Spoke to Chelsea
Spoke to Chelsea, she was very nice. Told me what I had to do. .Hopefully I will get my injection soon.

CosmeticRx is an online telehealth platform that specializes in providing prescription dermatological treatments, including Latisse and Retin-A (Tretinoin), at competitive prices. The company is committed to delivering high-quality care through a team of Board-Certified dermatologists who prescribe medications tailored to individual needs. Customers can expect fast shipping, with products dispatched directly to their homes within 24 hours of approval. Targeting individuals seeking effective solutions for cosmetic concerns, such as eyelash enhancement and skincare, CosmeticRx aims to make prescription treatments accessible and convenient. By leveraging a user-friendly online platform, the company streamlines the process of obtaining essential dermatological products. With a focus on customer satisfaction, CosmeticRx emphasizes both affordability and ease of access, catering to a growing market of consumers looking for reliable telehealth options in the beauty and skincare sector.
Cosmeticrx receives a mixed response from consumers, with many praising the ease of service and helpful staff, particularly when navigating Groupon orders. Reviewers highlight that consultations are generally quick and straightforward, contributing to a positive experience for some.
However, a significant number of customers express frustration over poor customer service, particularly regarding issues with order fulfillment and billing discrepancies. Complaints about unauthorized charges and unresponsive support are prevalent, with several users reporting difficulties in canceling subscriptions or receiving their medications. Additionally, concerns about product safety and quality have been raised, including reports of damaged packaging.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 324 | 100% | -1.9 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 6 |
| Oct 24 | 2.5 | 11 |
| Nov 24 | 2.3 | 9 |
| Dec 24 | 3.2 | 9 |
| Jan 25 | 4.2 | 39 |
| Feb 25 | 4.6 | 99 |
| Mar 25 | 4.2 | 44 |
| Apr 25 | 4.1 | 22 |
| May 25 | 3.8 | 43 |
| Jun 25 | 2.8 | 21 |
| Jul 25 | 1.5 | 17 |
| Aug 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 324 most recent reviews.
“The processing was easy, customer service was amazing and everything was delivered fast”
“VERY POOR CUSTOMER SERVICE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.6 out of 5 (poor) | 3.0 out of 5 (fair) | −14% | 324 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 5.0 out of 5 (good) | — | 1,000 |
Bottom line: Cosmeticrx is #3 of 5 on overall rating in this group. On quality, Rula scores higher (5.0 vs 3.0).
324 reviews of Cosmeticrx. Filter by what matters to you.
Spoke to Chelsea, she was very nice. Told me what I had to do. .Hopefully I will get my injection soon.
Cosmeticrx.com makes losing weight easy! The process to get medication is easy and fast! I definitely recommend cosmeticrx.com for your weight loss journey!
From the start (1/10/25), the customer service has been terrible at responding. Don't even use their "convenient portal" since I've heard since January that they have "glitches". They took a month to answer my requests about bloodwork, so I attempted to start my weight loss journey later than planned. In addition, I have paid full price for 2 additional months (since I used a GroupOn first). I then canceled my RX on 3/24 and got confirmation through the portal it had been stopped. I received a charge on 4/21 and inquired about it via the portal AND via phone. One person disconnected immediately, so I called back. The next I thought was helpful and said that she sent it to her team for the refund. I was still messaging through the portal as well. I got some snide response back that it was MY fault and I turned it back on?!!?!?!? WHY? The compound is terrible and didn't even work, so that makes no sense. The gave me a partial refund which is ridiculous since 1) it doesn't even work and 2) this was not my fault. I think the way this company operates is horrible. Their customer service is absolutely terrible and they don't even honor their mistakes. DO NOT USE!!! FIND SOMEWHERE ELSE!
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I couldn't be more happier with my glp-1 I'm down 8 pounds all ready thanks to these fine people Patrick is great at getting your prescription sent very quickly he gives instructions very well to prepare you best staff ever. Chelsea is absolutely amazing they answer any questions you have there prices are the absolute best you want be disappointed. I'm a be super summer time fine 😂😂 HEYYYY NOW
They suck since day one has a problem with account and still having problems They say will call me to fix and they don’t Beware there a fraud just take ur $
so far so good! chelsea was very nice on the phone as well as helpful. excited for this journey
The process with CosmeticRx has been a breeze! It was easy to make the purchase, fill out paperwork and submit any additional documents needed. The turn around time has been impressive! I have already recommended two friends who also purchased ! Chelsea was informative, knowledgeable and very kind! Thank you CosmeticRx
I was help right away by a very kind team member - everything was explained to me - was asked what questions I had and then spoke with someone about my personal health. They were efficient and kind and helpful.
Chelsea made my onboarding process such a breeze, she is so kind and respectful. She guided me through every step and I couldn't ask for more from customer service. I highly recommend Cosmeticrx AND Chelsea!!!
This company is not only affordable but makes the process so easy! Great customer service, as well as up front, and clear communication while setting realistic expectations!!!
great customer service and easy to order , the information they provide me was very clear and explained the entire process.
I have been very pleased with CosmeticRx. I can actually CALL and talk with a person, which saves a considerable amount of time. The staff is very friendly, professional, and helpful. I receive emails providing updates, keeping me abreast of what to anticipate. Would definitely recommend!
I was skeptical at first because I found it so affordable but so far the process has been very good. Everyone has been politely, responsive and clear when explaining
Been weeks since I ordered via Groupon w little to no communication after i provided all they needed. My portal says “completed prescribed” w absolutely no other information on when or how I might be receiving my medication. After reading all the negative reviews, my hopes are fading fast. Was charged for shipping last week. It’s been about 2 weeks now w no response or info. Stay away its such a hassle and a scam obviously.
My experience has been awful. I cannot get customer service to message me back about when my order will be shipped. They are not up front about the bloodwork requirements. The claim your order will be reviewed and processed within "48 hours". It has been several weeks with no clear communication.
If you want to deal with a company that responds back to you in a timely matter do not use this service. Horrible customer service.
great service very responsive and trustworthy
Easy and quick. Haven’t recieved medication yet but everyone seems nice.
CosmeticRx is an online telehealth platform that specializes in providing prescription dermatological treatments, including Latisse and Retin-A (Tretinoin), at competitive prices. The company is committed to delivering high-quality care through a team of Board-Certified dermatologists who prescribe medications tailored to individual needs. Customers can expect fast shipping, with products dispatched directly to their homes within 24 hours of approval. Targeting individuals seeking effective solutions for cosmetic concerns, such as eyelash enhancement and skincare, CosmeticRx aims to make prescription treatments accessible and convenient. By leveraging a user-friendly online platform, the company streamlines the process of obtaining essential dermatological products. With a focus on customer satisfaction, CosmeticRx emphasizes both affordability and ease of access, catering to a growing market of consumers looking for reliable telehealth options in the beauty and skincare sector.
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