Etsy currently faces significant criticism from consumers, with a staggering 93% of reviews rating it 1 star. Many reviewers express frustration over the decline in product quality, noting that the platform is now filled with low-quality, imported items.
Customers report issues with seller reliability, including scams and poor product descriptions, leading to dissatisfaction with their purchases. Additionally, numerous complaints highlight problems with account management, such as unexpected suspensions and lack of support when issues arise. While a small number of users mention positive experiences with specific sellers and appreciate receiving Etsy credits, these positives are overshadowed by the overwhelming negative sentiment regarding the platform's overall service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.3 | 1,000 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.4 | 178 |
| May 25 | 1.4 | 240 |
| Jun 25 | 1.3 | 252 |
| Jul 25 | 1.2 | 278 |
| Aug 25 | 1.4 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I love them and think I received a better value from the Etsy vendors than buying from other websites”
“Etsy refused to pay my remaining balance after account suspension My Etsy seller account was permanently suspended”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.3 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.4 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | −16% | 298 |
Bottom line: Etsy is #5 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.1).
1,000 reviews of Etsy. Filter by what matters to you.
Selling on Etsy is like working with a mafia. Up to 50% in fees when ads are turned on- and you need them on or you get zero traffic. I just paid £22.51 for an item that I sold for £38. This is what happens in late stage capitalism, when shareholders demand growth and abhor stagnation. Grow grow grow, gouge everything you can. Scum
I had issues with Etsy before when I couldn't sell things for no reason whatsoever, but jfc... I can't even register now because I immediately get an error page: "Access Blocked: We detected unusual activity from your device or network. Reasons may include: - Rapid taps or clicks - JavaScript disabled or not working - Automated (bot) activity on your network (IP XXX.XXX.XXX.XXX) - Use of developer or inspection tools" Mind you, I have no VPN, no weird tools installed, and I am certainly not a bot. What a pathetic website. I have NEVER EVER had a good experience with them. And now this...
Etsy ces un site de voleur je me suis fait voler au début de la création de ma boutique 500 euro par des scameur, je pensais récupérer mon argent voler en fesant des ventes et malheureusement etsy à fermer ma boutique injustement sois disant que je ne respecter pas les fiches produits. Fuiyer ce site, vous aller que perdre votre argent, sur vinted je vend tout les produits que je veux sans restrictions et je génére des bénéfices contrairement à etsy.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Ich habe eine teure Kette bestellt, die nicht meiner Erwartung entsprach. Ich habe das Paket nach langem Verhandeln mit der Verkäuferin und mit Etsy an die Verkäuferin zurückgeschickt, diese hat es aber nicht von der Post abgeholt, so dass es an mich retourniert wurde und ich erneut für den Versand zahlen musste. Etsy hat meinen Fall geschlossen und mir nicht weiter geholfen.
It's a scam being a seller on etsy. With Etsy not having a customer service number to get customer service, it makes things very difficult. I closed my shop after 2 sales. I was charged for 2 shipping labels both times, could not get 1 of them refunded. Screw etsy and their inconvenient means of communication with vendors and sellers
from ChepskyDesign on Etsy Order #3738982929 I purchased a cushion cover on the 10th of July and as of cob today, the 25th of July, it still hasn't arrived. I was in contact with the seller ChepskyDesign who insisted that it would most definitiely arrive by the 21st or 22nd, but no. According to Etsy own tracking, the parcel is still in the USA (I'm in Sydney, Australia). I paid $22 for express delivery. I posted a negative review (as detailed here) on Etsy and ChepskyDesign had Etsy remove it - no doubt Etsy doesn't want ANY negative reviews. So I thought it important to let others know of potential problems with this seller and this website. After complaining to Etsy I was given a full refund. Who knows where the parcel is now. Beware. thanks, Mark
Die Ware, eine Wanduhr mit Tiermotiv kam an, gut verpackt, aber die sehr dünnen Zeiger waren total verbogen. Ich musste sie begradigen , was natürlich das Material unansehnlich machte.Sie läuft ein paar Stunden, dann bleibt sie stehen. Verkäufer 2x angeschrieben, keine Reaktion Ich schickte auch eine E Mail, kam zurück, Empfänger nicht bekannt. Total unseriös
Etsy hat eine Leistung nicht erbracht. Auf Nachfrage wurde mir mitgeteilt, daß mein Konto dauerhaft gesperrt sei! Meine Überweisung via Paypal wurde aber sofort einbehalten!!! Unseriös!Nach tagelangem E- Mail Verkehr hat man mir mitgeteilt, daß etsy einen Fehler gemacht hat. Meine Ware habe ich bis heute nicht,und etsy weigert sich mir mein Geld zurückzuzahlen. Etsy ist nicht vertrauenswürdig und absolut kein seriöser Geschäftspartner! Nie mehr wieder!
I would not recommend shopping on this website. Misinformation and deceptive. I placed and ordered as per the website. The vendor sent me an email and waited almost a month to text me. I made clear the color and thread colors per the pink towels shown on Etsy website. Also made unauthorized charges on my credit Claimed they needed the font type and color. I was told it would take 8-10 weeks! I don’t trust this site. Claim shipping out of Indiana when the vendor is in NY Furthermore their customer service chat is bogus there’s no one to communicate with or a phone to reach out to customer service. I would be very wary shopping on this website.
Une véritable arnaque. Délai annoncés non respectés. Des frais de douanes non précisés lors de l'achat. Site à fuire...
Ich habe Solarhühner gekauft für draussen, haben nicht mal 3 Wochen gehalten... Solar kaputt
Awful experience. Got scammed twice from profiles that Etsy showed as having LOTS of reviews and years of activity. Simply cannot be trusted, which is a shame for the people who are actually using the platform as intended
Aucun moyen de contacter Etsy en cas de problème. Pouvez-vous trouver des réponses adéquates à ce dysfonctionnement comme par exemple un contact téléphonique; sans réponse ni communication de votre part la situation peut s'amplifier ça vous dessert et vous portera préjudice
J'ai commandé beaucoup de colis chez eux ces derniers temps, malgré des livraisons plus ou moins rapide, je les ai tous reçu et en parfait état. Les vendeurs sont sympathiques. Je recommandes
er staan foto's met producten die je besteld met een goede omschrijving maar helaas je krijgt heel iets anders. maar dan kom je niet met een bedrijf in contact die het heeft geleverd dat is heel slecht met via esty moet je dan ook niets bestellen wamt je geld is weg en je hebt niet het product dat je wou hebben dus moet je naar een ander dus niet te vertrouwen
My experience selling on Etsy has been utterly terrible. I opened my shop on Etsy (SAMEXSTORE) less than two months ago. It was a new shop with low views, but I was already starting to get organic sales and even received a 5-star review, which was a very promising sign. Suddenly, and without any prior warning, email notification, or explanation whatsoever, Etsy permanently suspended my shop! I am confident I did not violate any of Etsy's rules, and this irrational and unexplained shop closure has left me heartbroken. I immediately submitted an appeal to understand the reason and expressed my willingness to fix any issues, but I have received absolutely no response! To make matters worse, I decided to try opening a new Etsy shop, using new information and intending to strictly follow all policies. However, as soon as Etsy processed payment from my credit card (for listing/setup fees), that new shop was instantly suspended too! This is not just disappointing; it feels like Etsy is 'siphoning money' from honest sellers trying to get started. Etsy's lack of transparency in managing sellers is appalling. There's no communication, no warnings, and they arbitrarily shut down businesses. I've lost so much emotion, time, and money dealing with this platform!"
Bei mir ist der bestellte Artikel beschädigt angekommen - so das man diesen nicht mehr nutzen kann. Bei verkäufer auf der Seite stand - 14 Tage Rückgaberecht! Um den Verkäufer zu Kontaktieren - MUSS ich mich vorher bei ETSY anmelden - genau das habe ich getan. Als ich mich nach der Anmeldung einloggen wollte - war dies nicht möglich, und direkt danach bekamm ich eine Email in der Stand - mein Konto ist Gesperrt!! Nach einigen Emails mit dem Support von ETSY - wo ich mein Anliegen geschildert habe, und nach der Überprüfung Ihrerseits meines Accounts, bekamm ich folgende Antwort: "Nachdem ich Ihr Konto überprüft habe, sehe ich, dass es wegen Verstoßes gegen Etsys Nutzungsbedingungen dauerhaft gesperrt wurde, insbesondere aufgrund von Kontopraktiken, Verhalten oder Aktivitäten, die nicht unseren Richtlinien folgen." Ich war nicht einmal eingeloggt gewesen!! Und komme ohne Account nicht an den Verkäufer heran. Also das ist das letzte, solche Werbung zu machen und sobald ein Problem auftritt - die Leute zu Blockieren!! Kann von dieser Seite nur Abraten!!!! Leider gibts keine NULL STERNE - die wären hier genau Richtig !!
Purtroppo non posso dare 0 stelle Mi sono iscritta ad Etsy Seller (la piattaforma per vendere), ho pagato diversi soldi per farlo, e dopo poche ore il mio account è stato bloccato. Da li non è più stato possibile fare niente, né parlare con nessuno di questo. TERRIBILE SERVIZIO. Vi sconsiglio fortemente di utilizzarlo
Not only have they updates guidelines to hurt small sellers they are doing nothing to get rid of fake sellers. I just ordered from a small, handmade business located in NY and when I requested the shipping it is actually shipping from China. I reported the shop and filed for a refund and was told my the seller that is just the way "logistics" work and it is cheaper to ship from China... I went to their one star reviews and realized they've been doing this for a while and Etsy has done nothing. Unless you are 100% sure the business or person is who they say they are (linked to IG or a personal website do not buy from Etsy). I will never shop on Etsy again.
SCAM. None of 7 purchases arrived. Etsy lies that they protect customers. As a result my Pay Pal account was blocked and I still don;t have money and goods.
Etsy Inc.
