Really bad
Really bad , only looking after their reputation and money grabbing
Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
Dexters Estate Agents receives high praise from customers for their exceptional service and attentive staff, with many highlighting the professionalism of team members like Joshua Anthony, Bethan Pike, and Lottie. Reviewers appreciate the straightforward renting process and quick responses to queries, noting that the maintenance team is particularly responsive and effective in addressing issues.
However, some customers express frustration with the property management team, citing occasional delays in getting plans moving and a lack of proactive support from certain agents. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many recommending Dexters for their reliable service and commitment to tenant satisfaction. Overall, Dexters Estate Agents is viewed favorably by the majority of reviewers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 44 |
| Sep 24 | 4.0 | 31 |
| Oct 24 | 4.2 | 29 |
| Nov 24 | 4.0 | 24 |
| Dec 24 | 4.6 | 19 |
| Jan 25 | 3.9 | 25 |
| Feb 25 | 4.0 | 33 |
| Mar 25 | 4.7 | 91 |
| Apr 25 | 4.7 | 99 |
| May 25 | 4.7 | 61 |
| Jun 25 | 4.6 | 108 |
| Jul 25 | 4.6 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Renting out your home of over 14 years is never easy, logistically or emotionally”
“Very disappointed with the service from Dexter, particularly Olivier Babylone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +11% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 |
Bottom line: Dexters Estate Agents is #4 of 5 on overall rating in this group. On value, Pretty Little Home scores higher (4.7 vs 2.2).
1,000 reviews of Dexters Estate Agents. Filter by what matters to you.
Really bad , only looking after their reputation and money grabbing
Good service managing flats. Sorts things efficiently. Petros has been keen and helpful
I wanted to thank Tara Duncan for handling our property faults so quickly and efficiently. She was able to fix something for us within the same day, and was so friendly on the phone, even calling the next day to check if it was fixed!
Quick answers to the questions people ask most.
Dexters Estate Agents provides a range of property services including letting, property management, and sales. For detailed information about specific services, please visit our website or contact us directly.
You can reach out to a property manager by visiting our website and using the contact form or by calling our office directly. Our team is ready to assist you with any queries.
Our office hours may vary by location, so we recommend checking our website for the specific hours of your nearest branch or contacting us for more details.
The rental process typically involves viewing properties, applying online, and signing a tenancy agreement. For a step-by-step guide, please refer to our website or get in touch with our team.
Maintenance requests can be submitted through our online portal or directly to your property manager. Our team is dedicated to responding to issues promptly, so please reach out for more assistance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Excellent team including Jessica, Oli & Layo who know the business. Look after tenant. Fast in communication, friendly as well as professionals. I have completed 4 years and always found them brilliant in services. Highly recommended
Amazing support from the property manager Leighton, who promptly supported us with an issue in the apartment where the bathroom laminate flooring was lifting and warping. He intervened immediately, got in touch with the landlord and in less than a week managed to confirm the intervention of a handyman to repair the flooring. We are grateful for the support and the immediate intervention to solve the issue.
Connie provided an excellent service and was extraordinarily helpful and efficient.
Irresponsible company, no answering phone calls or returning the email.Over one year i rent through Dexters nightmare never end, and promised work never done.Rubbish service.
I have been a tenant under Dexters for 5 years now, and have had nothing but positive experiences both with communication aspects and being extremely helpful dealing with any queries. I would like to give a massive, big thank you to the property management team for being understanding and always being prompt dealing with any maintenence issues we are having in our rental property. Isabelle Sketchley Holmes, Ella Maynard and Rhian Harrigan-Evans in particular have been absolute godsends with past issues and deserve every bit of praise they recieve!
We wanted to take a moment to express our sincere appreciation for Rachael kasule and the excellent support she has provided since taking over as our property manager. She has been, by far, the most responsive and effective manager we've worked with in Dexter. From the outset, she has handled our concerns with professionalism and care
The engineer is so nice, very patient and experienced.
I let my flat through Dexters and can only commend them on the service both myself and my tenant receive . Monika is an excellent representative supporting me . She responds immediately to any situations that arise and deals with them both effectively and efficiently. Plus she is a very pleasant person and nothing is too much trouble. Thank you Dexters .
We wanted to thank Chelsea Odunlami (Canary Wharf team) for her outstanding assistance in managing our property in Dollar Bay over the last few months. We always receive prompt responses to our queries and she has efficiently and effectively dealt with the issues that have cropped up. She is a great listener and her friendliness and professionalism are hugely appreciated.
Rhian has been great in managing our rental property and I recommend her highly.
Sacha Marinus is absolutely amazing. We feel so lucky to have had her helping us with our flat over the last few months. In negotiations with other parties she is clear, focused, polite and very well informed. She makes sure she keeps us in the loop, is proactive and responds quickly to all our queries. What more could we want?
Rebeka and Matthew of the Muswell Hill office have been invaluable in helping me let my flat. In their respective areas of property management and letting, they were both consistently professional. They listened to my observations, dealt with difficulties, took my thoughts on board, and came up with solutions. I am very happy with the letting that they made possible.
This review is purely for Nora Ali in the management team - Nora oversees the management of a large portfolio of properties for a client of mine and is always super responsive to issues - today 30 mins before the office closes for a 4 day bank holiday she has provided a solution for an emergency ( flooding into a neighbouring flat) that needs dealing with TODAY. She made numerous calls came up with a plan for this evening for contractors to attend and assess the situation Excellent 5 stars
Ellis was amazing and quick at dealing with our maintenance issues with the property, she got a contractor out on the same day. I was so happy with her service! Thank you!
I've been really impressed with Malachi in the Property Services team, who has been my main point of contact for repairs, maintenance work and visits. I always receive prompt responses to my questions and plenty of notice for anything I need to be aware of (maintenance, visits, etc). Throughout my tenancy so far he has always been friendly and professional and I can't thank him enough.
1 week update since I moved in. Aleina M. (property manager) helped me in a timely manner to solve some issues that were caused to the property by external parties. Great service so far!
Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
This profile hasn't been claimed by the business owner.