Excellent service and customer support
Excellent service and customer support! I am personally very happy and wish switched to Amber sooner. Great Job!

Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
Amber Electric receives predominantly positive feedback, with many customers praising its transparent pricing and exceptional service. Reviewers highlight the company's innovative approach to energy pricing, allowing users to save money by tracking wholesale prices.
The ease of transitioning to Amber and the helpfulness of the staff are frequently mentioned as standout features. However, some customers express frustration with billing issues, noting significant increases in their usage charges and delays in customer service responses. Complaints about poor communication and unresolved issues also surface, indicating room for improvement in customer support. Overall, while Amber Electric is celebrated for its unique offerings and user-friendly experience, concerns about billing and service responsiveness temper the enthusiasm.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 714 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 9 |
| Sep 24 | 2.3 | 3 |
| Oct 24 | 4.7 | 41 |
| Nov 24 | 4.7 | 41 |
| Dec 24 | 4.5 | 31 |
| Jan 25 | 4.7 | 34 |
| Feb 25 | 4.7 | 51 |
| Mar 25 | 4.8 | 35 |
| Apr 25 | 4.9 | 21 |
| May 25 | 4.9 | 23 |
| Jun 25 | 3.8 | 28 |
| Jul 25 | 4.1 | 29 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service has been amazing, explaining each questions answer clearly with the assistance to talk us through wh...”
“Amber electric have upped my usage charge by 3 times my original costing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | +3% | 714 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Amber Electric is #4 of 5 on overall rating in this group. On value, Sunwave gas+power scores higher (4.4 vs 4.1).
500 reviews of Amber Electric. Filter by what matters to you.
Excellent service and customer support! I am personally very happy and wish switched to Amber sooner. Great Job!
I've been with amber for almost three months and am totally satisfied with my earnings from the market. I choose to manually control my battery and when I will sell and send power to the grid. You may choose the automatic system that takes care of the selling of your stored energy, but that is not for me. My feeling is that automation is most suited for installation that are larger then mine (16kWh battery system), but that is just a gut feeling. Overall I am hundreds of dollars ahead from the feed in tariffs I've earned compared to the miserable 5 cents a kWh Origin was paying me and in fact I've earned more in 3 months that Origin would pay me in 9. Being on Amber requires a bit of work with an eye on the market prices that show in their App and if working manually, like I am, you need to pay attention to the wholesale market as it can be very lucrative during spikes.
1. Misleading Smart Meter Promises Amber claimed switching to a smart meter would reduce costs, but for many (including me), bills increased significantly. 2. Hidden Demand Charges Customers are often not made aware of the extra “network demand charges” that dramatically raise the bill. 3. No Usage Visibility for Months After installation, there was no access to real-time usage data for weeks or even months, making it impossible to manage usage. 4. High Bills Despite Same Usage Many people, myself included, saw their usage stay the same or even drop — but the total bill doubled or more. 5. Customer Service is Unreachable It’s nearly impossible to get help — long wait times, unanswered emails, and the chatbot doesn’t resolve anything. 6. Disputes Ignored or Delayed Even after requesting not to be charged during a dispute, Amber still processed large direct debits without resolution. 7. Difficult to Exit or Revert Once on a smart meter and Amber’s system, it’s very difficult to switch back to a basic plan or to another provider easily. 8. Lack of Transparency in Fees Amber doesn’t clearly explain all charges upfront — many people only discover them after receiving large bills. 9. Quarterly Bill Guarantee is Misleading The “Bill Guarantee” sounds protective, but it often doesn’t apply when needed or takes too long to activate. 10. Not Suitable for Shared Housing or Tenants Amber’s pricing model assumes one user managing usage closely, which isn’t realistic for families, tenants, or shared households.
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Great customer service and affordable
Amber have been extremely helpful in resolving our billing issue Much appreciated and many thanks to Jess
Amber was prompt and responsive to the point; after initially having problem to download usage/price for date range >3 months (though no error message was displayed). The captured 1/2 hours usage data were great for me to play around with different scenarios to save $$. Keep up the good work.
Always prompt clear email responses to my queries and great follow up. The app is really helpful and friends I have referred to Amber were initially sceptical but really pleasantly surprised at prompt service from "humans", great support for new installations and really happy with the cost savings! Well done Amber team, keep up the great work!
I will say that the customer support is on point!, you will be reassured all the time with their service and it makes it so much easier to know how much I bill is each day and adding up for the month. I hate getting unexpected bills but they make it so easy! I do wish there was a team where we could call them instead of emailing back and fourth but overall I’m very happy I switched company’s
Have found Amber very helpful dealing with any enquiries or requests. Email seems to work best. Price is great if you can monitor usage (via app) and avoid price spikes
Amber’s indicated price always helps me to use the appliances and the EV charging during the lowest tariff time. It’s really helpful in maintaining the electricity bills low.
On board for a month or so now. Couldn't be happier with the service and staff. Everything seems to be working as advertised and we are saving heaps. Happy days all round. Keep up the great work !
The amber concept is great. The algorithms that store your power in batteries and sell when FIT is high back to grid works well. My connection had some issues, but amber persisted and all were quickly resolved and amber now works great with my system. Thank you all involved. Amber also helped me get an extra endeavour energy time of day Fit above and beyond the Amber wholesale price at certain times! Very impressed and fully recommend Amber
We have been with Amber Electric for 12 months now. 11kw Solar and 2 x 10kwh SolarEdge batteries. Ausgrid Network. Currently $1,539.30 in Credit. Overall experience has been great.
Matteo from the Amber team was a great help with troubleshooting a silly number-matching issue during the setup of our 10 kW panel / 20 kW battery system. The insight into the wholesale market is brilliant, especially the low and even negative prices in the middle of sunny days. It's great to hook up our EV to the grid and get paid for it! I also like the ability to manually extend the battery feed to grid on top of the automated feed from the Amber Smartshift system.
I have 4 properties now all on Amber. My ability to observe real time power costs and then manage my power consumption is instructive and financially beneficial. Jackson has been happy to assist as I have needed a few things to be sorted demonstrating that Amber is aiming to have a culture of customer service, even if it's mostly on-line. Amber is definitely of benefit to our family. Thank you. Richard
I have been with Amber now for about 12 months… from the initial ramp up of it’s customer support function, to the advancements in FIT curtailment, and ofcourse access to wholesale prices… joining Amber is really a NO-Brainer!
We Switched to Amber 18 Months ago and even though I am not good with all the Technical Stuff and really do not understand anything about Wholesale Prices or Grids I am Happy with the overall amounts we have been charged compared to what we had to pay before. I have recently looked at what other Companies charge and I will not change over. We have Solar and I would Love to get a Battery as soon as we can afford it.
The help I have been receiving from Amber during my solar onboarding process has been extremely helpful
Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
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