Amber are so excellent to deal with…
Amber are so excellent to deal with they reply quickly clearly and personally

Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
Amber Electric receives predominantly positive feedback, with many customers praising its transparent pricing and exceptional service. Reviewers highlight the company's innovative approach to energy pricing, allowing users to save money by tracking wholesale prices.
The ease of transitioning to Amber and the helpfulness of the staff are frequently mentioned as standout features. However, some customers express frustration with billing issues, noting significant increases in their usage charges and delays in customer service responses. Complaints about poor communication and unresolved issues also surface, indicating room for improvement in customer support. Overall, while Amber Electric is celebrated for its unique offerings and user-friendly experience, concerns about billing and service responsiveness temper the enthusiasm.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 714 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 9 |
| Sep 24 | 2.3 | 3 |
| Oct 24 | 4.7 | 41 |
| Nov 24 | 4.7 | 41 |
| Dec 24 | 4.5 | 31 |
| Jan 25 | 4.7 | 34 |
| Feb 25 | 4.7 | 51 |
| Mar 25 | 4.8 | 35 |
| Apr 25 | 4.9 | 21 |
| May 25 | 4.9 | 23 |
| Jun 25 | 3.8 | 28 |
| Jul 25 | 4.1 | 29 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service has been amazing, explaining each questions answer clearly with the assistance to talk us through wh...”
“Amber electric have upped my usage charge by 3 times my original costing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | +3% | 714 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Amber Electric is #4 of 5 on overall rating in this group. On value, Sunwave gas+power scores higher (4.4 vs 4.1).
500 reviews of Amber Electric. Filter by what matters to you.
Amber are so excellent to deal with they reply quickly clearly and personally
We have only been connected with Amber for a short time. We thought it was too good to be true 12 months ago. How silly were we. Sales team excellent, very patient and not pushy at all. Support team excellent. A lot of new ideas for us to learn, and they have been there all the time. We knew we were not going to make $$$$$ in the first month or so, however we have been $'s positive every day so far. We have 8k of PV and 2x 14kv Tesla batteries. We had a responsible retailer for a long happy time. We are even more happier now with Amber. Many Thanks for all the humans that we can seek help from. Peter and Annette
After switching to Amber, initially for cheaper grid prices, but mainly to unlock the best income for any excess solar generated or battery storage that is surplus for our needs (using Amber "smartshift") we are now finally enjoying the cheaper grid supply charges (if we even draw from it) and the income benefits from surplus solar and or battery storage. This is after some initial installer related configuration issues were rectified in conjunction with Amber techs. Once corrected, the onboarding and battery enrollment happened in very good time. The Amber service along the journey has been first rate, as has been the interaction between Amber and the battery installer. A Happy Customer
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We have recently joined Amber and after 3 weeks our average rate is only 20.7c/kwh. The app is simple and easy to view and it gets quite exciting when you see the Ai work out when the best time for the battery to be used by the home or to discharge back to the grid. On one particularly hot day, with a high rate of consumption we made $25 on FIT. That is not common but great to see it works well.
Personalised assistance means that you have confidence that will get the help you need. If only all customer service in Australia was on the same wavelength!
Amazing software and service. Our average FIT last month was 26c perKWH and export rate 10.8c per KWH. We have solar panels and battery and are big consumers, but our monthly bill was $27.62. Highly recommended
Easiest onboarding and Tesla PW2 Registration process ever!
I'm a bit older. Hit a couple of hurdles navigating the join up tech. Made contact. Two people jump on the problems (my user error) and solved them. Great customer service. Seem less management of my Solar PV and Battery. No fossil fuels. No CO2. Safe grandkids.
The service that I received after enduring a seven day blackout due to cyclone Alfred was exceptional
Bottom line: Costs are appropriate, but what stands Amber apart is how they keep one incredibly well informed.
Really great company. Helpfull Staff.Fantastic customer support . Highly recommend Amber for your electricity needs.
Great energy savings to be had, and the app and notifications to help you maximise them. You simply keep an eye on the app and your notifications, and cut down power usage when it gets expensive, doing all the high energy usage tasks (air con, electric oven cooking, washing and drying laundry, running the dishwasher, etc.) when the grid is green (cheap)! Paying normal energy rates to the normal energy companies honestly seems so silly to me now. A friendly and helpful customer service team, too!
我非常喜欢 Amber 公司 ,每一个工作人员都非常专业 . 发信息邮件一定会回复 . 什么事情都公开透明 。现在家开空调都没有压力
Much cheaper electricity bills for my large family, with the convenience of notifications when prices spike so you can minimise usage and save $$
I have Amber for Batteries and Amber for EVs. It’s working well for me but because I have a solar battery. The algorithm takes care of power management. Amber continues to develop their product and it’s getting better all the time.
Amber Electric has been a great change for me since joining 2 months ago in January 2025. The ability to sell power from my 2 X TESLA2 solar storage batteries into the electricity grid should pay off over the coming years. Despite an initial problem with the Amber app working properly in the first month, this was successfully resolved, and all is now running great.
I have been with Amber for a while. The level of innovation is outstanding. I have solar panels, a battery and two EVs. I have been using the Tesla integration for a while and I charge it for next to nothing due to the parameters set in the app. Now I am on the trial for OCPP based smart charging and I expect that will reduce the cost of charging two EVs to next to nothing by utilising a combination of low market prices and excess solar all while avoiding electricity use during the Demand Windows. I also eagerly looking forward to the V2H integration.
Amber electric have upped my usage charge by 3 times my original costing. Doubling my previous bill. I work full time hardly home with 2 people in the house. When asked why it is so high. They said I used more that month. Not double the amount. I will not use them again it recommend them.
This is a great company if you use lots of electricity. They give you warnings when the price is expensive so you can cut back your usage.The rest of the day your power is less then half the price of other power companies.As they price power on how much the are charged,not what they can get away with like other companies.They also send you details in the beginning of each season on their maximum charge related to peak pricing.They also have an app that shows how much power you are using at anytime and how much solar is going back into the grid. When you have any questions they get back to you quickly. Amber is the best electricity supplier I have had in the last 20 years.
Outstanding product. We get our electricity at cheaper price and best of all get great export prices. Customer service has been amazing, explaining each questions answer clearly with the assistance to talk us through what we needed to do. Well done guys
Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
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