Malachi
Malachi has been super supportive, with a positive attitude and great at sorting our issues, all much appreciated
Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
Dexters Estate Agents receives high praise from customers for their exceptional service and attentive staff, with many highlighting the professionalism of team members like Joshua Anthony, Bethan Pike, and Lottie. Reviewers appreciate the straightforward renting process and quick responses to queries, noting that the maintenance team is particularly responsive and effective in addressing issues.
However, some customers express frustration with the property management team, citing occasional delays in getting plans moving and a lack of proactive support from certain agents. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many recommending Dexters for their reliable service and commitment to tenant satisfaction. Overall, Dexters Estate Agents is viewed favorably by the majority of reviewers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 44 |
| Sep 24 | 4.0 | 31 |
| Oct 24 | 4.2 | 29 |
| Nov 24 | 4.0 | 24 |
| Dec 24 | 4.6 | 19 |
| Jan 25 | 3.9 | 25 |
| Feb 25 | 4.0 | 33 |
| Mar 25 | 4.7 | 91 |
| Apr 25 | 4.7 | 99 |
| May 25 | 4.7 | 61 |
| Jun 25 | 4.6 | 108 |
| Jul 25 | 4.6 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Renting out your home of over 14 years is never easy, logistically or emotionally”
“Very disappointed with the service from Dexter, particularly Olivier Babylone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +11% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 |
Bottom line: Dexters Estate Agents is #4 of 5 on overall rating in this group. On value, Pretty Little Home scores higher (4.7 vs 2.2).
1,000 reviews of Dexters Estate Agents. Filter by what matters to you.
Malachi has been super supportive, with a positive attitude and great at sorting our issues, all much appreciated
Leighton has been responsive to my request for help with an issue in the property. As a tenant in London you can often feel unsupported and concerned about raising any issues. It has been helpful to speak with a member of the team who has taken my concerns seriously and tried to find a solution.
Quick answers to the questions people ask most.
Dexters Estate Agents provides a range of property services including letting, property management, and sales. For detailed information about specific services, please visit our website or contact us directly.
You can reach out to a property manager by visiting our website and using the contact form or by calling our office directly. Our team is ready to assist you with any queries.
Our office hours may vary by location, so we recommend checking our website for the specific hours of your nearest branch or contacting us for more details.
The rental process typically involves viewing properties, applying online, and signing a tenancy agreement. For a step-by-step guide, please refer to our website or get in touch with our team.
Maintenance requests can be submitted through our online portal or directly to your property manager. Our team is dedicated to responding to issues promptly, so please reach out for more assistance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I want to thank Zhora Barreira, director of the Dexters estate agency at the Shoreditch office. She helped me through the deposit dispute with a tenant, and we won this case!! We believed the tenant left without the correct notice, which breached the signed agreement, and we faced too many headaches with a problematic tenant. Zhora is very helpful and excellent in providing service and communicating with all parties. I'm very grateful for her advice and all the various matters regarding letting, and without a doubt, their team is a 5-star. Thank you again! Jj
This is a review for Monika Piszczyk, not Dexters as a company. Monika has been managing our property for 2 years now and she is the most friendly, timely and approachable property agent I have met. She is prompt with repairs, flexible and will always follow any job until it is completed. I couldn't recommend her more. She is an asset to Dexters.
During some ongoing works at our rental property our property manager Sacha (Lewisham) was responsive, supportive, and professional. She kept us regularly updated and was always quick to respond to queries; she was also incredibly helpful in liaising with our landlord. While the works took far longer to be completed than anticipated - for reasons relating to insurance - they were eventually completed to a good standard and Sacha was an excellent point of contact throughout.
Keiandra Kelly, Property Manager for Dexter’s is an amazing example of a property manager. I had have several issues with my property, and she went above and beyond trying to get it resolved (and not typical letting agents bluff!) I had decided later to move out of my apartment and she was nothing but helpful and attentive. Great asset to dexters
Donna, Jacob and Hannah (in the Teddington office) sold our maisonette earlier this year, and my wife and I honestly couldn’t have been happier with the service. After the initial valuation, we had 2 viewings before our property even went on the market (or Rightmove) with more scheduled for the following week. Both buyers who viewed week 1 made asking-price offers, and we ended up selling for over-asking within a week of being on the market. I’ll admit to being sceptical of the “we have buyers ready and waiting for a flat like yours” line, but it appears they were spot-on. The team were also instrumental in helping us secure our onward purchase (and through a rather difficult negotiation) providing a comprehensive service. All three of the agents named above went out of their way to help us, and I have no hesitation in recommending them to others in the future. The Dexters team in Teddington are absolutely first class. Easy 5 stars.
Been working with Dexters Lewisham for a couple of months now and they were very helpful in finding a tenant and very attentive when there was an issue. Ashley have been very helpful since the beginning. He and Joseph helped us by finding good tenants. Ryan and Manuela from property management were also very supportive, helping me with the booking of appointments but also sending monthly reminders whenever the tenants pay the rent so I can keep track. I thank the whole Lewisham Dexters team.
I had a great experience working with Maxim Gulat truly professional, efficient and detail -oriented. Their work exceeded expectations and made the process smooth from start finish. Dexter clearly values quality and customer service and I look forward to working with them again in the future. Highly recommended.
Petros my property manager is always very responsive and friendly. Great with updates and arranging works to be done. Petros is trying to explain to me to the last detail, what is going on and what is going to happen. I can only recommend his services.
Manuela was incredibly patient and supportive during our stressful move-out process. She answered all our questions with kindness and clarity, and her communication was excellent throughout. She’s a real asset to Dexter and made a tough time much easier. Thank you, Manuela!
Great management from whole Surbiton team throughout the tenancy, but Bally Kalsi (in the property management team) was particularly fantastic during a very difficult time more recently! The problem was a leak into the flat due to negligence on behalf of another estate agent service. Bally was consistently professional, responsive and compassionate throughout the entire situation, which was incredibly stressful due to various factors, including hostile, belated communication from the other agency. Bally worked hard to help me negotiate the situation, often taking on the load of correspondence with the agency and other key parties, which I was very grateful for given the circumstances (including complications with my own health). I am much appreciative of her help and thought the service she offered was outstanding.
I’ve had a great experience with Petros as my property manager. He’s always professional, responsive, and genuinely cares about making sure everything runs smoothly. Any issues were dealt with quickly and efficiently, and communication has been excellent throughout.
Been in the apartment since Sept last year I won’t lie there where some issues that got me angry I.e Mould, the house heaters , where to mount my bike to name but a few but am happy to say that from the moment I got in touch with Poppy he really made sure that all the issues are sorted out, he is prompt in answering emails and following up. Latest was the fridge issue I had to send him mail to thank him for the effort. I thought I should put my appreciation here.
Malachi Murray consistently goes above and beyond to be helpful and dependable. His dedication to providing excellent customer service truly stands out. I confidently give him 5 stars for his outstanding support!
Nabil always goes on and beyond his tasks and never met such a professional and kind agent like him until now. I think I am very lucky to have him as point of contact!
Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
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