Enphase Energy is a global energy management technology company that specializes in providing solar generation and energy storage solutions for both residential and commercial customers. The company manufactures advanced solar microinverters, energy storage systems, and web-based monitoring tools that enable users to harness solar power effectively. Enphase's products, including the IQ8 Series microinverters and IQ Battery systems, are designed to optimize energy usage, promote energy independence, and enhance overall energy efficiency. Targeting homeowners, installers, and commercial enterprises, Enphase Energy offers a comprehensive suite of innovative solutions that support solar power generation and storage. The company's focus on advanced technology and user-friendly products allows customers to make, use, save, and sell their own power, contributing to a sustainable energy future. With manufacturing facilities in the United States, Enphase Energy is committed to delivering high-quality, reliable energy solutions to meet the growing demand for renewable energy technologies.
Enphase Energy receives a mixed response from customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the quality of the Enphase systems, particularly the microinverters and software management, highlighting effective support when issues arise.
Positive feedback often mentions the knowledgeable staff and prompt assistance, with some users expressing satisfaction with the overall performance of their solar products. However, a substantial number of complaints focus on poor customer service and frustrating contractual issues, including difficulties with system ownership transfers and inadequate maintenance support. Customers report feeling let down by the company's responsiveness, especially when dealing with system failures or warranty claims.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 228 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.4 | 7 |
| Sep 24 | 2.8 | 4 |
| Oct 24 | 1.3 | 6 |
| Nov 24 | 2.2 | 5 |
| Dec 24 | 2.3 | 3 |
| Jan 25 | 1.2 | 5 |
| Feb 25 | 3.3 | 7 |
| Mar 25 | 4.1 | 37 |
| Apr 25 | 3.4 | 14 |
| May 25 | 2.9 | 18 |
| Jun 25 | 3.8 | 26 |
| Jul 25 | 3.2 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 228 most recent reviews.
“Na een nieuw modem weigerde de gateway verbinding te maken met de app”
“Terrible company with even worse customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Solar Energy.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.8 out of 5 (poor) | 100 out of 100 | 3.1 out of 5 (fair) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | +103% | 228 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 3.5 out of 5 (good) | +7% | 650 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 19 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 17 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 |
Bottom line: Enphase Energy is #5 of 5 on overall rating in this group. On website & app, Smart Energy scores higher (4.6 vs 2.5).
228 reviews of Enphase Energy. Filter by what matters to you.
The Enlighten app has never worked properly since my installation 4 months ago. Live status rarely works and energy data a couple of times a day. I've had many interactions with Enphase support who acknowledge an intermittent issue but nothing has been resolved and now they have disappeared. One email from them suggested damage could be caused due to lack of back end connectivity, which I don't know the status of. Poor.
Pb récurrents de charge batterie, mais avec un peu de patience le problème a été résolu. Bonne volonté de la part des interlocuteurs sollicités
J' ai eu un très bonne assistance avec la validation de notre système solares. Beacoup de patience, très professionele.
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Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 54% are 1–2★.
Bonjour à toutes et à tous Lorsque je me suis décidé à franchir le pas pour installer des panneaux solaires j’ai étudié les nombreuses propositions qui étaient sur le marché Il m’est rapidement apparu que pour mon cas il fallait opter pour une autoconsommation totale, en effet j’ai une consommation minimale de 3kw avec des pics à 6kw Passer par un installateur pour leur faire profiter des aides très peu pour moi J’opte pour faire l’installation moi même et choisi du bon matériel Sunlogic pour les panneaux et ENPHASE pour les micro-onduleurs et protection ainsi que pour la passerelle de contrôle Les instructions de montage sont claires et si besoin le support client est efficace et très réactif et de surcroît d’une gentillesse remarquable… J’ai débuté par un ensemble de 4 panneaux DUALSUN de 500w avec des onduleurs IQ8HC et une passerelle ENVOY La première année m’a permis de suivre la production compte tenu de l’exposition Est-Sud-Est des panneaux . Les courbes montrent clairement l’évolution de la production (belle courbe par temps ensoleillé) La mesure de la production et celle de la consommation via les tores installés sortie des panneaux et entrée principale du compteur permet de voir comment améliorer l’installation, et j’ai poursuivi Deuxième année installation de deux panneaux orientés Est-Est-Sud ( deux DUALSUN 500w avec ENPHASE IQ8HC) . Ces panneaux produisent plus tôt en matinée ( à partir de 8h ) alors que les premiers produisent de 10h jusqu’à 18h Et enfin la troisième année ajout d’un panneau identiques au précédents mais oriente plei Ouest pour compléter les production le soir jusqu’à 21h à partir du printemps En résumé avec 7 panneaux de 500w je lisse ma production la journée sans réinjecter d’électricité vers le fournisseur et en réduisant ma consommation moyenne de 30% à l’année ( jusqu’à 60% en été) Lors de ces trois phases j’ai été accompagné par le support technique ce qui m’a permis un gain de temps très appréciable. Détails techniques, assistance dans la programmation et l’utilisation des application ENVOY Je suis très satisfait de mon choix avec ENPHASE tant pour là qualité des équipements que des possibilités de suivi avec l’application.
Suite à une panne sur ma passerelle de communication Envoy, le technicien a été super compétant et le dépannage a été réglé en quelques minutes Bravo à ce technicien.
Ik moest naar een nieuw energiecontract, maar dan kun je (bijna) niet meer om teruglever kosten heen. Zonnepanelen uitzetten is ook weer zo iets. Maar in je rapportage zie je wt je verbruikt en wat je terugleverd. Toch maar contact opnemen. En ja hoor, je wekt niet meer op dan je verbruikt. Maaoie service!
Installation de 3,2 kw en service depuis 2 ans Très bonne fiabilité Installé récemment 800w en plug and play qui sont venus perturber les mesures de mon installation Sollicité le SAV: excellente réactivité et un service client au TOP Je ne regrette pas ce choix de matériel
Ils sont super patient et a l écoute 👌
This is a nightmare. It took a month to get this system working after initial install. During that month i racked up over $8000 in hidden charges to get this system working. Then the electrician disappeared and left me with only half my house connected to the solar in the first place. I've been getting by with extension cords until about 2 months after install i go out and find moubting bolts for the panels on the ground. I call the installer i overpaid to fix it since its only been 2 freaking months. Then the guy bills me $200 but says im getting a $175 discount because of the vanishing electician. So i got billed $400 for him to fix something he installed that fell apart in 2 months. While i was still seething about that and deciding whether i should block that charge through my credit card the whole system started blinking off about 15 times a day. 15 times a day my 3d printer fails, my wifi disconnects, and i lose whatever file is open on my computer. 15 times a day. Im more than angry at this point. $48000 nightmare.
After seeing the specifications of their solar system on the danish Enphase web site I decided to buy the products late 2024. But just after installation it became clear that Enphase does not deliver anything near what they promises on their web site. Acoording to the specifications on the web site, the system should provide features to store and sell energy on demand, provide user selectable usage of batteries and provide backup in case of grid down. None of above are possible. Enphase basically do not deliver anything of what they promises on their web site. The system do produce power and yes it do store energy in the batteries but its uncontrollable by the customer(me) and worse you can’t switch it off unless physically on the main switch board. The system should be fully manageable by the App.. But that not correct, the App is for show off and contains no means to manage any part of the system. The options to manage the system by other means are like HomeAssistant are not embraced by Enphase and it seems as they are not interested in users using anything but the App. Up to now my installer and I have tried for the last 6 months to get Enphase to deliver what they promises and to at least provide correct information about the installation in the App, that have not happened and in Denmark the conclusion must be that Enphase can’t provide the products as promised and also Enphase can’t provide support to installers or customers.
Helpful staff who handled my queries with precision and speed. Ex customer service !
Subject: Warranty and Service Concerns with Enphase Equipment My first interaction with Enphase began in 2021 when I purchased my current home—an all-electric residence on 3 acres in Clovis, CA. It came with an 8 kW Enphase roof-mounted system, but with no Envoy, I couldn’t monitor production. The prior owner was still receiving high true-up bills, which made me assume the system was undersized for the home and my large family. On recommendation, I added a separate 17.6 kW Enphase ground-mounted system. While the installer left much to be desired, the Enphase equipment itself has performed well. In February 2025, I received a true-up of over $1,800. Still unable to monitor the roof system, I hired another installer, who suggested adding an Envoy. It quickly revealed 29 of 36 microinverters were showing production errors. He performed thorough diagnostics—including a new home run—and submitted a detailed report with a spreadsheet of failed units to Enphase on April 21, 2025. As of today, June 2, we’re still being bounced between representatives with no resolution. Meanwhile, I continue to pay high electric bills for a system that should be working—despite the fact these inverters are under warranty. I had intended to add storage to my system, but based on this experience, I will not be using Enphase equipment going forward. Date of experience: June 02, 2025 Edit Reply from Enphase Energy 15 hours ago We're so sorry your recent service experience didn't meet your expectations. At Enphase, we truly value our customers, and we're taking your feedback seriously to ensure we do better. We've opened case #18134076 for you. Please email us and our support team is ready and waiting to help you In reply: I spoke with Enphase customer support after being on hold for over 45 minutes—yes, a full 45 minutes. I eventually reached a representative who released the microinverters along with the cables. When I asked about lead time, I received a vague, generic response. Now, I find myself waiting once again—this time for Enphase to approve an RMA that had already been approved. It’s now June 5, and I’m still waiting. If Enphase truly values its customers, they should not be left on hold for excessive periods or forced to wait weeks to resolve a valid warranty claim. Enphase needs to start walking the walk—not just talking. Right now, it feels like all talk, while customers are left to absorb the financial burden. In my opinion, this stems from outsourcing support services to cut costs, all while jeopardizing long-term trust and tripping over future dollars just to save a few dimes today.
Very patient, considerate, friendly.
installation d'environ 2 ans et demie et à la date d'aujourd'hui impossible de les avoir au téléphone RECTIFICATIF ils m'ont rappelé et j'ai eu toutes les explications nécessaire ainsi que le remplacement de la pièce défectueuse donc se termine bien et merci à Enphase pour leurs explications
Service afdeling was zeer deskundig en heeft zelfs een aantal dagen mee gekeken naar een mogelijk defect wat had kunnen ontstaan door een stroomstoring. Niets gebeurd maar wel goed dat ze meedachten en meekeken, deze service kunnen veel bedrijven beter kopiëren
Enphase Energy is a global energy management technology company that specializes in providing solar generation and energy storage solutions for both residential and commercial customers. The company manufactures advanced solar microinverters, energy storage systems, and web-based monitoring tools that enable users to harness solar power effectively. Enphase's products, including the IQ8 Series microinverters and IQ Battery systems, are designed to optimize energy usage, promote energy independence, and enhance overall energy efficiency. Targeting homeowners, installers, and commercial enterprises, Enphase Energy offers a comprehensive suite of innovative solutions that support solar power generation and storage. The company's focus on advanced technology and user-friendly products allows customers to make, use, save, and sell their own power, contributing to a sustainable energy future. With manufacturing facilities in the United States, Enphase Energy is committed to delivering high-quality, reliable energy solutions to meet the growing demand for renewable energy technologies.
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