My experience has been great so far
My experience has been great so far, very fast and always very easy to communicate with

CosmeticRx is an online telehealth platform that specializes in providing prescription dermatological treatments, including Latisse and Retin-A (Tretinoin), at competitive prices. The company is committed to delivering high-quality care through a team of Board-Certified dermatologists who prescribe medications tailored to individual needs. Customers can expect fast shipping, with products dispatched directly to their homes within 24 hours of approval. Targeting individuals seeking effective solutions for cosmetic concerns, such as eyelash enhancement and skincare, CosmeticRx aims to make prescription treatments accessible and convenient. By leveraging a user-friendly online platform, the company streamlines the process of obtaining essential dermatological products. With a focus on customer satisfaction, CosmeticRx emphasizes both affordability and ease of access, catering to a growing market of consumers looking for reliable telehealth options in the beauty and skincare sector.
Cosmeticrx receives a mixed response from consumers, with many praising the ease of service and helpful staff, particularly when navigating Groupon orders. Reviewers highlight that consultations are generally quick and straightforward, contributing to a positive experience for some.
However, a significant number of customers express frustration over poor customer service, particularly regarding issues with order fulfillment and billing discrepancies. Complaints about unauthorized charges and unresponsive support are prevalent, with several users reporting difficulties in canceling subscriptions or receiving their medications. Additionally, concerns about product safety and quality have been raised, including reports of damaged packaging.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 324 | 100% | -1.9 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 6 |
| Oct 24 | 2.5 | 11 |
| Nov 24 | 2.3 | 9 |
| Dec 24 | 3.2 | 9 |
| Jan 25 | 4.2 | 39 |
| Feb 25 | 4.6 | 99 |
| Mar 25 | 4.2 | 44 |
| Apr 25 | 4.1 | 22 |
| May 25 | 3.8 | 43 |
| Jun 25 | 2.8 | 21 |
| Jul 25 | 1.5 | 17 |
| Aug 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 324 most recent reviews.
“The processing was easy, customer service was amazing and everything was delivered fast”
“VERY POOR CUSTOMER SERVICE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.6 out of 5 (poor) | 3.0 out of 5 (fair) | −14% | 324 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 5.0 out of 5 (good) | — | 1,000 |
Bottom line: Cosmeticrx is #3 of 5 on overall rating in this group. On quality, Rula scores higher (5.0 vs 3.0).
324 reviews of Cosmeticrx. Filter by what matters to you.
My experience has been great so far, very fast and always very easy to communicate with
Put in for consult 5/3. Was still in review and a week later I call and they tell me I need labs. Why did they not contact me about this. I had to call them. Got labs drawn and still waiting. I hope they don’t charge me anytime soon cause I haven’t gotten the med or anything yet. The labs were paid for by company but still slow to process.
So far, the customer service has been top notch! Speedy replies and straight forward.
I love CosmeticRX! They made the process easy for me. The program they offer is very affordable! I highly recommend them.
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Only because I cant give a 0. Contacted them 3 t8mes to try and cancel, still charging my Amex.
So far so good. Responses are fast and easy and the consult was very easy. I haven’t received my product yet but I’ve heard great things about this company so far so I’m excited to see how the rest of the experience goes.
The process to get started on weight loss medication was stressfree....very helpful staff
I have not yet used the product but so far their customer service has been terrific and I was able to receive a $100 off discount and shipping reduced to $9 instead of $29. I decided to sign up because of my friend. She ordered the weight loss for her husband and was amazed at the results and the ease of working with them and the result of the product. Her husband is already down 7 lbs in his 1st week although he was told not to expect any weight reduction in the first week. Chelsea is awesome also. I will leave another review after I use the product, but based on my friend's hisband's results, I am hopeful.
This weight loss medication worked perfectly for me! I started seeing results quickly, and I feel so much better. On top of that, the customer service was amazing—super helpful and always quick to respond. Highly recommend!
I spoke extensively with Chelsea today. She was caring, knowledgeable and understanding. She helped efficiently and effortlessly and I’d highly recommend deal with her, and CosmeticRx
Easy and straight forward consultation
Horrible customer service
I ordered through Groupon medication from CosmeticRx on April 30th,2025 and paid separately for shipping. To date, I have no email or text confirming my order. I've sent messages through their website portal and nothing. Worst company ever. Do not waste your time or money, they won't deliver.
They ask you if you've had any blood work done, and if so, to send it into them. The address that they have, you send it to the blood work doesn't want to go through. Regardless, I had to email them and ask them for a direct email, as that's what the file from the hospital needed so it leaves the question as to where exactly your personal info is going. I had to do from the hospital. But once I finally got it to them, you can't communicate after that. You call the customer service phone number and it rings incessantly. Nobody answers when you can leave a message they don't bother to call you back. I have several times now emailed them, my supposed doctor and he doesn't respond to any of the emails. Shipping takes forever. You contact the company to ask when you should be getting your prescribed medication and they'd just say, I'll give you a tracking number.
User friendly! Easy to get answers and talk to someone!
CosmeticRx is an online telehealth platform that specializes in providing prescription dermatological treatments, including Latisse and Retin-A (Tretinoin), at competitive prices. The company is committed to delivering high-quality care through a team of Board-Certified dermatologists who prescribe medications tailored to individual needs. Customers can expect fast shipping, with products dispatched directly to their homes within 24 hours of approval. Targeting individuals seeking effective solutions for cosmetic concerns, such as eyelash enhancement and skincare, CosmeticRx aims to make prescription treatments accessible and convenient. By leveraging a user-friendly online platform, the company streamlines the process of obtaining essential dermatological products. With a focus on customer satisfaction, CosmeticRx emphasizes both affordability and ease of access, catering to a growing market of consumers looking for reliable telehealth options in the beauty and skincare sector.
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