Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
Dexters Estate Agents receives high praise from customers for their exceptional service and attentive staff, with many highlighting the professionalism of team members like Joshua Anthony, Bethan Pike, and Lottie. Reviewers appreciate the straightforward renting process and quick responses to queries, noting that the maintenance team is particularly responsive and effective in addressing issues.
However, some customers express frustration with the property management team, citing occasional delays in getting plans moving and a lack of proactive support from certain agents. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many recommending Dexters for their reliable service and commitment to tenant satisfaction. Overall, Dexters Estate Agents is viewed favorably by the majority of reviewers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 44 |
| Sep 24 | 4.0 | 31 |
| Oct 24 | 4.2 | 29 |
| Nov 24 | 4.0 | 24 |
| Dec 24 | 4.6 | 19 |
| Jan 25 | 3.9 | 25 |
| Feb 25 | 4.0 | 33 |
| Mar 25 | 4.7 | 91 |
| Apr 25 | 4.7 | 99 |
| May 25 | 4.7 | 61 |
| Jun 25 | 4.6 | 108 |
| Jul 25 | 4.6 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Renting out your home of over 14 years is never easy, logistically or emotionally”
“Very disappointed with the service from Dexter, particularly Olivier Babylone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +11% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 |
Bottom line: Dexters Estate Agents is #4 of 5 on overall rating in this group. On value, Pretty Little Home scores higher (4.7 vs 2.2).
1,000 reviews of Dexters Estate Agents. Filter by what matters to you.
Claire, the director at the property management team, is very responsive and helpful. She knows the right tradesmen to send and all the repairs have happened quickly, with minimal stress on me, the tenant. I appreciate and value this good working relationship where I don’t have to endlessly chase for minor repairs or answers Thanks Claire!
We have worked with Dexters for over 15 years. They have managed the rental of our flat in Twickenham for us. We couldn't really recommend them more highly. They have been superb from start to finish.
Quick answers to the questions people ask most.
Dexters Estate Agents provides a range of property services including letting, property management, and sales. For detailed information about specific services, please visit our website or contact us directly.
You can reach out to a property manager by visiting our website and using the contact form or by calling our office directly. Our team is ready to assist you with any queries.
Our office hours may vary by location, so we recommend checking our website for the specific hours of your nearest branch or contacting us for more details.
The rental process typically involves viewing properties, applying online, and signing a tenancy agreement. For a step-by-step guide, please refer to our website or get in touch with our team.
Maintenance requests can be submitted through our online portal or directly to your property manager. Our team is dedicated to responding to issues promptly, so please reach out for more assistance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
My experience of being with Dexters as a tenant has been absolutely amazing throughout my tenancy. They go over and beyond to make sure we are comfortable and satisfied with everything. Mostly everyone there has made any difficult situation that arises easy to resolve with understanding and concern. I had a great experience dealing with Nabil Subhani specifically, who has been very professional in his communication and responsiveness. Thank you!!
Nabil and the property management team at Dexter’s give excellent service. They have recently sorted out new kitchen cupboards at our property and it was all done seamlessly with minimal involvement on our part- just how we need it to be! Nabil is very quick and clear in all communications.
Petros Giorganios has been doing a great job in managing our property in London. I definitely would recommend Dexters to anyone who's looking for an agent to let their property with.
Extremely pleased with Dominic Glover. He has outstanding customer oriented attributes, and he is always approachable and helpful. I have been dealing with Dom for over two years now in connection with management of my properties. Dom has always come across to me as someone who is professional, competent and willing and able to take care of the tasks and situations in the most effective manner. Undoubtedly, Dom is an asset to Dexter's, ensuring continued and repeat business for the organisation through an excellent and reliable level of service which is invaluable from a customer point of view. I am confident Dom has a bright future in his line of work due to his customer focused approach and his ability to fulfil his responsibilities efficaciously and successfully.
Malachi was extremely helpful in sorting out my end of tenancy arrangements. Always friendly and professional when reporting maintenance issues and negotiates well between tenant and landlord
We were pleased with the flat inspection provided by your agent Malachi. Everything was done quickly and professionally. We pointed out some issues with boiler and door lock in our property, and in a couple of hours he addressed them to the experts who will come to fix these. Great job. Thanks.
I’ve just come to the end of a two-year tenancy managed by Dexters Highgate and had a genuinely great experience throughout. Big thanks to Claire and Chloe who looked after everything from start to finish, always super helpful, quick to respond, and just really easy to deal with. Living there was a smooth ride thanks to how well things were managed. Any issues were sorted quickly and communication was always clear and friendly. Can’t really ask for more! Really appreciate all the support over the past couple of years, thanks again!
Rhian did a fab job coordinating contractors for a job that needed to be done at our home, and also made sure everything was in order.
Extremely disappointed with my experience with Dexters. I had a flat viewing confirmed for Saturday at 14:00 with an agent named Joseph Hollinshead. My partner and I showed up on time — only to find that Joseph wasn’t there, and the properties we were meant to see weren’t even available. One had gone under offer that morning, and the other was undergoing landlord works. Joseph claimed to have called me to cancel, but no voicemail, text, or email was left — absolutely no effort was made to ensure I was actually informed. As a result, we wasted our time on a weekend (including my partner’s birthday) for nothing. The lack of professionalism and communication is truly unacceptable. If you value your time and expect even basic courtesy, I’d recommend looking elsewhere.
"George was fantastic! He quickly sorted out my issues, and his prompt service was much appreciated. Thanks, George, for your help – it's greatly appreciated!"
Our current flat has unfortunately had a number of issues since the day we moved in, and at times, we’ve felt quite disheartened about any of them being solved. That’s when Ola Pinnick reached out and said she’d been put on our case. We didn’t know it then but it was an absolute blessing in this whole process. Ola has always been responsive, proactive and most of all set on helping us solve our issues. Thanks to her, things got done and our living conditions have improved. We hope that as many tenants as possible will be lucky enough to have Ola help them.
I am writing about the Goodge Street branch of Dexters. First time I came into the flat, Dexters said that it has been “professionally cleaned” but when I walked in, there was dust all over the floor and the previous tenant’s used bedding dumped in a heap across the bed. Dexter’s just responded “well it is not like it is uninhabitable”. When Dexter’s have a client for viewing they said to me that they will give me 24 hours notice but I received that a viewing has been confirmed only 4 hours before. When I said I can not make a time and date they asked if they could use the management keys to enter because the client was leaving the country in 2 days. They then rescheduled for 4 days later (when the client would have already left?!) and then on the day they cancelled the viewing. Specifically, this was from the Goodge Street branch. I told them not to come into my flat without me being there, they used the management keys and entered. They left the light on as well. I called them about this but they said that it never happened. The flat is nice but the client treatment is absolutely awful.
I had a really great experience with Ted. He was very quick to resolve our issue and also timely with feedback. It’s safe to say that my expectations were definitely exceeded. I was really impressed by his commitment, professionalism and customer service.
Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
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