Fast delivery
Fast delivery Packaged nicely All the parts were in the box Water tested better than expected

Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
Express Water receives a generally positive reception from customers, with many praising the quality of their water filtration products and the efficiency of the ordering process. Reviewers frequently highlight the excellent water quality and the straightforward installation of systems, noting that products arrive in good condition and within a reasonable timeframe.
However, there are significant concerns regarding customer support, particularly related to order cancellations and delays in receiving items. Some customers report long wait times for responses to inquiries and issues with incorrect or missing parts. Despite these challenges, many consumers express satisfaction with the overall service and recommend the filters. Overall, the sentiment leans positive, but there are notable areas for improvement in customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 743 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 20 |
| Sep 24 | 4.2 | 12 |
| Oct 24 | 4.3 | 21 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 3.2 | 11 |
| Jan 25 | 2.0 | 49 |
| Feb 25 | 3.4 | 30 |
| Mar 25 | 3.5 | 22 |
| Apr 25 | 3.1 | 16 |
| May 25 | 3.9 | 17 |
| Jun 25 | 4.4 | 10 |
| Jul 25 | 3.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“They took care of everything”
“The only way to cancel an order is by online request”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.8 out of 5 (good) | 3.7 out of 5 (good) | +5% | 743 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | — | — | 1,004 |
Bottom line: Express Water is #5 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 3.8).
743 reviews of Express Water. Filter by what matters to you.
Fast delivery Packaged nicely All the parts were in the box Water tested better than expected
Excellent customer service!
Just what I ordered. Color matched perfectly, right size, nice shape.
Their quick response and ease of ordering supplies I needed.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The customer support went above and beyond helping me! I accidentally threw away some parts for my RO…I called for help and was able to get what I needed very quickly!
Express Water is more than I expected. Not only is the water tasteless and odorless it is dissolving the scale that is already in my home. I know this because the dog water bowl no longer has scale on the sides. My hair and skin are no longer dried out but soft and smooth.
Confusion over internation shipping costs.
Needed a reverse osmosis faucet that matched my copper faucet and sink. Express water was the only online dealer that had what I needed. The faucet is quality and beautiful. Their customer service shipped the unit to me quickly for my scheduled install as promised.
I have used and enjoyed my Express Water RO System for years. Recently, it sprung a leak, and I needed new O-rings immediately. I ordered them online from Express Water and paid $36 extra for overnight shipping. I received the O-rings three days later, after I had already had to pay a plumber $245 to replace the O-rings. When I requested a refund because I did not receive the O-rings overnight, the company hedged and said that it couldn't guarantee overnight shipping over the weekend. As there was no notice of that possibility in their online ordering information, I felt that I deserved a refund. I requested that refund twice but never received it. I will not be using Express Water systems again. A good product doesn't justify unethical service.
It seems the 20" whole house filter housings only last about 5 years. I know the clear polycarbonate ones crack really easy so I changed all mine to the blue ones. I have now had the blue ones crack. My pressure is at 62 and never goes over 68 and they are not in the sun. I believe part if the cause is the weight of the wet filter inside the housing. These are really heavy when wet. So the bottom of the housing is bearing all that weight. I will say Express Water did get me new ones fairly quick. Keep spares on hand. Just makes a mess when they crack.
Great price and arrived in a few days. A great reminder to change the filters when set on an annual auto ship.
I love the filter system, but I postponed my order until October, but it was sent in August. I don’t like the fact that I can’t change the schedule until you tell me I have a shipment coming in 2 days. If there was some other place to order these filters I would do it.
Anthony was very helpful.We will be back. Thank you.
You can not count past the fingers on one hand. I ordered 6 filters. Paid for 6. Got 5 who got my sixth one?9
Ease to reorder.
Good prices and fast delivery!
Website is relatively easy to navigate, prices are reasonable and shipping is quick! As for the filters themselves, we love the taste and quality of our express water reverse osmosis system, however with how nasty our local water source is we have to change the 6 month filters every 3 months and the 12 month filters last the full duration, this is a water source issue though NOT a filter quality issue, we're pleased with our system!
I’ve had R/O systems by several other vendors over the years. They all worked but the Express Water filter replacement system is vastly more user friendly than their competitors. The filters are also considerably less expensive than the alternatives. I’ll be staying with Express Water.
Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
This profile hasn't been claimed by the business owner.