Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
Express Water receives a generally positive reception from customers, with many praising the quality of their water filtration products and the efficiency of the ordering process. Reviewers frequently highlight the excellent water quality and the straightforward installation of systems, noting that products arrive in good condition and within a reasonable timeframe.
However, there are significant concerns regarding customer support, particularly related to order cancellations and delays in receiving items. Some customers report long wait times for responses to inquiries and issues with incorrect or missing parts. Despite these challenges, many consumers express satisfaction with the overall service and recommend the filters. Overall, the sentiment leans positive, but there are notable areas for improvement in customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 743 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 20 |
| Sep 24 | 4.2 | 12 |
| Oct 24 | 4.3 | 21 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 3.2 | 11 |
| Jan 25 | 2.0 | 49 |
| Feb 25 | 3.4 | 30 |
| Mar 25 | 3.5 | 22 |
| Apr 25 | 3.1 | 16 |
| May 25 | 3.9 | 17 |
| Jun 25 | 4.4 | 10 |
| Jul 25 | 3.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“They took care of everything”
“The only way to cancel an order is by online request”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.8 out of 5 (good) | 3.7 out of 5 (good) | +5% | 743 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | — | — | 1,004 |
Bottom line: Express Water is #5 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 3.8).
743 reviews of Express Water. Filter by what matters to you.
The whole house utimate system works really well except that I had to purchase a spin down sediment filter to clear the sediment before the water entered the system. This is because the water here in New Mexico needs a lot of sediment removal. Other than that the system works really well. I just installed the system so I really won’t know how good it is until after a few months but right now it’s working great.
I put three of these systems in including our own home and families, and they are just great. For the price, they are head and shoulders above other brands. Thanks!
From ordering to delivery, the install was easy and quick for my plumber it was great. I'm so relieved to KNOW I have safe and healthy water throughout my house I did a load of towels yesterday - and it was so nice to know that the water cleaning my towels was clean water!
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Systems is easy to install. Water taste so good and shipping is really fast.
Support was very helpful in answering my question about which water filter to use for my household water supply. Answers to all of my questions were direct, informative, and honest, and gave me the confidence to go forward using the filter system they suggested.
Product was delivered according to what it was presented on the webpage. Tracking number was provided a few days after purchase was made and everything was delivered on time and complete.
Best customer service I ever seen in my life! I ordered on Amazon and they helped me with installation and other things. I highly recommend!
Excellent ro system. I love the yearly autos hip.
1. You sent me a filter set without me ordering them. 2. You customer "NO SERVICE" is no help at all. Except to waste my time. Recordings that don't help, then getting disconnected while waiting for a real person. 3. E-mail communication with a rep was okay. You would not prove I signed up for replacement service. I did find out that there are other venders who sell the same size filters. So I don't need to buy from your company. And they are at a more reasonable price than your filters. So I am done with your company. Good bye.
Quick fast service the tank did arrive with a slight dent in it but it does not affect the operation of the tank. And they did say that that is a possibility in shipping not to worry it is under warranty. We definitely work with the company on other things and again in the future. I did wish they had the 3/8 valve in stock but they no longer carry it other than that good to go they used to carry both a quarter and 3/8 that stopped carrying the 3/8 but you can get that on Amazon for a couple of bucks.
The customer liked the color & was happy it matched their main faucet.
It would’ve been a one star had it not been for your customer service representative Ivette who after several phone calls, was able to take care of my issue and after 20 days, I received my 1/8 male connecting fitting. Customer service was very poor.
Price, coupon,product,Delivery and customer service. Very happy
Pros: I appreciated the quick follow up and solution. Cons: Wasn't happy a brass fitting snapped just after warranty for no apparent reason. Also, that unknown to me the charges went thru on a different card thru an online payment bot that used stored payment info.
Received product in a timely manner.
Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
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