Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
Amber Electric receives predominantly positive feedback, with many customers praising its transparent pricing and exceptional service. Reviewers highlight the company's innovative approach to energy pricing, allowing users to save money by tracking wholesale prices.
The ease of transitioning to Amber and the helpfulness of the staff are frequently mentioned as standout features. However, some customers express frustration with billing issues, noting significant increases in their usage charges and delays in customer service responses. Complaints about poor communication and unresolved issues also surface, indicating room for improvement in customer support. Overall, while Amber Electric is celebrated for its unique offerings and user-friendly experience, concerns about billing and service responsiveness temper the enthusiasm.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 714 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 9 |
| Sep 24 | 2.3 | 3 |
| Oct 24 | 4.7 | 41 |
| Nov 24 | 4.7 | 41 |
| Dec 24 | 4.5 | 31 |
| Jan 25 | 4.7 | 34 |
| Feb 25 | 4.7 | 51 |
| Mar 25 | 4.8 | 35 |
| Apr 25 | 4.9 | 21 |
| May 25 | 4.9 | 23 |
| Jun 25 | 3.8 | 28 |
| Jul 25 | 4.1 | 29 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service has been amazing, explaining each questions answer clearly with the assistance to talk us through wh...”
“Amber electric have upped my usage charge by 3 times my original costing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | +3% | 714 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Amber Electric is #4 of 5 on overall rating in this group. On value, Sunwave gas+power scores higher (4.4 vs 4.1).
500 reviews of Amber Electric. Filter by what matters to you.
I've just joined and the communication and knowledge has been excellent. Its a transparent process and finally I don't feel like I'm being ripped off by energy Companies. You can see how much the project energy prices are - where the energy is coming from and its pretty easy to understand the system. Its great too that at the end of the day, you can see how much you have made or paid.
We joined Amber about 7 months ago. We are most certainly better off financially than with our previous retailer. I would say give them a go and you will see. What I do like is their obvious focus on tech. There is much to like about where they are heading with solar, EV battery integration, etc. Finally, they have excellent FAQs and their support inquiries are responded to promptly. It’s just better than the big retailers in summary.
Thanks to Amber Electric, I now look forward to my power bill each month, so I can see how much I have saved again! I'm not very computer savvy, usually I ask my Adult kids how, why and when? Amber Electric are wonderful, I don't feel like a Silly Nana if I don't understand anything. They are always happy to help and explain anything to me. I would happily recommend them to anyone. Thanks Amber
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Good service. Good staff, punctual and reliable call back
Having been a loyal customer for a year we recently added EV charging to our set-up. Working flawlessly and great to be able to use up excess solar during the day
A company out to change the thinking of energy management at the residential level, just what the country needs.
Terrific and personalised service which is usually quite prompt and helpful with local staff. The system works great with solar curtailment removing the -ve FIT when it occurs.
Been with Amber a little over 6 months. I'm happy, I've seen a decrease in electricity bills. We've just moved house and transferring was very easy.
I am only getting signed up as I write this, so I cannot comment on any experience in practice (yet). I expect to come back and update my review once I have had our system running for a while with Amber. Until then, I can say that Amber was very generous in answering my questions and helping me understand how the VPP process works with a solar/battery setup. This helped me feel confident enough to jump aboard. I hope the good customer experience continues and I look forward to the benefits.
I've been with Amber for a few years and I'm completely happy with their service, their product and their attitude and helpfulness. The free app is a game changer in putting the power into the hands of the user. I've just got solar, and the integration into the app is truly wonderful. I'm now making money out of Amber!
I’ve been with Amber many years now and moved state from VIC to SA. I decided to try AGL as they had a promotional deal - Bad decision! I spent 6 months chasing them for this deal and being given the run around. Now I am back with Amber who not only are amazing value, but great service team and easy transfer. The app is great and every morning I receive a text letting me know power is down in cost, so I put in my washing machines and dishwasher then. Highly recommend this wholesaler who have integrity and good value
I love Amber and I tell everybody about it. The site and the app are so easy to use and what's more, you can make money. Amber makes it easy to get the most of your battery/solar set up. I rarely used power from the grid and I sold all my excess solar back to the grid via Amber. Support was great too.
I’ve been with Amber for around 9 months now and have been happy with the program. Before signing up, I was impressed by the quality and quantity of information to help me make an informed decision, and found its delivery very relatable. The app is very informative and the user-interface very intuitive. I especially love the ability to take control of the battery. When I sought support I was contacted quickly and received insightful answers which addressed my concerns. Hard to think how I’d be happier.
Amber is very competitive in the market, good pricing and the app shows the cost of energy every hour. I love being able to use my pricier white goods when the electricity is cheaper. I have saved a lot of money. Amber is very helpful when you need it v
It's early days with Amber, but so far so good. On line data is clear, warnings when grid usage is expensive is very helpful. I have solar+ battery so I am very keen to use as little grid as possible.
We have been members for a little over 6 months. Every time we have asked for something, Amber are onto and attend to it almost immediately. We are also in credit and i have heard that some companies will not refund this credit. Had no such problem with Amber. One more thing, the App gives us greater control when price spikes occur, or when electricity is cheap. If this keeps up, our payback time will be reduced considerably.
Im new to Amber and what a great experience thus far. My first bill was in the negative! and summer hasn't even started. i have solar and battery installed. My bills with the retailer used to average $200 a month
Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
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