Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
Dexters Estate Agents receives high praise from customers for their exceptional service and attentive staff, with many highlighting the professionalism of team members like Joshua Anthony, Bethan Pike, and Lottie. Reviewers appreciate the straightforward renting process and quick responses to queries, noting that the maintenance team is particularly responsive and effective in addressing issues.
However, some customers express frustration with the property management team, citing occasional delays in getting plans moving and a lack of proactive support from certain agents. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many recommending Dexters for their reliable service and commitment to tenant satisfaction. Overall, Dexters Estate Agents is viewed favorably by the majority of reviewers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 44 |
| Sep 24 | 4.0 | 31 |
| Oct 24 | 4.2 | 29 |
| Nov 24 | 4.0 | 24 |
| Dec 24 | 4.6 | 19 |
| Jan 25 | 3.9 | 25 |
| Feb 25 | 4.0 | 33 |
| Mar 25 | 4.7 | 91 |
| Apr 25 | 4.7 | 99 |
| May 25 | 4.7 | 61 |
| Jun 25 | 4.6 | 108 |
| Jul 25 | 4.6 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Renting out your home of over 14 years is never easy, logistically or emotionally”
“Very disappointed with the service from Dexter, particularly Olivier Babylone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +11% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 |
Bottom line: Dexters Estate Agents is #4 of 5 on overall rating in this group. On value, Pretty Little Home scores higher (4.7 vs 2.2).
1,000 reviews of Dexters Estate Agents. Filter by what matters to you.
I had the best experience with Siobhan Jackson (Maintenance Specialist). He was super helpful with an issue I was having with my washing machine. I would recommend contacting him for any issues you may have!
Monika and Dominic in the property management are very helpful and efficient . Great service
Charlie and the team have consistently been responsive and supportive, especially with me living overseas. Their professionalism and dedication have made me feel confident in their services. After nearly 16 years, I've never once considered switching agents!
Quick answers to the questions people ask most.
Dexters Estate Agents provides a range of property services including letting, property management, and sales. For detailed information about specific services, please visit our website or contact us directly.
You can reach out to a property manager by visiting our website and using the contact form or by calling our office directly. Our team is ready to assist you with any queries.
Our office hours may vary by location, so we recommend checking our website for the specific hours of your nearest branch or contacting us for more details.
The rental process typically involves viewing properties, applying online, and signing a tenancy agreement. For a step-by-step guide, please refer to our website or get in touch with our team.
Maintenance requests can be submitted through our online portal or directly to your property manager. Our team is dedicated to responding to issues promptly, so please reach out for more assistance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Malachi is newly in charge of my flat's management, He is a real super star, very attentive, and quick to resolve issues. He exceeds my expectations with swift resolutions to any issues or concerns. He comes across as very professional, warm and easy to chat with on the phone. A real good asset to the team. K
Georgie was absolutely amazing! We got maintenance help just two hours after calling him, and he even checked in with us after the work was done. Thanks a bunch, George! You’re the best!
Dexters provided us with very efficient and attentive service in finding new tenants. Dominic Glover, our property manager in particular, was meticulous in attending to every details such as property inspection, cleaning and repairs, to make sure that our new tenants can move in with great peace of mind.
Petros Giorganios has been the property manager of the flat I rented for the last 2 years. Overall I found his communication to be good, often responding to my emails, both via email and call relatively quickly. On a few occasions he proactively contacted me whenever there was reason to. I wish he was the property manager of our current flat.
Only had a positive experience from dexters so far! I rent my property directly for them, and they are always on hand (shoutout to Petros who is particularly friendly and amazing!) whenever I have issues or questions. They were pretty transparent and communicative during the tenancy application process and continue to be so throughout my tenancy. Thanks team!
Neil Plit looked after us as our manager for nine months, and during that time he was always quick to sort out any issues we had with the house we were renting. It was a real comfort knowing he was there to support us.
Rebeka Cercizi has been managing my flat and has been absolutely amazing. She is incredibly prompt, communicates efficiently, and consistently demonstrates excellent problem-solving skills. Whenever an issue arises, she handles it swiftly and effectively, providing great support and peace of mind.
Moved in 2023, Moved out 2025. I am deeply grateful to Dexter for their service and dedication to both tenants and landlords. Their professionalism and kindness made my experience truly pleasant. Highly recommended!
I’ve had a great experience working with Petros, the maintenance letting agent for the apartment I recently rented. From the start, he’s been very helpful and communicative, keeping me updated on everything that needed attention. Whenever I raised any issues, Petros responded quickly and took steps to address them efficiently. Although we’re still working through a few remaining items, I have full confidence in his commitment to getting everything sorted in a timely manner. His professionalism and responsiveness have really made a difference. Ola.
Dexters Clapham South Longish review, but avoid renting through Dexters like the plague, they're an absolute cancer of a company filled with lying, thieving crooks. If you do have the misfortune of renting with them, you'll find they ignore emails, delay essential repairs, and treat tenants as an afterthought. The only care is money. You'll find they never want to keep a paper trail of anything, their preferred communication is via phone call so that they can lie with no evidence after the fact. Before moving in, we received a list of promised repairs and work which were never completed - including one which they're now trying to use as a reason to deduct from our deposit. In the build up to move-in day, they ignored repeated emails simply asking where and when to collect keys. Throughout our tenancy, the only way to get a response with any urgency was to copy in the landlord directly. Even then, essential issues like a hole in the roof (during winter) or a broken washing machine dragged on for over a month despite constant chasing. Pigeons nested underneath our decking, prior to us even moving in, and this issue went unsolved for 6+ months and took us as well as our neighbours contacting dexters repeatedly to solve the issue. They never provided keys to access the bins or postbox and just shrugged this issue off as not their problem. They insisted on invasive work inside the property a bit after a year we moved, which left the flat filthy and coated in dust. Our complaints were brushed off with a casual "oh yeah that's not good" when a staff member came to check on the work - no effort to rectify it. Responses to any issue took days, sometimes over a week. If you're expecting basic competence or even the most minimal duty of care, you'll be disappointed. When it came time to leave and new unsuspecting people were viewing the property, on more than one occasion they arrived with no warning. After moving out, the experience somehow managed to get worse. Despite hiring a professional end-of-tenancy cleaning service, they now claim it wasn’t up to standard—refuse to say what the issue is, won’t let our cleaners return to fix it, and instead want to charge us £250 for their own preferred company - no doubt so they can receive a financial kickback from said company.
Just wanted to say what a great experience I had recently when having a repair done to the property via Tara Duncan. She responded immediately to my query and had the contractor fix the problem immediately. Really impressed.
Dexters have managed my apartment for the past 5 years. I've always had great service from them and been very happy. Particular thanks to Caroline at Chelsea Harbour office and Felix at Tenancy management who've been great! Always very efficient, courteous and great communication!
I have three properties which are managed by Elliot Austin and his team. I have been with Dexters for many years and always found them to be most helpful from arranging repairs to chasing rents in arrears taking the stress from me. Very efficient and would never hesitate in recommending them for anyone wanting to let property. Very professional.
Excellent service from Lauren Bentley to help me obtain multiple quotes and schedule the maintenance on my property.
Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
This profile hasn't been claimed by the business owner.
