CosmeticRx is an online telehealth platform that specializes in providing prescription dermatological treatments, including Latisse and Retin-A (Tretinoin), at competitive prices. The company is committed to delivering high-quality care through a team of Board-Certified dermatologists who prescribe medications tailored to individual needs. Customers can expect fast shipping, with products dispatched directly to their homes within 24 hours of approval. Targeting individuals seeking effective solutions for cosmetic concerns, such as eyelash enhancement and skincare, CosmeticRx aims to make prescription treatments accessible and convenient. By leveraging a user-friendly online platform, the company streamlines the process of obtaining essential dermatological products. With a focus on customer satisfaction, CosmeticRx emphasizes both affordability and ease of access, catering to a growing market of consumers looking for reliable telehealth options in the beauty and skincare sector.
Cosmeticrx receives a mixed response from consumers, with many praising the ease of service and helpful staff, particularly when navigating Groupon orders. Reviewers highlight that consultations are generally quick and straightforward, contributing to a positive experience for some.
However, a significant number of customers express frustration over poor customer service, particularly regarding issues with order fulfillment and billing discrepancies. Complaints about unauthorized charges and unresponsive support are prevalent, with several users reporting difficulties in canceling subscriptions or receiving their medications. Additionally, concerns about product safety and quality have been raised, including reports of damaged packaging.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 324 | 100% | -1.9 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 6 |
| Oct 24 | 2.5 | 11 |
| Nov 24 | 2.3 | 9 |
| Dec 24 | 3.2 | 9 |
| Jan 25 | 4.2 | 39 |
| Feb 25 | 4.6 | 99 |
| Mar 25 | 4.2 | 44 |
| Apr 25 | 4.1 | 22 |
| May 25 | 3.8 | 43 |
| Jun 25 | 2.8 | 21 |
| Jul 25 | 1.5 | 17 |
| Aug 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 324 most recent reviews.
“The processing was easy, customer service was amazing and everything was delivered fast”
“VERY POOR CUSTOMER SERVICE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.6 out of 5 (poor) | 3.0 out of 5 (fair) | −14% | 324 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 5.0 out of 5 (good) | — | 1,000 |
Bottom line: Cosmeticrx is #3 of 5 on overall rating in this group. On quality, Rula scores higher (5.0 vs 3.0).
324 reviews of Cosmeticrx. Filter by what matters to you.
Cosmetic RX has been nothing but kind to me. They’ve walked me through every step and are always so helpful even when i have a million questions. They will sit on the phone with me as long as i need to feel comfortable with what i am being prescribed. Highly recommend! I was helped by Chelsea and Allison and have nothing but wonderful things to say about them!
Customer service excellence with great ease of ordering of prescriptions
Terrible service. Sure with the groupon it's 85USD, but then it's 299USD after and difficult to stop refills. Save your money and go to LillyDirect. It's easier and better all around!
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This company created ANOTHER fraudulent charge to my credit card in the amount of $499X4. This is not the first time either. BUYER BEWARE!!! Once they have your credit card number, they charge as they please. Of course it is not the sale amount but regular price. I WOULD NEVER refer anyone to this company.
My first order came in no problem. For the second month I was told I would have a discount. Well they charged me full price. I had to write in to get the difference. Now I have NEVER received the second month to continue my doses. I have been trying to get my money for almost two months. This has been awful!
Cosmetixrx… is the worst service I have ever had. Doctor Kavanaugh and his assistant Erin are very unprofessional. It is now March 5th and I have been battling them over an order never received for January. They of course charged me for it. They ignore phone calls and emails. I have threatened to leave bad reviews with no response. Do not risk your health. You will not get good care on cosmetixrx. They should not be allowed to prescribe such dangerous meds under these conditions.
Dr. Patrick was quick and customer service was super nice! I’m still waiting on my delivery but so far overall experience has been great!
The friendliest staff I’ve ever dealt with! Service was phenomenal, fast, and thorough!! Will recommend them to all my friends!!
Great communicate and easy to use. The team is wonderful
Their semiglutide isn't strong.ive been using for over 3 months. I only lost 5 pounds my stomach was always bloated & never had any energy. So I cancelled & a couple days later. They said they would go down on the price to 149.00 per monh & use a stronger dose. I knew they weren't giving me a strong dose because about 1yr ago I was buying from another company and I started losing after a couple of weeks And I just didn't feel the same.
I had a great experience with this company.
This company is great ! Respond quickly very helpful ! Alot of discounts!
CosmeticRx is an online telehealth platform that specializes in providing prescription dermatological treatments, including Latisse and Retin-A (Tretinoin), at competitive prices. The company is committed to delivering high-quality care through a team of Board-Certified dermatologists who prescribe medications tailored to individual needs. Customers can expect fast shipping, with products dispatched directly to their homes within 24 hours of approval. Targeting individuals seeking effective solutions for cosmetic concerns, such as eyelash enhancement and skincare, CosmeticRx aims to make prescription treatments accessible and convenient. By leveraging a user-friendly online platform, the company streamlines the process of obtaining essential dermatological products. With a focus on customer satisfaction, CosmeticRx emphasizes both affordability and ease of access, catering to a growing market of consumers looking for reliable telehealth options in the beauty and skincare sector.
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