Easy process
Process is simple and customer service is very helpful.

CosmeticRx is an online telehealth platform that specializes in providing prescription dermatological treatments, including Latisse and Retin-A (Tretinoin), at competitive prices. The company is committed to delivering high-quality care through a team of Board-Certified dermatologists who prescribe medications tailored to individual needs. Customers can expect fast shipping, with products dispatched directly to their homes within 24 hours of approval. Targeting individuals seeking effective solutions for cosmetic concerns, such as eyelash enhancement and skincare, CosmeticRx aims to make prescription treatments accessible and convenient. By leveraging a user-friendly online platform, the company streamlines the process of obtaining essential dermatological products. With a focus on customer satisfaction, CosmeticRx emphasizes both affordability and ease of access, catering to a growing market of consumers looking for reliable telehealth options in the beauty and skincare sector.
Cosmeticrx receives a mixed response from consumers, with many praising the ease of service and helpful staff, particularly when navigating Groupon orders. Reviewers highlight that consultations are generally quick and straightforward, contributing to a positive experience for some.
However, a significant number of customers express frustration over poor customer service, particularly regarding issues with order fulfillment and billing discrepancies. Complaints about unauthorized charges and unresponsive support are prevalent, with several users reporting difficulties in canceling subscriptions or receiving their medications. Additionally, concerns about product safety and quality have been raised, including reports of damaged packaging.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 324 | 100% | -1.9 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 6 |
| Oct 24 | 2.5 | 11 |
| Nov 24 | 2.3 | 9 |
| Dec 24 | 3.2 | 9 |
| Jan 25 | 4.2 | 39 |
| Feb 25 | 4.6 | 99 |
| Mar 25 | 4.2 | 44 |
| Apr 25 | 4.1 | 22 |
| May 25 | 3.8 | 43 |
| Jun 25 | 2.8 | 21 |
| Jul 25 | 1.5 | 17 |
| Aug 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 324 most recent reviews.
“The processing was easy, customer service was amazing and everything was delivered fast”
“VERY POOR CUSTOMER SERVICE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.6 out of 5 (poor) | 3.0 out of 5 (fair) | −14% | 324 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 5.0 out of 5 (good) | — | 1,000 |
Bottom line: Cosmeticrx is #3 of 5 on overall rating in this group. On quality, Rula scores higher (5.0 vs 3.0).
324 reviews of Cosmeticrx. Filter by what matters to you.
Process is simple and customer service is very helpful.
Great product and amazing results. Love the customer support team!
Quick response! Now waiting for my product and ready to start my weight loss plan.
Review after product- No customer service. Had a reaction no response. So I changed my card number So I wouldn’t get anymore and then they pulled up my old deleted card and charged it! I filed fraud because if they can’t even answer me when I have questions then I will not buy from them again. First review before the product : So far so good. Ordering was easy, customer service responsive and was fast. Now let’s see how long it takes to actually ship and receive and how it goes after they have my money,
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They have been so easy to work with, great customer service! They’re pricing is really good compared to other companies I found. I like that they request bloodwork and are so thorough with everything. I definitely recommend them!
Super user friendly and simple to understand.
I have not received the GLP-1 yet but I am excited. The process impressed me because Cosmeticrx is very responsive and through. I am happy that they are reviewing my medical history and blood work. I wiss all businesses were this easy to work with, Loking forward to this weight loss journey. I worked with Chelsea and she is outstanding, friendly and very helpful.
Great customer service and prompt response. Pricing is also fantastic compared to other providers. I like that they request bloodwork as well. Highly recommend
Cosmeticrx has been prompt and easy to work with. I was fortunate to have recent blood work to provide to them. I appreciate that they do a review prior to prescribing. Looking forward to a long working relationship with medication I need at a price point that is affordable.
Customer service Good so far !
Staff was really friendly, explained to me everything I needed to do obtain my order.
Amazing company!! Affordable pricing
They’ve been super responsive and helpful. I’m super excited to use them for my weight loss needs. A company that cares.
A friend turned me on to this company for semaglutide and so far the experience has been great. There was a little computer glitch on my end when I was first signing up and I called them and they were super helpful to me to get me going. The product came super quickly and just as described. I called them several times with questions about the product and refills and they answered the phone promptly and answered all of my questions. And, I never felt rushed on the phone. The product itself seems to be working and doing what it is supposed to be doing. It is certainly curbing my appetite!! So far so good!
Quick and easy process
Representative help me through the whole process with no problem. The process was quick and easy and will recommend
Very satisfied with easy ordering and customer service.
CosmeticRx is an online telehealth platform that specializes in providing prescription dermatological treatments, including Latisse and Retin-A (Tretinoin), at competitive prices. The company is committed to delivering high-quality care through a team of Board-Certified dermatologists who prescribe medications tailored to individual needs. Customers can expect fast shipping, with products dispatched directly to their homes within 24 hours of approval. Targeting individuals seeking effective solutions for cosmetic concerns, such as eyelash enhancement and skincare, CosmeticRx aims to make prescription treatments accessible and convenient. By leveraging a user-friendly online platform, the company streamlines the process of obtaining essential dermatological products. With a focus on customer satisfaction, CosmeticRx emphasizes both affordability and ease of access, catering to a growing market of consumers looking for reliable telehealth options in the beauty and skincare sector.
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