Best refill prices and good customer service
Very easy process. Customer Service reached out as expected, everything was explained to me without asking. Best refill prices around!

CosmeticRx is an online telehealth platform that specializes in providing prescription dermatological treatments, including Latisse and Retin-A (Tretinoin), at competitive prices. The company is committed to delivering high-quality care through a team of Board-Certified dermatologists who prescribe medications tailored to individual needs. Customers can expect fast shipping, with products dispatched directly to their homes within 24 hours of approval. Targeting individuals seeking effective solutions for cosmetic concerns, such as eyelash enhancement and skincare, CosmeticRx aims to make prescription treatments accessible and convenient. By leveraging a user-friendly online platform, the company streamlines the process of obtaining essential dermatological products. With a focus on customer satisfaction, CosmeticRx emphasizes both affordability and ease of access, catering to a growing market of consumers looking for reliable telehealth options in the beauty and skincare sector.
Cosmeticrx receives a mixed response from consumers, with many praising the ease of service and helpful staff, particularly when navigating Groupon orders. Reviewers highlight that consultations are generally quick and straightforward, contributing to a positive experience for some.
However, a significant number of customers express frustration over poor customer service, particularly regarding issues with order fulfillment and billing discrepancies. Complaints about unauthorized charges and unresponsive support are prevalent, with several users reporting difficulties in canceling subscriptions or receiving their medications. Additionally, concerns about product safety and quality have been raised, including reports of damaged packaging.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 324 | 100% | -1.9 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 6 |
| Oct 24 | 2.5 | 11 |
| Nov 24 | 2.3 | 9 |
| Dec 24 | 3.2 | 9 |
| Jan 25 | 4.2 | 39 |
| Feb 25 | 4.6 | 99 |
| Mar 25 | 4.2 | 44 |
| Apr 25 | 4.1 | 22 |
| May 25 | 3.8 | 43 |
| Jun 25 | 2.8 | 21 |
| Jul 25 | 1.5 | 17 |
| Aug 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 324 most recent reviews.
“The processing was easy, customer service was amazing and everything was delivered fast”
“VERY POOR CUSTOMER SERVICE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.6 out of 5 (poor) | 3.0 out of 5 (fair) | −14% | 324 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 5.0 out of 5 (good) | — | 1,000 |
Bottom line: Cosmeticrx is #3 of 5 on overall rating in this group. On quality, Rula scores higher (5.0 vs 3.0).
324 reviews of Cosmeticrx. Filter by what matters to you.
Very easy process. Customer Service reached out as expected, everything was explained to me without asking. Best refill prices around!
OMGGGG what can I say about these people absolutely the best especially my girls Chelsea and Melissa they are so patient with me as I call continually with trying to ask questions about my order etc.so nice kind helpful with great sense of humor. Chelsea is so quick to reply to all my emails and allways helpful when I call multiple times. Lol they have the best lowest prices ever weight just melting right off they care about your health and well being Dr Patrick is great 👍 go for it summer is coming ☺️all your weight loss and beauty needs to keep you ready.
The process has been pretty standard so far. I haven’t gotten my medication yet but I’m hoping shipping will be fast. I do wish they would’ve told me that I needed to get bloodwork done. Thankfully, I already had labs done recently so it didn’t slow down the process but something to consider. They could definitely do a better job at explaining and outlining the steps needed before medication gets shipped out because there are definitely more steps to the process that they don’t tell uou about upfront. The monthly refill pricing was Also the best I’ve seen though
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I filled out the online questionnaires and they got back to me within 3-5 days. I asked my PCP to run a lipid panel for the required test for the prescription they did great job explaining autopay moving into the future.
I purchased a 1 month supply for $99 through Groupon. In the initial conversation, the customer rep told me she could give me a discount on refills for auto renewal. I told her I DID NOT want to be on auto-renew because I wanted to see how the medicine worked for me. She said "OK", but did not turn off auto-renew. Consequently they sent me a refill that I did NOT want, and will not refund the purchase. I would not purchase from this company.
Doctor still hasn’t reviewed my info. A message was finally sent however when I tried to respond it’s not allowing me to do so. With that said the doctor will think I’m not responding and in turn delaying my medication even longer. Site indicates med is delivered in 2 days. That is definitely not the case.
directions were not super clear but otherwise everything was easy and smooth to get my prescription!
Excellent service by Melissa! Super friendly and incredibly efficient! So happy I chose Cosmwtic Rx!!!
The online process is incredibly easy and user-friendly. I appreciate the options for medications and ease of ordering.
Got my order in, all online and thankfully just had my bloodwork done a few days prior; this made the process even faster
Melissa was an amazing help with getting my order completed.
I purchased a Groupon for weight loss meds. This company needed my credit card for shipping. After I provided my credit card, I found a charge on my credit card for over $300 which I didn't authorize. Groupon said they never redeemed the code and also did not refund it, and so this company has stolen over $400 from me. When I attempted to resolve it, they refused to respond.
Such great friendly customer service! awesome response time back when I had a question.
Great customer service and fast replies
Fast turn around and very responsive. Mellissa was very patient and information when I called in on 3/20/2025 for help with my account details and labs.
CosmeticRx is an online telehealth platform that specializes in providing prescription dermatological treatments, including Latisse and Retin-A (Tretinoin), at competitive prices. The company is committed to delivering high-quality care through a team of Board-Certified dermatologists who prescribe medications tailored to individual needs. Customers can expect fast shipping, with products dispatched directly to their homes within 24 hours of approval. Targeting individuals seeking effective solutions for cosmetic concerns, such as eyelash enhancement and skincare, CosmeticRx aims to make prescription treatments accessible and convenient. By leveraging a user-friendly online platform, the company streamlines the process of obtaining essential dermatological products. With a focus on customer satisfaction, CosmeticRx emphasizes both affordability and ease of access, catering to a growing market of consumers looking for reliable telehealth options in the beauty and skincare sector.
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