Changing to a solar electricity plan…
I had to call CovaU customer service to organise a new electricity plan after installing solar panels. Maureen handled the whole process and secured a good rate on the new plan. Thank yopu Maureen

CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
CovaU Energy receives overwhelmingly positive feedback from customers, highlighting exceptional service and helpful staff. Reviewers frequently commend the courteous and knowledgeable representatives who provide prompt assistance, whether through phone or chat.
Many express satisfaction with the support received while switching energy plans or resolving billing inquiries, noting that agents take the time to listen and guide them effectively. However, a small number of customers mention concerns regarding rate increases, indicating that while the service is excellent, the pricing may be a point of contention. Overall, CovaU Energy is recognized for its outstanding customer service, making it a preferred choice for many consumers. The sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 5.0 | 23 |
| Oct 24 | 4.8 | 35 |
| Nov 24 | 5.0 | 19 |
| Dec 24 | 4.6 | 10 |
| Jan 25 | 4.7 | 14 |
| Feb 25 | 4.9 | 26 |
| Mar 25 | 4.9 | 38 |
| Apr 25 | 5.0 | 43 |
| May 25 | 5.0 | 27 |
| Jun 25 | 5.0 | 41 |
| Jul 25 | 4.9 | 38 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service”
“I spoke with customer service person on 4th jan and she was very helpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | +2% | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: CovaU Energy is #2 of 5 on overall rating in this group.
500 reviews of CovaU Energy. Filter by what matters to you.
I had to call CovaU customer service to organise a new electricity plan after installing solar panels. Maureen handled the whole process and secured a good rate on the new plan. Thank yopu Maureen
Im an existing CovaU customer & noticed on my bill that I am eligible for a discounted deal than what I currently have. Bhrigette assisted in arranging the new deal for me quickly in an pleasant & efficient manner. Very pleased.
Jessie was very helpful, patient and committed to quality customer service. Amounted to a good outcome with a positive result. Thank you Jessie.
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Rave was very helpful customer service and problem solving.
Bhrigette was wonderful in resolving the queries I had around the electricity bills . She was quick and had a very good follow through on the various concerns I raised .
Was chatting to Jhon and he couldn't make it any easier. Changed over my gas plan in seconds and put in a request for the sales team to contact me to move over my electricity. Hopefully that goes just as smooth, overall a great experience.
Mark has been very helpful and have directed me to make payment with the right chanel to save on credit card fees. Mark is very friendly and a pleasant to deal with. Good job Mark.
Rave was great, he helped us with what we needed. No fuss and explained everything thoroughly.
Mark was very helpful. Thank you
I had some confusion regarding my recent CovaU bill, and was dreading having to make a phone call to resolve it. Then I noticed a link to a live chat. I clicked it, expecting a bot, but instead I got MARK! He very quickly resolved my confusion and my issue. What a surprise that was, to have an issue resolved so quickly and easily! Thank you Mark for the speedy, expert and caring assistance!
Bhrigette Galvez was extremely helpful and polite in answering my queries. She resolved my queries with ease and sent me a follow-up email instantly. Thank you Bhrigette Galvez. Job done well !
Mark was absolutely brilliant, rang up to get my concession card on the account and ended up with a further 15% discount by the time I hung up. He was articulate, bubbly, energetic and knowledgeable. 10 out of 10 :) Nice to talk to support that speak clear english!
Jessie was extremely helpful in assisting me to move my account from another energy provider. She was patient and very friendly and took her time to explain things to me.
Neil Vergara was very helpful.
Desiree was very helpful and fixed the issue quickly with good communication
CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
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