Etsy currently faces significant criticism from consumers, with a staggering 93% of reviews rating it 1 star. Many reviewers express frustration over the decline in product quality, noting that the platform is now filled with low-quality, imported items.
Customers report issues with seller reliability, including scams and poor product descriptions, leading to dissatisfaction with their purchases. Additionally, numerous complaints highlight problems with account management, such as unexpected suspensions and lack of support when issues arise. While a small number of users mention positive experiences with specific sellers and appreciate receiving Etsy credits, these positives are overshadowed by the overwhelming negative sentiment regarding the platform's overall service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.3 | 1,000 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.4 | 178 |
| May 25 | 1.4 | 240 |
| Jun 25 | 1.3 | 252 |
| Jul 25 | 1.2 | 278 |
| Aug 25 | 1.4 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I love them and think I received a better value from the Etsy vendors than buying from other websites”
“Etsy refused to pay my remaining balance after account suspension My Etsy seller account was permanently suspended”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.3 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.4 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | −16% | 298 |
Bottom line: Etsy is #5 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.1).
1,000 reviews of Etsy. Filter by what matters to you.
Ordered music posters from Etsy on 5th July but I never received them. Looks good as they give you a tracking device but don't be fooled with this. A total scam. Even had trouble unsubscribing from the site.
I have placed 3 orders with Etsy over the last 6 months. A children’s baking set with utensils, apron and personalised chefs hat. No hat !! Second order a rug from India. After 3 weeks I was told they were no longer supporting the maker and my money was refunded, but I had an email from the seller asking me to pass my details onto a relative in India who would make the rug. I deleted that. I ordered another rug from a so called reputable seller. I was told it would arrive before the end of July. Great I thought. Then received another email telling me arrival by 19th August. But today 29th July it arrived. VERY disappointed as colours much paler than photos on Etsy. One half of rug looks much paler than other half and there is a definite yellowing in one area of the cream background. No refund option. Nearly £400 wasted !! Will never use Etsy again.
je vind alles op Etsy. Goeie prijzen en gemakkelijk te gebruiken.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Horrible Site. This is my third day using Etsy and I'm extremely disappointed. They deducted money from my account but I never received my order. Support kept me for 13 hours on the chatbot. Upon responding, they said it takes upto 72 hours? for what? It's just an excel file, If I had that much time I would have done it myself yeah? Oh and I couldn't raise a claim on their online form because for some weird reasons, it is not working too. These people are just pathetic.
J'ai fait une commande de 74 euros et je suis obligé de payer des frais de douanes de 34 euros. Inacceptable.nul .je ne recommanderais jamais sur ce site et je le recommanderais a personne.
I ordered an item, paid for it at the checkout & received a delivery time of approx 6 weeks, after 8 weeks I still didn't receive my purchase. Upon raising concern with ESTY the seller supplied a false tracking number & delivery details. I am out of pocket & don't have my item. They might have my money but they have lost my future business
Their customer service is a joke. I needed to update my e-mail address. After multiple communications back and forth, etsy refused to help me update it until I provided verification that I am a vendor. I am NOT a vendor, just a customer who wants to be able to communicate with sellers as needed. What a joke!! They can't even tell their vendors from their customers.
God Iv tried to unsubscribe several times. But no joy. Pain in the backside.
I ordered a large customized sign from a seller on Etsy. The seller needed for me to approve the proof. I could not respond back to him as Etsy said that I needed to verify my email by responding to an email they sent me. Problem was I never received that email although I tried multiple times. Customer service was a joke. I will never again use this platform or refer other sellers to it.
I use Etsy as a third party to boost my sales, and I was loving it until I realized I need money upfront to process orders through Printify. When a customer orders on Etsy, you have to wait 3-14 days for the funds to be released, which delays Printify production. As a mom trying to make money from home, I was excited about finally succeeding. I got my first six sales, but now I’m having to refund people due to trust issues on Etsy's part. Why allow a production-ready site to use your platform if the financial loss outweighs the gain? Etsy seems better suited for people who create handmade items. Holding onto people's funds unnecessarily feels excessive.
I’m writing this to share my disappointing experience with Etsy as a seller of handmade home decor products under my shop Chiyacrafts My Etsy account was recently suspended without any prior warning. The reason given was “policy violation”, but Etsy never specified what exact policy was violated. I reached out to their Trust & Safety team through the appeal process, but I received a generic rejection without any transparency or clarity. What’s more frustrating is that my pending payments were not released, despite fulfilling all orders properly and maintaining quality service. I invested a lot of time, energy, and resources into building my shop, promoting my handmade products, and ensuring a good customer experience. If the issue was related to product photos or visuals, I want to clarify that I used either my original content or similar styling that's common across many Etsy shops. I tried my best to follow the rules, but Etsy has given me no chance to correct or clarify anything. This lack of support and communication is deeply discouraging for small creators and handmade businesses like mine. Etsy should provide transparent feedback and a fair opportunity for genuine sellers. I hope Etsy improves its seller support policies. Until then, I cannot recommend the platform to new or small artisans trying to grow honestly. Chiyacrafts
I opend my shop last week. Provided all documents and paid the fees and my application was approved. Today(a week later) I tried to log into my account to find it was suspended. There were no listing's and I received no emails from etsy as to explain why i was suspended. I appealed but I didn't know on what grounds I was appealing so my appeal was denied and I was given no further information as to why. I have now lost my shop name and my IP address blocked and they have not refunded me payment. How could an account pass the security checks to the be closed down a week later. I also had to provided my passport and a photo. There was no reason for my suspension and communicating with them is difficult if not impossible
total disaster 0 support its beyond me why people us it.
Send incorrect goods. Ignored by seller. Case opened and closed by Etsy based on incorrect information.
I ordered an item from miafabrics. They took my money and then notified me the item is "out of stock". I contacted the seller to get a refund only to have miafabrics stuff me around and try to tell me they have sent my item, so they can't give me a refund. The tracking advice still states that USPS is still awaiting the item to send, so obviously nothing has been sent. I then contacted etsy to get my refund. I've explained numerous times what has happened and they have access to all conversations between me and mia fabrics, but can't seem to grasp the simple concept that you can not send an item if it is out of stock. Now they wont help me to get the refund until the estimated delivery date has passed.
j'ai commandé sur le site etsy un patron papier .... et j'avais précisé que je ne souhaitais pas l'option à imprimer. En attente de réception au bout de 3 semaines je me renseigne sur l'application pour apprendre que la version papier n'était pas disponible et que l'on me proposait l'impression sans m'en avertir sur mon adresse e mail . J'ai refusé en demandant le remboursement . Mes messages n'ont pas eu de retour et je suis toujours en attente du remboursement et ce malgré plusieurs demandes . J aurais dû avant d aller sur etsy prendre les avis sur trustpilot au vu du nombre d avis négatifs je ne me serais pas fourvoyée dans cette pétaudière
Many sellers do not have accurate pictures of the items they are selling. Nothing you can do about it…except go through the arduous process of returning them and paying the postage. I just end up throwing the items away…meaning I get ripped off.
Ich liebe Etsy! Ich kaufe sehr vieles auf diesem Marktplatz. Ich habe sehr viele Gute Erfahrungen (und auch einige negative). Ich kaufe gerne von kleinen Unternehmen. Ja, einige Shops bestellen chinesische Waren aus Te…u und verkaufen die dann um einen mehrfachen Preis. Viele verkaufen aber definitiv Eigenprodukte. Es ist super, dass man hier aus der ganzen Welt Shops findet. Ich habe schon hier Silberringe aus Philippinen. Kristalle aus USA, seltene Kräuter aus Frankreich, Baby Klamotten aus Deutschland usw gekauft. Die Kommunikation mit den Verkäufern waren 99% super. Auch die Waren. Was ich noch auch toll finde, die 1 Klick Übersetzung bei den Nachrichten, so ist die Kommunikation mit den Verkäufern sehr einfach. Ich freue mich auf diesen Online Marktplatz und bin dankbar für die Verkäufern.
Ich habe mehrere Bestellungen bei Weddingfvrsco über Etsy aufgegeben und bin rundum zufrieden. Die Kommunikation war freundlich und professionell, und alle Bestellungen wurden präzise sowie unkompliziert aufgenommen. Der Versand erfolgte sehr schnell, und auch die Zollabwicklung verlief völlig reibungslos. Die Produktqualität hat meine Erwartungen übertroffen – alles war mit viel Liebe zum Detail gestaltet und hochwertig verarbeitet. Insgesamt ein hervorragender Service und wunderschöne Produkte – absolut empfehlenswert!
Nunca más volveré a comprar en Etsy, hay un artículo que no me ha llegado y no hay forma de contactar con ellos. Que desastre. Perdí el dinero, el artículo y mi tiempo. Página para no fiarse
Etsy Inc.
