., and I await any further updates if I should make changes etc., thank you Lily that was helpful.
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Very quick to reply, honest about the answers. Squash any fear I had about moving to Amber.. The app is great, I can see when the best time to use the electricity like washing clothes etc.. Very happy i made the change..
While the cost of power has increased for the summer months … go figure … is that price gouging from energy providers? Amber are honest about their charges and having to pass on the increases that can’t be avoided by the energy suppliers and I think their bills are easier to read. I’m sticking with them at this point
Setup EV charging to optimise battery setup and solar. Went from bills averaging $1200 per month to either them owing me a little or some small bills, probably averaging $70 per month at the moment.
I was introduced to Amber via an ABC news report that was positive. Amber helped me decide what solar and battery to select. Early days yet but I am on track to pay for the entire 10kw solar/10kw battery within 3-4 years via savings and selling stored power. The software is very informative and helps me manage power on a daily basis. I even know what is going on when I travelled recently overseas.
Since signing up with Amber in Aug 2023, I have been extremely impressed with the service they have provided. I have a 6kW solar system and 27kWh of battery storage and my network provider is Ausgrid in Sydney. Since joining Amber, my bills have been in credit almost every month and I have had more than $2K paid back to my account. All it takes is an email to Amber requesting a refund of credit balances and the $ are transferred a day or two later. First time I've ever been paid by my energy provider! That said, Amber's service is best suited to those with battery storage.
We made the move to Amber after we got a battery for our 36 solar panels. Our electricity bills were 600-800 dollars with only my husband and myself living in the house and both working fulltime. We moved over to Amber and now our electricity account is in credit or is under 5o dollars. Thanks Amber
I have been with Amber for 15 months. I have 7Kw of solar, 27 kWh of battery and an EV. Since getting the batteries and joining amber my electricity bill has gone from 150 per month to an average of $150 in credit. I have to contact Amber to have the credit transferred to my bank account but it only took an email to get last months $296 transferred.
I have been a customer of Amber for just over a year and the experience has generally been positive. I have a reasonably large solar system with a battery and like the control that Amber gives me over charging my battery and exporting energy to the grid when feed-in tariffs are high. I also like the access to wholesale energy prices and being able to make my own decisions on whether to export to/import from the grid, rather than this being controlled by energy retailers. However you have to actively monitor your usage against energy prices, which I enjoy doing. It’s not set and forget! I initially had a few problems integrating my solar hardware with Amber and found their response times to my queries were very slow, but this has improved substantially over recent months and their response times now are good. Since I have got the hardware integration problems sorted out I find I am making good money from SmartShift optimising my energy exports to make use of supply tariff peaks, which seem to be becoming more frequent. At the moment my energy export income is limited more by Endeavour Energy’s export limit of 5kW than by Amber. I have tried Amber4EVs to charge my Tesla but haven’t found it particular useful at this stage as it seems to be geared up for optimising charging from the grid, whereas I charge almost exclusively from solar. Overall my energy bills have gone from $500-$800 per quarter to being substantially positive except for one slightly negative in winter with low solar. And that includes charging an EV which I didn’t previously have. Would recommend to anyone who’s prepared to spend a little time regularly monitoring their system.
I’ve gone from an average of $2600 PA electricity costs prior to 2019 to an average of $200 PA credit even though I now mostly charge my car at home and have moved from gas to electricity for heating. Amber allows me to spot trade energy on the NEM. Everybody should be doing it.
Amber Electric are fantastic! Always prompt with correspondence or queries. You NEVER get the pushy sales tactics..... in fact the Amber app is so transparent you undoubtedly know what your getting! You can manage your account by using the app, seeing when is the best time to use your appliances & budget more effectively 👏 I highly recommend Amber Electric to anyone who wants 100% clarity on what there Electricity usage is & how to get save money...... THIS IS IT!!
Hannah was brilliant and very professional. Great and fast feedback! I love everything about Amber and their declared mission! Keep doing the good work. 👍👏
After a lot of emails from Amber re their new setup and a lot of thinking as everytime I do something, I usually make the wrong decision So far after a week and checking my app, I honestly think I have finally made a good decision My apps is showing me I will be getting a lower bill. Like I said a week of checking. The truth will be in the pudding when I get my first bill in 3 months. Also I am not in full control yet as my Battery is still running with Energy Locals or should I say run by Tesla and I still say, their system is in favour of themselves Also Energy Locals would not respond to my queries and the only time I heard from them was with an account and that is when they liked to send them- Alway late in which gave me the s—-s. Anyway at this stage a very happy Chappy with Amber and their system
Be careful with this company, make sure to check the app constantly, price spikes on the regular & normally around the time you plan on using your energy the most 🤣 super hot days you want to throw on the aircon to cool down but ends up costing you $185 for the day & only for a very short time on when you don’t realise your in the demand price spike & expecting that your battery will kick in to take care of this 🙄😬 Amber cost me 3x the amount from when I didn’t have a battery 🤣 Doesn’t answer the phone when called & doesn’t respond to emails, I only tried for less than a month & cost me $345, very disappointing considering that we have all these solar panels & a battery, I can only imagine how expensive it would be without these 🤔 I think I’ll be happier sticking to a flat rate of 26c, Amber can go down lower but normally whilst everyone is sleeping not using much anyway or when the sims out & your solar panels are doing their job 👍
Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
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