Avoid at all costs
If you sell, be prepared for random suspension with no justification. They hide behind US law which isn’t relevant for UK sellers. Avoid if you want a good business

Etsy currently faces significant criticism from consumers, with a staggering 93% of reviews rating it 1 star. Many reviewers express frustration over the decline in product quality, noting that the platform is now filled with low-quality, imported items.
Customers report issues with seller reliability, including scams and poor product descriptions, leading to dissatisfaction with their purchases. Additionally, numerous complaints highlight problems with account management, such as unexpected suspensions and lack of support when issues arise. While a small number of users mention positive experiences with specific sellers and appreciate receiving Etsy credits, these positives are overshadowed by the overwhelming negative sentiment regarding the platform's overall service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.3 | 1,000 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.4 | 178 |
| May 25 | 1.4 | 240 |
| Jun 25 | 1.3 | 252 |
| Jul 25 | 1.2 | 278 |
| Aug 25 | 1.4 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I love them and think I received a better value from the Etsy vendors than buying from other websites”
“Etsy refused to pay my remaining balance after account suspension My Etsy seller account was permanently suspended”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.3 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.4 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | −16% | 298 |
Bottom line: Etsy is #5 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.1).
1,000 reviews of Etsy. Filter by what matters to you.
If you sell, be prepared for random suspension with no justification. They hide behind US law which isn’t relevant for UK sellers. Avoid if you want a good business
Oplichters!!!Een ster is al te veel.Wat een Joke .Ik had een rotan boog kast besteld en krijg een heel klein kastje iets voor een poppenhuis niet voor de huis kamer echt te triest voor woorden 🙁😣😫😩 Zonde van mijn geld , maar je het is gebeurd.Ik geef het wel aan mijn kleindochter😜
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A FUIR COMMANDE JAMAIS RECU . En date du 16/04 j'ai passé commande d'une urne funéraires via VINTAGE VIBES BY HEEBA pour un montant de 133.18 payé en carte bancaire. j'ai voulu créer un compte pour suivre ma commande, mais je ne sais pas pour quelle raison je suis bloqué. via l'assistance j ai envoyé au moins 4 mails et je n'ai toujors pas de réponse n 'y de rembourssement.
I bought some hair extensions from Esty when I got to the checkout. I thought I’d do the three payments of karma when I bought the items. The seller told me that I have to pay custom charges so I cancelled the order. My method of payment was with Klarna, so I paid the first initial payment on my bank card But as I said I cancelled the product after learning about custom charges. I don’t know where my money is gone it’s nearly £300 and I can’t even report it to Esty there’s no way of reporting it. It’s free terrible service and I’m never gonna use them again. I’m gonna go to my bank because this is just not Right. They didn’t even email me to give me a cancellation number. I’m really disappointed in this company!! they still need to give me back my £300. Stay clear.!! If you’re gonna buy anything, make sure you don’t have to pay the custom charges!!! it’s a big big con because the seller should tell you
Acquisti un'immagine, ti arriva la mail con il link per scaricarla ma accedendo al link ti si apre una pagina che dice che non disponi dell'autorizzazione per scaricarla. Ovviamente in fase di pagamento si assicurano di farti mettere una spunta obbligatoria per rinunciare a qualsiasi tipo di rimborso. Semplicemente un sito truffa
It is trash!
Je suis vendeuse professionnelle sur Etsy depuis [X années/mois], et je fais face à un avis client totalement injustifié : la personne critique uniquement le transporteur, sans rapport avec le produit ou mon service. Cet avis viole clairement la politique d’Etsy (section 3.b), qui interdit les avis ne portant pas sur l’article ou l’expérience avec le vendeur. J’ai fait 5 signalements via le service client, discuté avec plusieurs agents, et même saisi le service juridique d’Etsy Résultat : aucune suppression, aucune action. Toujours la même réponse automatique : « nous faisons remonter ». J’ai donc été contrainte de déposer une réclamation officielle auprès du Centre Européen des Consommateurs France (réf. ECCFR-118668). C’est inadmissible qu’une plateforme laisse ses vendeurs sans recours face à des avis manifestement contraires à ses propres règles. Etsy profite des commissions, mais abandonne totalement les vendeurs en cas de problème. Une honte.
I signed up to open an Etsy shop and paid the £10 setup fee, only to have my account permanently banned within hours – with no explanation, no evidence, and no chance to appeal. They cited a vague “policy violation” without ever telling me what I supposedly did wrong. No service was provided, yet they kept my money. This feels like a dishonest and unethical practice – taking payment and immediately blocking access without justification. I've contacted Etsy multiple times, requested a refund, and received nothing but automated, finalised responses. Their support is completely unaccountable, and they refuse to explain their actions or return the setup fee. Avoid this platform if you value transparency, fair treatment, or actual customer support.
Bonjour, Jusqu’à présent j’ai fait confiance à ce site Il a été honnête Mais avec un achat que je l’ai fait pendant j’ai essayé de trouver un solution pour un produit reçu non conforme avec ma commande. Ils ont vu qu’il existe un colis sans savoir si je vais le recevoir ou si il contient ce qu’il faut il ont clôturé le dossier et il n’existe aucun moyen les contacter.
Pessimo, attacco sotto manubrio si è rotto dopo 2 uscite in bicicletta, li ho contattati, nessuna risposta, prodotto pessimo e trattamento pessimo, sconsiglio!!!!
If I could give this site 0 stars I would. Been a customer on Etsy for over 5 years and went to place an order the other day to find they have banned my account permanently- no warnings as to why NOTHING!! Raised an investigation with them to be slung some t&c’s but not one single reason personalised to my account as to why. I’ve never had any issues with buying from sellers etc so I’m at a loss as to why. Tried to ask them what the specific reason was a not a reply. Feel sorry for the sellers on there if this is what Etsy does to buyers!
Awful, terrible, they don't bother giving you any updates on anything. No notifications, no emails, no nothing.
OPLICHTERS met grote letters Niet intrappen
I have just experience an issue nobody is helping me
Horrible experience! Purchased an amazing hand drawn piece, arrived and I wanted to buy more from the seller…. Only to find, they hadn’t released my money to him and had shut his “shop”… they money has gone out of my account and he doesn’t have it or any means of getting it as they don’t answer his or my emails! I think they are a rip off for both buyers and sellers!
I have a new Etsy Shop and made my 1st sale. Unfortunately that sale come in while my mother was passing away and I got a bad review because I had no idea I had sold something. Once I buried my mom and got back into my shop and saw the sale, I appolizied and sent the buyer a bonus painting. She was very kind and totally understood, love both her new paintings and wanted to update the bad review but they won't let her. They won't allow any post purchase or revision to the review that has now been rectified. There is litterly NO support for me as a new shop owner or way to fix this EVEN THOUGH the BUYER is 100% satisfied and WANTS to put up a good review now!
Warning to anyone opening a new Etsy shop: they say they’ll place a “temporary hold” on your card to verify your account — but then it becomes a real $29 permanent, non‑refundable fee. No clear warning, very deceptive business practice. I’m disputing the charge with my credit card and filing a complaint with my Attorney General. Others should be aware before signing up! #Etsy #SellerBeware
Etsy Inc.