Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
Dexters Estate Agents receives high praise from customers for their exceptional service and attentive staff, with many highlighting the professionalism of team members like Joshua Anthony, Bethan Pike, and Lottie. Reviewers appreciate the straightforward renting process and quick responses to queries, noting that the maintenance team is particularly responsive and effective in addressing issues.
However, some customers express frustration with the property management team, citing occasional delays in getting plans moving and a lack of proactive support from certain agents. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many recommending Dexters for their reliable service and commitment to tenant satisfaction. Overall, Dexters Estate Agents is viewed favorably by the majority of reviewers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 44 |
| Sep 24 | 4.0 | 31 |
| Oct 24 | 4.2 | 29 |
| Nov 24 | 4.0 | 24 |
| Dec 24 | 4.6 | 19 |
| Jan 25 | 3.9 | 25 |
| Feb 25 | 4.0 | 33 |
| Mar 25 | 4.7 | 91 |
| Apr 25 | 4.7 | 99 |
| May 25 | 4.7 | 61 |
| Jun 25 | 4.6 | 108 |
| Jul 25 | 4.6 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Renting out your home of over 14 years is never easy, logistically or emotionally”
“Very disappointed with the service from Dexter, particularly Olivier Babylone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +11% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 |
Bottom line: Dexters Estate Agents is #4 of 5 on overall rating in this group. On value, Pretty Little Home scores higher (4.7 vs 2.2).
1,000 reviews of Dexters Estate Agents. Filter by what matters to you.
The team at Dexters, led by the fantastic Tom Hume, are superb and highly recommended. Professional, knowledgeable, courteous and extremely helpful and responsive. Been renting out my apartment through them for over 5 years now and the service has been exemplary.
Sacha in Property Management has been an absolute star! Super on it and has helped us massively resolving maintenance issues. Cannot speak more highly of her! Got our back 100% and never failed to keep us in the loop! Thanks Sacha! :)
I cannot speak too highly of Tenasia and Sheikh of property management. Together, they have made a difficult situation between tenancies go as smoothly as could ever be hoped for. They have guided me through the best course of action throughout and liaised with my new tenants to ensure they are happy. Fast to respond and just a fantastic level of service, thank you both so much!
Quick answers to the questions people ask most.
Dexters Estate Agents provides a range of property services including letting, property management, and sales. For detailed information about specific services, please visit our website or contact us directly.
You can reach out to a property manager by visiting our website and using the contact form or by calling our office directly. Our team is ready to assist you with any queries.
Our office hours may vary by location, so we recommend checking our website for the specific hours of your nearest branch or contacting us for more details.
The rental process typically involves viewing properties, applying online, and signing a tenancy agreement. For a step-by-step guide, please refer to our website or get in touch with our team.
Maintenance requests can be submitted through our online portal or directly to your property manager. Our team is dedicated to responding to issues promptly, so please reach out for more assistance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Anna from property management is amazing. She always has my back, takes the stress out of situations and is very timely and thorough in her responses. 5 stars ⭐️⭐️⭐️⭐️⭐️
We recently experienced an issue with an RCD constantly tripping. Chloe Parker at Dexters Maintenance team quickly arranged an electrician who attended the property within a few hours and resolved the problem.
I have greatly appreciated the way that Ledj (Segarajasingham) has handled an ongoing matter with my property, particularly her persistence and patience in moving through it in an utterly professional way. Honestly, the issue and outcomes are not what I wanted, but this has nothing to do with her directly; it is only the circumstances she could not influence. She is a credit to Dexter's, and I am thankful for her support.
I am sending this message to highlight an individual that we work with at Dexter's (Central Team) (LEDJ) Working as a maintenance company, it's incredibly important to have a property manager who is not only responsive but also proactive, organised, and supportive—and that's exactly what we have. The property manager from our central team consistently goes above and beyond to ensure that jobs are communicated clearly, scheduled efficiently, and followed through with professionalism. Their attention to detail and commitment to smooth operations make our job much easier. They understand the challenges we face on the ground and are always willing to collaborate to find the best solution—not just the quickest one. Truly a pleasure to work with—an absolute asset to the team! Thank you Ledj! Alex Mroue
Thank you for Sabiya and Dexter Team to arrange the replacement of the microwave oven, greatest help and services
James Brignell in the property maintenance team was very helpful and responsive to a boiler issue we had and helped get it resolved over a weekend. Thanks for your help
Anna Harrison has been great in regards to liaising with our landlord and managing situations which have caused frustration however she has shown empathy throughout and a professional approach to reach a resolution. She has been a pleasure to work with .
A truely awful company. They manage the flat above ours in a block in Queens Park west london. The flat has been leaking for months, we paid £'000's to track the leak, shared the report and video with Dexters. Dexters refused to use the leak detection company as they were too expensive for the Landlord. They then engaged another plumber who could not source the leak. Months on and the issue is still unresolved and the 'director of property management' refuses to return a call.
Ted has been very helpful with trying to arrange help for my dishwasher. He made sure I have the right information and have quickly arranged alternative when the first option didn’t work. Response time is very quick, really appreciate it! Thank you.
Thank You I would like to say a heartfelt "Thank You" to the staff of Dexters, but especially to Sherina Downes in Property Management West 1. Sherina has constantly kept me informed and provided feed-back on her dealings with the Tenant on my behalf. I have recently been widowed and her words of condolences, kindness and sensitivity are memorable. Thank you again Cynthia Ramsay
Sherina Downes looked after all my flats. She did a good job always visiting flats and looking after the tenants. Mrs MN Ahmad
I have been a tenant in a property managed by Dexters for about 1 year now. The property is well-kept, and Dexters is quick to respond to requests for replacing outdated appliances and fixing wear-and-tear. Our main contact in Property Management is Joanne Witter, and she has been a joy to work with!
Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
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