Excellent company
Excellent company to purchase from

Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
Express Water receives a generally positive reception from customers, with many praising the quality of their water filtration products and the efficiency of the ordering process. Reviewers frequently highlight the excellent water quality and the straightforward installation of systems, noting that products arrive in good condition and within a reasonable timeframe.
However, there are significant concerns regarding customer support, particularly related to order cancellations and delays in receiving items. Some customers report long wait times for responses to inquiries and issues with incorrect or missing parts. Despite these challenges, many consumers express satisfaction with the overall service and recommend the filters. Overall, the sentiment leans positive, but there are notable areas for improvement in customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 743 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 20 |
| Sep 24 | 4.2 | 12 |
| Oct 24 | 4.3 | 21 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 3.2 | 11 |
| Jan 25 | 2.0 | 49 |
| Feb 25 | 3.4 | 30 |
| Mar 25 | 3.5 | 22 |
| Apr 25 | 3.1 | 16 |
| May 25 | 3.9 | 17 |
| Jun 25 | 4.4 | 10 |
| Jul 25 | 3.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“They took care of everything”
“The only way to cancel an order is by online request”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.8 out of 5 (good) | 3.7 out of 5 (good) | +5% | 743 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | — | — | 1,004 |
Bottom line: Express Water is #5 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 3.8).
743 reviews of Express Water. Filter by what matters to you.
I just received my whole home ro system. It came at 9:00 pm on a Friday night. The box has fragile all over it. The box is ripped and dented. It has been heavily taped back together. I sent a message on the contact us site and sent them an email with pictures. I am awaiting a response. I have received a response from Express Water. I sent them pictures of the damaged box they had me open the box and will send me another unit. I will change my experience if my new unit come in intact. I changed my 1 to a 5. The customer service to replace my system was excellent. New system happy camper
Whenever I have a question I call the customer service number and they have an answer.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Very helpful
Great transaction
Very speedy delivery of ordered products
Easy ordering with a good selection. Fast shipping, and good customer service.
I have set up a redundant system. I have a solar powered well pump feeding a 1000 gallon storage tank. I installed a sediment filter between the well and storage tank. I have a solar powered pressure pump from the tank to the house. I installed a 3 stage system between the tank and that pump. As the water comes into the house, I have another 3 stage system before the water hits the Viega PEX manifold. Then, I have an RO system feeding a little faucet to the kitchen sink and the refrigerator. It feeds both the cold water and ice maker. I feel very secure about our water.
Everything went great!!! I love the water!!!
Needed a positioning ring for my whole house filter. It is a plastic piece which can be damaged easily. They do not sell it as a spare part. I wrote customer service to get a couple of them. They send me one for free but arrived damaged. I wrote them again and they insisted me that I can use it damaged. I should have to insist that wanted to buy at least two of them and ask how can I do it. At this time it was hard for me to believe that I could not be able to buy a spare part. They send me another (just one more) I paid for the shipment but also arrived damaged.
Last year I initiated auto delivery for replacement filters for whole house system. I received email letting me know when delivery would initiate and received filters within a week. My water no longer smells like chlorine and there are no particulates. We use water from the tap for our tea and coffee.
Love my water home filtration. Makes water taste better. Thanks for being fast.
I ordered a replacement for my uv ballast, and I was shipped a glass tube twice. O.o Yeah, it's 3 tubes now and no ballast yet. Will update when the 4th package arrives. At this point, shipping the thing I paid for after 3 failed attempts will remain a 1 star and no further business from me. Edit 7/20/2024: So Alana from support called me to get things fixed. She explained they were bought out by a larger company and the troubles that come with that. She got my ballast shipped for real this time. *laugh* As a way of making amends she sent me a set of filters. My daughter made me laugh. She said "You should have asked for the fridge instead!" But I didn't ask for anything, it was offered. In the end, I am happy that support got things fixed. However, the experience and the company being run by a larger corp now sit poorly with me. If they keep employees like Alana and make sure the customer gets help as needed, they are not on a blacklist for me at least.
I purchased the ultimate package. This package includes a KDF filter. They sent me a SED filter instead of the KDF filter that was ordered. They have made it a massive hassle to correct their mistake. I have responded to their emails and sent them he pictures as asked and they keep wanting more detailed pictures and postponing their correction. I have now been without the proper filter for weeks after they made the mistaken delivery. I regret buying these filters to support my family with clean water. Terrible service from Express water. We are weeks into having inadequate water filtration due to Express waters mistake.
First you emailed me at 130am. Second the gauge on the whole house water system literally just "fell over" broken without being touched.
Great price. Fast delivery!
service is excellent
Always good shipping and it’s an awesome system.
Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
This profile hasn't been claimed by the business owner.