Very quick response
Very quick response. I was lock out and Im able to get the help I needed.Special thanks to Sherina Downes and the whole team.cheers!
Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
Dexters Estate Agents receives high praise from customers for their exceptional service and attentive staff, with many highlighting the professionalism of team members like Joshua Anthony, Bethan Pike, and Lottie. Reviewers appreciate the straightforward renting process and quick responses to queries, noting that the maintenance team is particularly responsive and effective in addressing issues.
However, some customers express frustration with the property management team, citing occasional delays in getting plans moving and a lack of proactive support from certain agents. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many recommending Dexters for their reliable service and commitment to tenant satisfaction. Overall, Dexters Estate Agents is viewed favorably by the majority of reviewers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 44 |
| Sep 24 | 4.0 | 31 |
| Oct 24 | 4.2 | 29 |
| Nov 24 | 4.0 | 24 |
| Dec 24 | 4.6 | 19 |
| Jan 25 | 3.9 | 25 |
| Feb 25 | 4.0 | 33 |
| Mar 25 | 4.7 | 91 |
| Apr 25 | 4.7 | 99 |
| May 25 | 4.7 | 61 |
| Jun 25 | 4.6 | 108 |
| Jul 25 | 4.6 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Renting out your home of over 14 years is never easy, logistically or emotionally”
“Very disappointed with the service from Dexter, particularly Olivier Babylone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +11% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 |
Bottom line: Dexters Estate Agents is #4 of 5 on overall rating in this group. On value, Pretty Little Home scores higher (4.7 vs 2.2).
1,000 reviews of Dexters Estate Agents. Filter by what matters to you.
Very quick response. I was lock out and Im able to get the help I needed.Special thanks to Sherina Downes and the whole team.cheers!
I recently moved in and discovered that my fridge wasn’t working. I called Petros Giorganios, my property manager, and he was incredibly responsive and helpful. He quickly reassured me that the issue would be resolved and took immediate action to get it sorted. It was such a relief to experience this level of support right after moving in. Petros made the whole process stress-free, and I truly appreciate his prompt assistance.
They were kind, professional and quick.
Quick answers to the questions people ask most.
Dexters Estate Agents provides a range of property services including letting, property management, and sales. For detailed information about specific services, please visit our website or contact us directly.
You can reach out to a property manager by visiting our website and using the contact form or by calling our office directly. Our team is ready to assist you with any queries.
Our office hours may vary by location, so we recommend checking our website for the specific hours of your nearest branch or contacting us for more details.
The rental process typically involves viewing properties, applying online, and signing a tenancy agreement. For a step-by-step guide, please refer to our website or get in touch with our team.
Maintenance requests can be submitted through our online portal or directly to your property manager. Our team is dedicated to responding to issues promptly, so please reach out for more assistance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Ella Maynard recently did a routine check on the place I rented and her service was exceptional. She’s very friendly and made the process a breeze.
George Blanchard was very quick to respond to my maintenance request, and also checked in after it was actioned to confirm everything was sorted. Fantastic level of care.
Had an issue with our washing machine and was instantly given advice on how to repair it which worked a treat and they even called to follow up when not hearing anything from us.
Dexters has been managing our 2 apartments for over 10 years and we find the staff consistently helpful, professional and capable. Grace Kehoe, who has recently been negotiating renewals with our tenants, has proved to be exemplary. We are very happy with the service provided.
Every thing is great and special thanks to Monika .
The Dexters of old were awful to deal with. I'm happy to say that over the past year of being with them again, they are a different business. Great customer service, and really prompt and friendly maintenance services. Keep it up guys.
Really pleased how my property is being managed in a professional way. No hassle or stress. Thanks to Petros and team. Charmaine
Ella has been helpful and proactive in addressing the issues in the flat I am renting. She kept me updated throughout the process and ensured that everything, from fixing spotlights to resolving a water meter leak and mould problem, was taken care of efficiently. I really appreciate her prompt communication and commitment to getting things sorted. Thank you, Ella!!
I recently called Dexters, Notting Hill, to report a fault with the dishwasher. I spoke with Georgie Tilby in the Property Maintenance Team, who got on the case straight away. I was contacted very soon afterwards by Andrews Appliances, their contractor, who offered me the option of scheduling an appointment time for their engineer to visit. Ian, their operative, popped round at my preferred time the following day, quickly assessed the issue, and just a couple of days later, yesterday, in fact, a brand-new dishwasher was installed. And Georgie @ Dexters updated me every step of the way. The service was impressive all around.
The maintenance team at Dexters are super efficient and helpful. They always tend to my needs and they are all very friendly and bubbly. I have no problems with them at all.
Petros is my property manager at Dexter's and he has been brilliant throughout my tenancy. He is very efficient and really listens to any questions or concerns you may have, finds solutions and always calls you back incredibly quickly! Excellent property management!
Dexters have been calling me continuously despite me telling them multiple times 1) that I have already selected anther agent and 2) to stop calling me. They've called me about once every 2 weeks for about 8 months, and it's getting to the point where I have no idea how to make them stop. The call comes from different numbers, so I managed to block one, but I'll get a call from another. It's incredibly irritating and a terrible experience.
I arranged a viewing with Dexters for 4 Prestons Road, London, E14 9EL on Thu 27/03 at 18:00. I arrived at the building on time. Before I arrived I rang the agent and confimed about who am I meeting with. They said its Holi and she will be at the site to assist. I went there and waited 30 mins but no one showed up. I called the agent 5 times and spoken to 4 differnet people and non of them could confirm if the agent has arrived as they themselves could not get hold of Holi. Eventually they asked me to leave confirming someone will contact me in the morning. Its been 5 days since then and nobody contacted. This agent is wasting people time and money. I was a potential buyer and annoyed me with lack of professionalism and turned me away. Landlord lost a potential sale and potential return too because in-between the market dropped significantly. I am writing this here to ensure the agent understands poeple time is precious which was wasted by the agent who takes it for granted.
Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
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