Joanne Witter and team have been taking…
Joanne Witter and team have been taking care of our multiple properties for years now and they always a phone call away to sort out any concerns.
Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
Dexters Estate Agents receives high praise from customers for their exceptional service and attentive staff, with many highlighting the professionalism of team members like Joshua Anthony, Bethan Pike, and Lottie. Reviewers appreciate the straightforward renting process and quick responses to queries, noting that the maintenance team is particularly responsive and effective in addressing issues.
However, some customers express frustration with the property management team, citing occasional delays in getting plans moving and a lack of proactive support from certain agents. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many recommending Dexters for their reliable service and commitment to tenant satisfaction. Overall, Dexters Estate Agents is viewed favorably by the majority of reviewers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 44 |
| Sep 24 | 4.0 | 31 |
| Oct 24 | 4.2 | 29 |
| Nov 24 | 4.0 | 24 |
| Dec 24 | 4.6 | 19 |
| Jan 25 | 3.9 | 25 |
| Feb 25 | 4.0 | 33 |
| Mar 25 | 4.7 | 91 |
| Apr 25 | 4.7 | 99 |
| May 25 | 4.7 | 61 |
| Jun 25 | 4.6 | 108 |
| Jul 25 | 4.6 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Renting out your home of over 14 years is never easy, logistically or emotionally”
“Very disappointed with the service from Dexter, particularly Olivier Babylone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +11% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 |
Bottom line: Dexters Estate Agents is #4 of 5 on overall rating in this group. On value, Pretty Little Home scores higher (4.7 vs 2.2).
1,000 reviews of Dexters Estate Agents. Filter by what matters to you.
Joanne Witter and team have been taking care of our multiple properties for years now and they always a phone call away to sort out any concerns.
Excellent service and very impressed with Malachi when visiting our flat for a recent inspection. Highly recommended!
Sherina is so helpful and polite,
Quick answers to the questions people ask most.
Dexters Estate Agents provides a range of property services including letting, property management, and sales. For detailed information about specific services, please visit our website or contact us directly.
You can reach out to a property manager by visiting our website and using the contact form or by calling our office directly. Our team is ready to assist you with any queries.
Our office hours may vary by location, so we recommend checking our website for the specific hours of your nearest branch or contacting us for more details.
The rental process typically involves viewing properties, applying online, and signing a tenancy agreement. For a step-by-step guide, please refer to our website or get in touch with our team.
Maintenance requests can be submitted through our online portal or directly to your property manager. Our team is dedicated to responding to issues promptly, so please reach out for more assistance.
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Having self managed for years, after issues with my last tenant I decided to give management to Dexters and was glad I did. Stacie White at Richmond is friendly, always keeps me in the loop re costs and important jobs that need doing which is so important to keep tenants happy especially when their tenancy starts as there are always things that need to be done. I would recommend landlords to consider this service as the agent is objective and sees the problems that really exist plus a good managing agent is in contact with reliable contractors.
Sabiya Virmani has been exceptional in her proactive follow-up and dedication to providing excellent service. Again I am very pleased with her professionalism and efficiency.
Prompt service for tenants and landlords alike, with efficient contractors on their books. Thank you to Joanne Witter and the rest of the team at Dexters Shepherds Bush
The team are always so responsive and have provided great communication when things are raised and owning actions needed.
We encountered some fault in our fridge, the new fridge well arrived yesterday, however I can’t thank our property manager Angie and maintenance team Richard enough for their help and quick response in getting the issues settled! Thank you Angie and Richard!
Ive requested for a change of mattress due to big dent on the mattress giving me back pain and uncomfortable sleep. This was raised on the 7th of March and being dealt with by the “property manager” at NWX residences. The mattress is more than 3 years old and was not changed when we moved in September 2024. Until now we are waiting. No further update from Remi despite follow up emails. Last update given was on 17th of March advising they are awaiting confirmation of delivery date for the company is aiming for a bulk delivery. Not sure when. No further advise given about the progress of this request. I am currently sleeping on the floor with a single mattress that i had from my previous flat. Despite advising that this is a health hazard, there is no promptness, sensitivity and update on this request. It is very ironic that you live in a lovely flat but you needed to sleep on the floor after a hard days work especially in the last part of winter!!! I am hoping that the senior management team will have a better response to this request.
Had a lovely experience renting with Dexters in London Bridge! Want to give a special shoutout to Priya L and Cameron W for being absolutely great at helping me out and addressing my queries in a very prompt and timely manner!
A telephone call from Tia Blackmore-Saunders is always a pleasant experience but she follows it up with prompt and effective action. Most recently, she organised a shower repair and ensured that it was fully covered by the maker's guarantee. Tia's performance confirms that I am right to remain a long-standing client of Dexters!
Georgie Tilby from the maintenance team was very helpful and accommodating. Thank you so much for the immediate response.
I am writing this review once again to express my deep gratitude to Monika, who is very attentive, knowledgeable in her work, extremely helpful to others and super friendly .She does everything so that not even the smallest problem remains unresolved. Many thanks, Monika.
We have recently found a property to rent through Dexters. We encountered some maintenance issues, however I can’t thank Ellis W enough for her help and quick response in getting these issues resolved swiftly for us! She is an asset to her team! Thank you Ellis!
Georgie Tilby in the Maintenance Team was great, had a leaking boiler in our flat and the issue was cared for and resolved within a matter of hours. Great maintenance team at Dexters as always.
Georgie Tilby was really helpful in arranging the fix of a blocked drain recently. They get a bad rap, but we have never had any issues using Dexters. Thanks Georgie.
Ted Turner of Dexters is the best agent we’ve ever had! They are very professional and friendly. When the house have problems, they can help to fix it immediately (believe me, not many agents can do that!), I really glad to choose Dexters! I appreciate their expertise and friendly manners!
We have been renting a property managed by Dexters and have been very happy with their service. The property management team has been professional and responsive, making our experience smooth and hassle-free. We would especially like to thank and appreciate Monika Piszczyk for her exceptional support. She has always addressed our concerns in a timely manner and has gone the extra mile whenever we encountered any issues. Her dedication and proactive approach have truly made a difference. Overall, we are very satisfied with the services provided by Dexters’ property management team and highly recommend them.
Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
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