Etsy currently faces significant criticism from consumers, with a staggering 93% of reviews rating it 1 star. Many reviewers express frustration over the decline in product quality, noting that the platform is now filled with low-quality, imported items.
Customers report issues with seller reliability, including scams and poor product descriptions, leading to dissatisfaction with their purchases. Additionally, numerous complaints highlight problems with account management, such as unexpected suspensions and lack of support when issues arise. While a small number of users mention positive experiences with specific sellers and appreciate receiving Etsy credits, these positives are overshadowed by the overwhelming negative sentiment regarding the platform's overall service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.3 | 1,000 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.4 | 178 |
| May 25 | 1.4 | 240 |
| Jun 25 | 1.3 | 252 |
| Jul 25 | 1.2 | 278 |
| Aug 25 | 1.4 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I love them and think I received a better value from the Etsy vendors than buying from other websites”
“Etsy refused to pay my remaining balance after account suspension My Etsy seller account was permanently suspended”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.3 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.4 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | −16% | 298 |
Bottom line: Etsy is #5 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.1).
1,000 reviews of Etsy. Filter by what matters to you.
My order was not delivered within the timeframe that was promised. I cancelled my order a week after the promised delivery date, and didn't receive a reply. I did not receive any updates about the sending and delivery process at all. Etsy promises money back in these situations but doesn't provide the necessary contact information. Worst service, very misleading
The Etsy Grift: How They Get Away With It 1. They sell a dream Etsy built its empire on the cosy promise of “supporting small makers” so people like you join thinking: “Finally, a place that gets it!” But under the surface, it’s become more Amazon-in-a-floral-cardigan than artist utopia. 2. They control the traffic, then charge to unlock it Etsy used to promote everyone equally, now? You're competing with factories posing as makers, unless you pay. So they’ve created a problem and are now charging you for the illusion of a solution. Those adverts? feels like a slot machine: no guarantee, all gamble. 3. Because you're replaceable Brutal, but true: if one seller leaves, ten more sign up. So Etsy doesn’t need you, but your products, your fees, and your clicks? Oh yes. Those they’ll take. 4. Buyers trust the brand, not the individual shops Buyers go, “Oh, I got it on Etsy!” not “from 'your shop'” That’s how Etsy keeps the power. You're doing the graft, but they get the glory. 5. Regulation is practically non-existent They’re not legally required to promote you fairly. They bury you in the algorithm unless you play ball, and since there’s no watchdog for "being a bit of a corporate goblin," they continue unbothered. This review is based on how Etsy now work for sellers. They're not here for you, to promote you. Their ethos is dead. 65% of Etsy sellers make less than £100 a year .. you'd do better getting your own website.. good luck 🤞🏻
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Etsy is one of the worse companies! They take down listings claiming you violate policy then suspends you altogether. They even go as far to take your purchasing rights away. If you are suspended they never let you back on and take away the ability to make purchases as well. They are awful and their customer services is just as awful as well. If I can give them zero stars I would. Maybe they will get shut down for how horrible they are soon!
I received some seeds from someone at Etsy with no name of seeds or care instructions so I contacted Etsy support and was connected to this woman who knew nothing she told me to look up my order from email well there was no email which is supposed to go out with every order . Then she kept on asking me for order number ha ha no order how do I have number ? She must have asked me 5 times for order number I should have ended the call then . I got absolutely no where trying to get information so now I’m out of money for whatever kind of seeds they are .
The worst company I have ever had to deal with online and that says something. Please do not use them. They will take your money and refuse to return it.
I bought a strap from your website and when it was delivered I had problems with the items poor quality. I tried to contact etsy several times however it then stated my account was blocked. I also tried to contact the seller direct and no response. £100 plus out of pocket for a piece of rubbish.
Of all the online selling platforms Etsy is the absolute worst
I ordered a fox coat from Canada. I was charged tax on the item, even though it was an export. The coat did not fit and I returned it. The vendor refuses to repay my money and has only repaid a half of it. Yet I see them re-selling it on their web site. I also find that I am dealing with ETSY Ireland. They have obviously set up there to avoid taxes which everyone should pay. I wonder who got the $69 tax they charged me??
I had a very disappointing experience on Etsy with a seller who shipped my order in completely inadequate packaging, resulting in a damaged item after over a month of waiting. When I reported the issue and provided photos, the seller got defensive, blamed the courier, and cancelled the order rather than trying to replace it or resolve it properly. The worst part is that by cancelling the order, the seller prevented me from leaving a review on Etsy about my experience, essentially erasing my ability to warn future buyers. This feels like a loophole Etsy needs to be address, as it undermines trust in the review system. I did get a refund, but I’m frustrated that Etsy allows sellers to use cancellations to dodge accountability. Be cautious when buying from independent sellers on Etsy, and be aware that negative experiences may never show up in reviews because of this practice.
If I could give it a no star I would. Etsy would take down listings stating that it was against their policy, yet literally at least 25 other sellers are selling the exact item. Also found out that other sellers can report your listing and have it taken down so that their listing would have less competition. Absolutely do not recommend. There are too many other venues that are easier to sell what ever you want on out there to use.
I made a purchase with Etsy which was not delivered . I received a message to advise that the product had been returned to the warehouse due to no house number. I checked with Pay Pal who confirmed that my house number had been included. I was asked to complete my address and credit card number as there was a 30p charge to resend it. As I thought this was a SCAM I did not forward any details. I did request a replacement but as of yet I am still waiting.
It’s seems Etsy don’t pay out money as they should to their sellers!
Contacted them as I did not get an email confirmation, tracking details or the item. It has been over 10 days so I logged a PayPal dispute. In return the have suspended my Etsy account. Shameful!
Repeditly violating the shops general store policies, refunding money for personalized items even when previous messages with Etsy and agreed not to refund due to client IP infrigment. Clients do not have to send back the items after refund. Shop was closed, I openend an other one. After they approved it and I payed for 16 euro no, they closed it again without refund within the first 2 seconds. They are fraud! This is stealing money.
Nie wieder Etsy Ich habe als Gast versehentlich eine Bestellung 2 mal abgeschickt. Daraufhin bekam ich eine Mail mit der Frage ob das so gewollt war. Auf diese Mail habe ich geantwortet und um Stornierung einer Bestellung gebeten. Diese Mail ist nicht bei Etsy angekommen. Ich habe mehrfach versucht, das zu klären. Leider ohne Erfolg. Die Mails kommen nicht an oder werden ignoriert. Die App habe ich von meinem Smartphone entfernt. Ich bin richtig sauer!!!
I had an awful time (not) selling my art on Etsy- l admit l knew l was competing with thousands of mass produced commercial sellers, but my page got buried underneath those thousands from the start. Turns out one has to a computer savvy genius to game the game of Etsy, which more than many artists are not. My beef is that Etsy still brands itself as an artists selling site, Which for the most part it is not.
Awful, that platform literally had no support no real people to get help, just looping chat bots that don’t connect you to the agent, no phone number. No ethics
I have been a seller on Etsy since 2011 and their service has only been getting worse while their fees get higher. In the few times that I have contacted customer support, it felt like dealing with dumb robots who only copy and paste any FAQs to do with the inquiry. I am very disappointed.
Etsy Inc.
