great company love the friendly staff…
great company love the friendly staff and helped me set up bill smoothing acc so that was even better as well so glad i took them on cheaper than all the big fellows

Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
Amber Electric receives predominantly positive feedback, with many customers praising its transparent pricing and exceptional service. Reviewers highlight the company's innovative approach to energy pricing, allowing users to save money by tracking wholesale prices.
The ease of transitioning to Amber and the helpfulness of the staff are frequently mentioned as standout features. However, some customers express frustration with billing issues, noting significant increases in their usage charges and delays in customer service responses. Complaints about poor communication and unresolved issues also surface, indicating room for improvement in customer support. Overall, while Amber Electric is celebrated for its unique offerings and user-friendly experience, concerns about billing and service responsiveness temper the enthusiasm.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 714 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 9 |
| Sep 24 | 2.3 | 3 |
| Oct 24 | 4.7 | 41 |
| Nov 24 | 4.7 | 41 |
| Dec 24 | 4.5 | 31 |
| Jan 25 | 4.7 | 34 |
| Feb 25 | 4.7 | 51 |
| Mar 25 | 4.8 | 35 |
| Apr 25 | 4.9 | 21 |
| May 25 | 4.9 | 23 |
| Jun 25 | 3.8 | 28 |
| Jul 25 | 4.1 | 29 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service has been amazing, explaining each questions answer clearly with the assistance to talk us through wh...”
“Amber electric have upped my usage charge by 3 times my original costing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | +3% | 714 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Amber Electric is #4 of 5 on overall rating in this group. On value, Sunwave gas+power scores higher (4.4 vs 4.1).
500 reviews of Amber Electric. Filter by what matters to you.
great company love the friendly staff and helped me set up bill smoothing acc so that was even better as well so glad i took them on cheaper than all the big fellows
Great service, seamless, and easy to follow, Sam was great help with after sale service which wasn't required of him.
Brilliant company for people who know how to use it. Don't pay attention to the people saying that it works out more expensive. If you use this service, you must hold the responsibility of checking when electricity is a no go zone. We do this and consistently pay 50% of the retail price per month. At a time where we are struggling financially, these guys are a breath of fresh air. You will not find better and more understanding customer support. Could not recommend them enough.
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I actually feel quite lucky to have found Amber. When switching over our old retailer did not complete the metering correctly. Amber had an electrician here within 24 hours of me creating the ticket and fixed the issue. I'm pretty impressed. We have a full Sigenergy setup. The ai smart shift that is controlling my battery has been extremely clever, we haven't pulled from the grid once and are consistently using energy intuitively without me having to micromanage anything. I like the ease of use and love that at any moment I can take control back any way I wish or easily change tact. I haven't had to override anything once. We've made much more back than I thought would be possible. I'm definitely feeling ahead of the game!
I've only been with Amber for two weeks, so can't really comment on how economical (or otherwise) it is. That will have to wait until I have a couple of months to compare with my previous supplier, ACTEWAGL. On boarding was easy, but there was a hidden snag in that my Powerwall 2 was still linked to ACTEWAGL's VPP. So my battery device, after about 7 days, was removed from Amber, with a note that it will be re-established with Amber automatically when it is released from ACTEWAGL. In the meantime, I found I was sending excess to the grid, even when FIT was negative. I overcame this temporarily by creating an OpenHAB rule to curtail my inverter when the battery is full and the FIT is negative. I will remove that rule, in favour of SmartShift, when ACTEWAGL give me the battery back. Otherwie I'm very happy with the responsiveness of Amber support. Well done!
Since signing up with Amber Electric, my electricity bills have dramatically reduced, combined with only using electricity for washing, cooking, water heating, etc., during the day between 10 am and 4 pm. The three options ( one manual and two automatic) for managing solar production and storage are excellent. Their prompt acknowledgment and action on any issues is also reassuring.
I’m also an Amber noob, having had an eye on them for a while as a solar early adopter (had systems for over a decade, since in UK and installed two since owning homes in Oz). What made it finally stack up for me was the SmartShift deal, having recently installed a 19.2 kWh battery to complement my 7.5 kWp array w/ 5 kWp inverter. Love that the (tunable to suit preference of saving money vs. having more usable battery) automation takes care of when to use solar, when to use battery, when to sell, when not to etc.. I can also take control if I want to. Currently, I’m tracking barely paying for elec. so will only have the subscription and standing charges to fix up, which is great. Like the previous poster said, I’m not yet convinced that selling my energy in the evenings, leaving my battery empty by 5am and then having to buy at upwards of 25 c/kW is, in fact, optimised but I hope the SmartShift algorithm knows what it’s doing in that regard. Starting to see the great benefit of being on battery/VPP when wholesale price spikes kick in - bagged about $50 the past two days 👏! Looking forward to Amber offering BMW Wallbox automation, not only this for Tesla owners. Have stuck in my EoI. Unfortunately, since joining and writing this review (first version), the customer support has been sketchy at best. They seem very good at pre sales but not so good at post.
Quick and response so far. Smooth transition from previous provider.
Hi We praise Ambers efforts in supporting us as we get to know the Amber app. There was confusion as we received a email from another energy provider, stating our electricity would be turned off, and if they could not enter we would be charged, (we were not moving). After sending a panicked email, Lily from Amber rang Energex for us & found there was nobody coming to turn off the electricity. We have received detailed accurate information when we have emailed our many concerns trying to understand the behaviour of the grid in relation to our solar system & battery. Thank you Amber team Jessie, Emily, Jasmin, Lily, Shofia, Otto & other Amber team support staff. Kind regards John & Andrea Ps Date is guessed but time frame was approximately weeks to a month of back & forth emails. Highly helpful & we are grateful. Thank you Dan & Chris for starting up Amber, & giving us a headstart to savings towards our electricity bills.
I have been endeavouring to have a technical issue resolved with my solar inverter supplier so that Amber can further optimise my energy consumption. My inverter supplier has taken several weeks and the issue is still not sorted. Amber has continued to contact me on a weekly basis offering whatever support they can.
This company is trying really hard to make a difference in the energy market. They are proactive and their market approach works for you, we have tried various "retail" options, but this "wholesale" plan and a little self input, the dollars stack up. This package will have you wishing that you had invested in Amber and a bigger battery sooner, the two together is a game changer
Just at the start of my Amber journey and so far have been very impressed! Haven’t received 1st bill yet but service, communication and knowledge have been second to none! I know not much at all about solar or battery’s, and how the whole deal works but have been given a much better understanding by some awesome Amber staff! Here’s to greener energy and lowering energy costs into the future !
I love the support I have received from Rebecca. She really showed empathy and a lot of care when dealing with my issue. My issue has been resolved and in a timely manner also. Am also very impressed with pricing especially during these tough times. Thanks so much 🙏🏽😊
I love the wholesale price concept that underlies Amber. With EVs, solar and home battery I am able to consume electricity when it is very cheap and use my stored power when it is expensive. It works very well for me and I can't see any reason I would ever go back to retail provider. They are very responsive to questions also
Easy to contact
Love what you do, just a bit frustrated that I can’t connect my batteries to enjoy the full experience. Here hoping the link with Enphase happens soon .
Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
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