Excellent customer support
Excellent customer support - pro-active, friendly and timely so 5 out of 5. Which is a huge improvement on my previous energy retailer which ranked minus 5 out of 10 for customer service!

Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
Amber Electric receives predominantly positive feedback, with many customers praising its transparent pricing and exceptional service. Reviewers highlight the company's innovative approach to energy pricing, allowing users to save money by tracking wholesale prices.
The ease of transitioning to Amber and the helpfulness of the staff are frequently mentioned as standout features. However, some customers express frustration with billing issues, noting significant increases in their usage charges and delays in customer service responses. Complaints about poor communication and unresolved issues also surface, indicating room for improvement in customer support. Overall, while Amber Electric is celebrated for its unique offerings and user-friendly experience, concerns about billing and service responsiveness temper the enthusiasm.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 714 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 9 |
| Sep 24 | 2.3 | 3 |
| Oct 24 | 4.7 | 41 |
| Nov 24 | 4.7 | 41 |
| Dec 24 | 4.5 | 31 |
| Jan 25 | 4.7 | 34 |
| Feb 25 | 4.7 | 51 |
| Mar 25 | 4.8 | 35 |
| Apr 25 | 4.9 | 21 |
| May 25 | 4.9 | 23 |
| Jun 25 | 3.8 | 28 |
| Jul 25 | 4.1 | 29 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service has been amazing, explaining each questions answer clearly with the assistance to talk us through wh...”
“Amber electric have upped my usage charge by 3 times my original costing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | +3% | 714 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Amber Electric is #4 of 5 on overall rating in this group. On value, Sunwave gas+power scores higher (4.4 vs 4.1).
500 reviews of Amber Electric. Filter by what matters to you.
Excellent customer support - pro-active, friendly and timely so 5 out of 5. Which is a huge improvement on my previous energy retailer which ranked minus 5 out of 10 for customer service!
I have tracked my electricity bills since 2014 firstly without solar, then with solar and then with a battery. The providers have changed over time and have now been with Amber for 28 months. While prices vary daily and across a year, we are better off with a +$700 credit over 28 months. Much better than before. I fully support their innovation efforts in support of energy transition in a technically difficult industry.
We have been with Amber since the end of February. We have noticed the price fluctuations. Overall our average cost per kilowatt has been around 26 cents. Feed in Tariff around 20 cents. Having a battery makes a big difference as it allows you to sell electricity during price spikes and avoid paying higher rates during spikes. Overall better off than fixed price alternatives.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Poor customer service.
The Amber team were very good at sorting out initial issues. Always received feedback. Looking forward to the new vehicle to home technology. The financial gain compared to my previous supplier has exceeded my expectations.
Great tools and great support responsiveness even at holiday times. Been with them for many months with no issues.
Amber uses renewable energy, which is a plus, during this era when global warming has never mattered more. The prices are very affordable and the service fee is about half that of other providers. My only small issue is that it’s difficult to get through on the blower to a real person, other than that, stunning service.
Amber's support experience is second to none. No other retail electricity provider comes even remotely close. Awesome next generation service to complement an exciting new generation in empowering customers with reducing electricity bills c/o real-time control over time-of-day consumption and corresponding charges. The future is with Amber.
Small Company with BIG quality of service and high determination to provide a truly better pricing for power. Been with this mob since inception and even tho we don't have solar yet, the method of billing and savings are significantly better and more transparent than any other power company. I initially joined because it's the only Company I truly know is 100% Aussie owned & operated .... not sold out by our govt to offshore interests. Do not be guided by some of the negative reviews, esp the last clown. These people have used the 'hangover' of their previous stupid decisions to unfairly blame Amber.... and then jump into a 'cheap' plan to get stitched up again with another stupid decision. Smart people will be VERY HAPPY with this Company and it's service. Most recently Amanda helped us out with something ...... quickly, no stress, no drama and talking directly with the problem solver. At least one of life's problems is taken care of at Amber.
Never heard of this company before. Was a little sceptical at first. But I'm very happy with the support I was given And Sam made it so easy for me to understand when I was so stressed. Thank you amber
Unique Offering. No other electricity retailer offers what Amber does. Put simply you pay wholesale rates for power - which means your electricity price and solar feed-in tariff change every five minutes. And there can be wild price swings of over 100x intra day due to the dynamics of electricity markets which creates huge opportunities for savvy users. Positives: For solar and battery owners, wholesale prices offer a unique opportunity to generate revenue from your grid connection, leading to negative power bills. And Amber offers a price guarantee so you’ll never pay on average more than a specified rate. Negatives. Wholesale plans won’t work as well for non-battery owners. It helps if you understand what is going on. The automated trading algorithm (SmartShift) is a work in progress that will yield sub- optimal results in some circumstances (an easy problem if they hire the right person). Powerwall 3 support pending. Overall recommendation - welcome to the future.
Amber is confusing on what you pay and how much they will pay for your solar. I tried really hard to make sense of the way it works. I just got a head ache and got scared of the possibility of an enormous bill and left.
Do you want a $420 a month electric bill? Then sign-up with Amber! The Worst company for electric! They gouge money from you when you least expect it! They have price volatility / spikes during peak hours. During this winter 2024, my wife and I FROZE and ate dinner by candlelight that I cooked on the BBQ, rather than paying $15 / kw and still had a bill of $522 for 5 weeks service. After refusing to pay and talking for months, they reduced it by $200, but we are still having to pay $350 for the 5 weeks. I found a much better company for $160 a month! Happy to show charges / bills.
Been with Amber for six months now. Very impressed with their service and product. Just helped me connect my solar inverter to SmartShift. Works perfectly.
Best service I've had from any company. I thoughoughly recommend Amber for their customer service which means more to me than the product I buy. You can buy electricity anywhere but you will not get the back up response I got from anywhere else... I'm the customer but it was my pleasure to have these service people on my side working for me! Well done Alfonsa and Jackson.....
Enviromenmentally aware, socially just and supportive of individual customer needs. Ethical practises.
So easy switching to Amber and I love the messages telling me the prices of electricity, when to use and when to hold back. It’s made a very big difference to my bills. I’m saving around $30-40 per month just knowing when there’s a price hike. It’s the best thing ever.
Smooth and seamless switching to Amber. I have been with Amber for about 1 month but so far seems like an ethical supplier that supports the consumer. I'm still pinching myself to make sure it's real. Can't recommend Amber highly enough (with battery).
Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
This profile hasn't been claimed by the business owner.