Etsy currently faces significant criticism from consumers, with a staggering 93% of reviews rating it 1 star. Many reviewers express frustration over the decline in product quality, noting that the platform is now filled with low-quality, imported items.
Customers report issues with seller reliability, including scams and poor product descriptions, leading to dissatisfaction with their purchases. Additionally, numerous complaints highlight problems with account management, such as unexpected suspensions and lack of support when issues arise. While a small number of users mention positive experiences with specific sellers and appreciate receiving Etsy credits, these positives are overshadowed by the overwhelming negative sentiment regarding the platform's overall service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.3 | 1,000 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.4 | 178 |
| May 25 | 1.4 | 240 |
| Jun 25 | 1.3 | 252 |
| Jul 25 | 1.2 | 278 |
| Aug 25 | 1.4 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I love them and think I received a better value from the Etsy vendors than buying from other websites”
“Etsy refused to pay my remaining balance after account suspension My Etsy seller account was permanently suspended”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.3 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.4 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | −16% | 298 |
Bottom line: Etsy is #5 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.1).
1,000 reviews of Etsy. Filter by what matters to you.
Ho fatto un acquisto con un venditore con tante recensioni positive. Tutto è stato chiaro, facile e super tracciabile. Anzi il venditore mi ha leggermente rimborsato perché è riuscito a spedire pagando di meno di quanto avessi pagato.
Leider habe ich nicht die gewünschte Häkelanleitung bekommen, allerdings schon per Paypal bezahlt. Was ich bekam waren ein paar Fotos von Modellgrößen. Ich habe die Verkäuferin "Juuulmakes" und auch etsy mehrmals per email angeschrieben, aber es hat niemand darauf reagiert.
This advertisement on MSN. Does anyone at Etsy write English? Chemo warrior gift box for men gift cancer pamper get well soon wellness box gift for him feel better Gentle Self-Care Thoughtful Gift
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Esperienza lato venditore: sono stata discriminata e mi è stato impedito con pretesti di vendere gioielli con ambra baltica. Sono state sospese d'ufficio le mie inserzioni e sono stata minacciata di essere buttata fuori dalla piattaforma se avessi insistito. Provvigioni esagerate (dichiarano il 6% ma siamo almeno al doppio) per marketing inesistente e maneggio di denaro (...). Infine i dati di monitoraggio delle visualizzazioni e visite da parte dei clienti sono manomessi a ribasso e a piacimento. La merce abbandonata nei carrelli viene eliminata, così agli acquirenti non arrivano solleciti a finalizzare il carello. E così chi vende perde una minima possibilità. Inqualificabilmente scorretti! Lato acquirente, ho sperimentato molte truffe nella dichiarazione dei componenti degli articoli in vendita, soprattutto gioielli. Prezzi esagerati a fronte di pessima qualità. Pietre idrotermali (cioè sintetiche) vengono vendute come naturali, e molto altro. Chissà perchè gli altri venditori godono di ampia libertà nelle vendite mentre altri vengono discriminati. Azienda molto scorretta, ogni nuova regola o procedura favorisce solo clienti e venditori americani, chissà perchè....Chi vende su Esty vende per la gloria.
als Gast bestellt, ursprünglich Verkäufer aus Ireland - geliefert wurde aus der Türkey, fragwürdige Zollerklärungen und Angaben des Preises, Zoll hält seit 6 Wochen die Ware zurück - Paypal Falleröffnung - nur Ärger.
Hallo wir haben Teelichter als Figuren bestellt und müssen sagen sie sind sehr schön verarbeitet. Genau so wie im Internet abgebildet kann ich nur weiter empfehlen.!!! Das einzige was nicht so toll war war die Lieferzeit. Würde wieder da bestellen..
Etsy has the worst seller support of any company I have ever come across!! Absolutely impossible to get help! I spent hours and hours of my time trying to find help to no avail. No wonder why people are closing their accounts!! Everything is automated, no humans seem to exist on Etsy. No support whatsoever!
I received two gift cards for Christmas. Neither one work—I just get an error that says invalid card. Customer service is less than helpful. How can two different card purchased by different people at different times and places both not work? And now I have to waste my time trying to figure it out how get my gift value back just to use their site. Really annoying experience.
Very high quality items, excellent values, great customer service. Since 2021 I have purchased 12 items from Etsy. Many of my purchases are handcrafted or unique items. I love them and think I received a better value from the Etsy vendors than buying from other websites. In July 2025 I ordered a handmade monitor stand from a vendor in India. On August 1, 2025 the package was delivered to someone in California, USA. I live in Florida! I contacted the seller using the Etsy Help section of the website. On August 1 the Seller wrote back to me: "Hello, How are you sir, I am really sorry for it, your package is delivered due to label mismatching, i will ship your new package tommorow, i will send you tracking number too." On August 4 I still had not received a tracking number and was concerned the seller did not send the replacement. On August 4 I used the Etsy Help section to make a claim to Etsy for a refund in the form of an Etsy credit, thinking I would use the credit for another monitor stand. I clicked SUBMIT to send my request for an Etsy credit. *** LITERALLY WITHIN LESS THAN TWO MINUTES after requesting an Etsy credit, I received a pop-up saying an Etsy credit would be given and would be available. I hunted around on the screen to find where my Etsy credit might be, and when I found the place, the credit was already there! So, I received my Etsy credit within two minutes. I then spent 30 minutes looking through the many other custom-made monitor stands, ordered one, and in checkout, I applied the Etsy credit. I wanted to write this review to say that my four-year experience with Etsy has been excellent. And the claim I filed today directly with Etsy was resolved in less than two minutes today.
Startet med store forventninger om å bygge en liten butikk med egne t-skjortedesign. Alt gikk fint i starten – helt til Etsy kastet meg rett i veggen med gebyrer, trusler og mistenkeliggjøring. Jeg betalte oppstart, sendte inn legitimasjon, selfie og alt de ba om. Likevel ble jeg kalt svindler av supporten(!) – og nektet å stenge butikken med mindre jeg betalte dem for "listing fees" jeg ikke visste at ble lagt til i bakgrunnen. Trodde jeg betalte én gang for å starte – men nei: Hver gang man legger ut et produkt, tikker det inn smågebyrer i skjul. Får ikke oversikt før det er for sent. Prøvde å fjerne betalingskortet mitt – det gikk ikke. Måtte bruke tid og krefter på å presse meg ut av plattformen. Og når jeg endelig slettet kortet, fikk jeg beskjed om at kontoen blir “begrenset” og “suspendert” om jeg ikke betaler restbeløpet. Selv om jeg ikke har solgt én eneste vare. Det verste? De skyldte meg faktisk penger – men krevde likevel at jeg skulle betale for å slette kontoen. Alt føles som et uærlig, pressbasert system laget for å få penger ut av nye selgere før de i det hele tatt har rukket å lykkes. Aldri igjen.
Ho effettuato per la prima volta un ordine, diffidente, viste le recensioni negative, ma il materiale offerto, raro era davvero interessante, cosi ho voluto provare. Eh niente, confermo! L'ordine non è arrivato, l'assistenza etsy non esiste, ma per fortuna ci si può affidare all'assistenza PayPal. Posso confermare quanto si legge dalle recensioni, e vivamente consigliarvi di stare alla larga da questo shop online.
Received email to say how do I want my refund, Etsy credit or original payment. No explanation why the refund was issued. Never again
Awful customer service when you have to dispute something - they are so clearly all for the sellers who bring in their money and to heck with the customers. My order was completely incorrect (not at all as per my personalisation request), seller was horrible to deal with and very rude so raised it via Etsy, complete with pictures. One short, sharp response from Etsy over a day later simply saying there was no error and to continue the conversation with the seller (like that’s going to happen)! How they did not see the item is completely different is beyond me. Avoid Etsy if you value customer protection. £25 down the drain for me. At least it wasn’t more!
I’m the owner of RewornFashion, and Etsy suspended my account due to “possible fraudulent activity.” This was likely triggered because I logged in from a new laptop after my previous one stopped working. I’ve done absolutely nothing wrong and followed all Etsy policies. What’s worse — Etsy didn’t give me any option to appeal. The help center just redirects to FAQs with no way to reach a real person. I’ve tried email, help forms, and the mobile app, but I’m completely blocked out. This is extremely frustrating and damaging to a small business like mine. I have active orders and customers, but no way to communicate or fulfill them. All I ask is for Etsy to review my account manually and give me a chance to explain. Sellers deserve a fair process, not automated suspensions with no way to appeal.
I ordered an item on 07.02.2025 sold by Sunherb via Etsy. The item was supposed to be delivered to me by 07.31.25 in Croatia at the latest, but I still haven't received anything. Etsy and Sunherb no longer want to deliver my order; they prefer to back out and refund me. They wasted a month of my time. It's unacceptable to treat customers like this!
My account was permanently suspended, because i tried to buy a bracelet. Then i made another account, because i thought it was a mistake, and then it happened again. Word from the wise: don't do anything to get your account suspended, because it's absolutely impossible to fix it or get in contact with customer service. Even then, it's 100% automatic robotic messages you recieve, at least from what i could tell - or maybe they just don't read the appeal, because it did NOT add up. I sat for an hour, trying to find any e-mail so that i could at least reply to their reply but, nope, not possible. 0/100, one of my worst online shopping experiences, so frustrating. I'm writing this now because I needed Etsy again, for some business-related stuff. Gonna have to deal with that somehow else, i guess. Totally unprofessional.
L'achat s'est bien passé en revanche la qualité du produit, un collier en hématite, est déplorable car celui ci s'est défait dès l'ouverture laissant tomber alors sur le sol toutes les perles car le fermoir est défectueux. J'ai alors fait une réclamation et depuis plus de 2 mois je n'ai pas de nouvelles...bref un achat à 65 euros pour rien, c'était un cadeau d'anniversaire.
Etsy Inc.
