Firefly Car Rental is a vehicle rental service that specializes in providing affordable car rental options for vacation and holiday travel. The company operates through its website, fireflycarrental.com, where customers can easily access a range of rental cars at discounted rates. Firefly Car Rental is designed to cater to both leisure travelers and families seeking convenient transportation solutions during their trips.
With multiple locations available, Firefly Car Rental aims to offer quick and efficient service, ensuring customers can promptly access their rental vehicles upon arrival. The company focuses on delivering cost-effective options without compromising on quality, making it a suitable choice for budget-conscious travelers looking to explore their destinations with ease.
Firefly Car Rental has a poor customer experience.
Firefly Car Rental receives overwhelmingly negative feedback from customers, with a staggering 74% of reviews rating the service at 1 star. While some reviewers appreciate the good condition of the vehicles and commend the staff for their service, these positives are overshadowed by rampant complaints about deceptive practices.
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Many consumers report feeling scammed, particularly regarding insurance charges and unexpected fees, with terms like "insurance scam" and "overcharge" frequently appearing in reviews. Customers express frustration over poor communication, especially when dealing with flight delays and closed rental counters. The overall sentiment reflects a significant distrust in the company's practices, leading to a strong recommendation against using their services.
1,001 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.2
1,001
100%
+0.3
● Low
2.2 / 5 overall
=
1,001 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
1.4▲ 0.3
12-month avg
1.9
All-time
2.2
Category avg
3.8
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
2.0
68
Sep 24
2.5
77
Oct 24
1.9
87
Nov 24
2.2
56
Dec 24
1.6
46
Jan 25
1.0
21
Feb 25
1.3
6
Mar 25
1.0
6
Apr 25
1.0
9
May 25
1.0
4
Jun 25
1.0
2
Jul 25
2.5
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 125 positive reviews
Customer service29%
36 mentions
Easy to use21%
26 mentions
Prices & value19%
24 mentions
Fast & efficient17%
21 mentions
“Quick service at pickup and return”
On “Customer service” · Dec 11, 2024
Top complaintsof 370 negative reviews
Charges16%
61 mentions
Payment issues14%
53 mentions
Returns13%
47 mentions
Customer service9%
33 mentions
“Betrug mit estimated charges bei Firefly”
On “Charges” · Jun 3, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
Overall rating and review count for this company and similar companies
Juste pour conseil de vrais escros!!! facture de 332 euros au lieu de 119€. Reservation faite sur internet via le site Doyouspain. paiement fait et débité avant de partir. A Alicante refacturation avec assurance supplémentaire, information de la part d'agent eronnée, manipulation etc.. Ce sont de vrais arnaqueurs. Depuis que je voyage je n'ai jamais vu cela, c'est honteux!!! A fuir absolument!!!
Firefly Car Rental has a mix of customer reviews, with many expressing concerns about their policies and charges. However, they have numerous bookings and operate under the Hertz brand, which adds a layer of trust.
Is Firefly Car Rental a scam?
While some customers report negative experiences, including accusations of deceptive practices, many verified reviews highlight satisfactory service. It's essential to read through customer feedback patterns before booking.
What services does Firefly Car Rental offer?
Firefly Car Rental provides a variety of rental vehicles, including economy and larger family cars, catering to diverse transport needs at various locations.
What are the pricing and payment methods for Firefly Car Rental?
Pricing at Firefly Car Rental tends to be competitive, but customers should be aware of possible additional charges like airport surcharges and insurance fees, as noted in several reviews.
All 5 questions →Show fewer questions
How can I contact Firefly Car Rental for support?
Customers can reach Firefly Car Rental through their website's contact page or customer service number. However, feedback indicates that response times may vary.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Vliegveld Allicante, vlotte afhandeling, scherp van prijs, vriendelijke personeel en de geleverde vergelijkbare auto in plaats van de bestelde auto was meer dan vergelijkbaar. Het enige is dat de tank gevuld moet worden binnen 10 km is niet echt handig, helaas tankstation gemist, hierdoor niet zelf getankt, heeft firefly nu gedaan. Kosten zijn dan wel 50,- extra. Maar goed volgende keer zelf beter opletten
Son estafadores profesionales, no reserven jamás aquí. Me cargaron 250 eur en la tarjeta a modo de depósito que devuelven después. Me devolveríon 165 eur solo ya que dice que el deposito lo hice con una tarjeta de débito y no de crédito, increíble pero cierto, me estafaron 85 eur por toda la cara
unecompagnie fiable, un personnel aimable et compétent, tout a été parfait.
j'avais lu des commentaires défavorables, mais évidemment moi j'ai rendu une voiture impeccable, ce qui est loin d'être le cas de tout le monde comme me l' expliqué la personne ui a vérifié la voiture à l'arrivée.
je loue entre 3 semaines et 2 mois, ils m'ont très bien conseillée, je les recommande vivement, si vous savez respecter le bien d'autrui!
I gave one star because zero is not an option. I was checked in by a gentleman who was practicing unsettling commercial terrorism. I told him I had taken a private insurance and he kept telling me I needed their insurance as even if someone scratched our car I would end up paying for it. I had pointed there was a scratch and took a picture. It was not marked on the papers but was told to bring it up when I returned the car. Retuned the car two days later. I checked it thoroughly and no additional scratch. A lady went to check it and returned saying there was a scratch… I reassured her I knew and showed her the picture- it was a big scratch but she did not even noticed (as if she knew) but pointed to a tiny scratch on the other door - which I have serious doubts was there before she went- 168 Euro to pay… her remarks.. no worries your insurance will cover… not the point… was not there… I should have gone with her and next either don’t rent with Firefly (my preferred option) or give in to their commercial terrorism and get the insurance… be warned!
I felt very safe with Firefly. The staff were just great and very professional. The car was excellent and staff were on hand to offer advice and help. I felt I could really trust this company.
Habe das Auto über billiger.mietwagen.de gebucht, alles vorab bezahlt mit unbegrenzten Kilometern und ohne SB. Firefly (Hertz!!), am Flughafen Málaga, hat auch mir eine mehrere hundert Euro teure Zusatzversicherung untergeschoben. Habe nachgewiesen, dass ich vollumfänglich versichert sei und nichts extra benötige. Sie haben mir gesagt, es sei nur eine Garantie, die bei Rückgabe des Wagens nicht meine Kreditkarte belasten wird. Ich musste alles einzeln abzeichnen und unterschreiben, darauf wurde bestanden. Nach Rückgabe des unbeschädigten und vollgetankten Wagens haben sie bestätigt, dass alles okay wäre und nichts mehr zu zahlen sei. Ein paar Tage später wurden mir rund 310,00 € belastet. Habe sofort eine schriftliche Beschwerde an firefly in Málaga, direkt und auch an billiger.Mietwagen.de geschickt. Firefly hat geantwortet – hier verkürzt dargestellt – , dass alles seine Richtigkeit hätte, denn ich habe ja alles unterschrieben und während meiner Mietdauer von der ´Premium Versicherung´ profitieren können. Es gingen einige Mails hin und her. Es interessierte nicht, dass ich wiederholt auf mein vorab abgeschlossenes ´Rundum–Sorglos–Paket´ hinwies.
Meine Androhung, Rechtsschritte einzuleiten, beeindruckte sie gar nicht.
Meine HUK–Rechtsschutz ‚wimmelte‘ mich in exakt 4 Minuten am Telefon ab, dass ich aufgrund meiner Unterschrift sowie dem Gerichtsstand in Spanien keine Chancen auf Erfolg hätte.
Billiger.Mietwagen meldete sich nach DREI Wochen mit dem Hinweis (Auszug) „…wir sind nur Vermittler und können bei Streitigkeiten mit dem Vermieter nicht unterstützen…..“
Die Lehre, die ich hieraus ziehe, ist wohl, dass ich Lehrgeld bezahlen muss. Bei diesem Vermieter hätte ich ja gar nicht vorsichtiger sein können, da sie offensichtlich immer etwas gefunden hätten, wofür sie Geld eingezogen hätten. Dies ist anhand der Bewertungen, die ich hier lese, ersichtlich.
Ich frage mich aber auch, warum ein so genannter Vermittler, wie billiger.Mietwagen.de, nach all diesen Betrugsrückmeldungen nicht Abstand von diesem Autovermieter nimmt, bzw. ihre Kunden unterstützt, indem sie diese Vorgehensweisen z.B. zur Anzeige bringt oder direkt mit Firefly oder Hertz für ihre Kunden klärt!?
Fazit: unbedingt Abstand von Firefly, Hertz, nehmen!!
Saved us from sleeping in an airport with a three-year-old!
We arrived on a day of heavy rain in Malaga and all the trains were cancelled, all the Ubers, Bolts and Taxis were either not operating or totally booked. We were booked to go to Cordoba and all the other rental places were closed or out of cars. So the Firefly agent, who was scheduled to go home, stayed on and rented us one of the last available cars. She literally saved us from sleeping in the airport with our three year old. Everything else was good-car was fine, check out and return very easy, etc. but it really saved the vacation!
Plus jamais firefly Alicante !!!! personne à la reception de la voiture et au retour 2 personnes autour et qui on trouvé des griffes que je n'avais pas vue !!! conclusion 360 eur de dommage plus les frais de la prise en charge !!! ce qui revient à 424 eur en plus de la location !!!!! une vrai bandes d'escrocs car la voiture était dejà pleine de coups quand nous l'avons prise ! !!!
VALENCIA Firefly
Absolute Up-sale scammers
Used Doyouspain took out the excess insurance which was cheaper than Firefly Showed them the documents and told them we didn't need their excess cover, when we were finally billed we were charged for insurance and an upgraded car! an additional £200
They are con artist, clearly on commision.
Absolutely disgusted by them.
Read the hire agreement Carefully before you sign it!!
To bad to be true. Scam company, not professional nor serious. Stay away. Made up an issue that never existed, claiming that the tank wasn't full at the return when it obviously it was ( have pictures) . And then took an extortion amount of money from my bank account. Do yourself a favour and use other companies other than these cowboys.
Auch ich habe mich auf den guten Namen "Hertz" verlassen und bei Firefly gebucht.
Bei der Abholung in Málaga wurde mir das Fahrzeug nur unter Abschluss einer viel zu teuren Zusatzversicherung ausgehändigt.
Das Fahrzeug hatte ich im Vorfeld über check24 mit vollem Versicherungsschutz und ohne SB gebucht.
Für den Verkauf der Zusatzleistungen bei Abholung erhalten die Bearbeiter eine entsprechende Provision.
Nochmal würde ich definitiv nicht bei Firefly buchen.
Malaga airport pickup and drop off experience great. Staff professional, friendly, explained everything fully. Nice clean car, believe you me I’ve had some bad ones elsewhere in the past. Definitely recommend full insurance even if cost is a little more, gives peace of mind driving. Will use again for sure! Fab team - thank you.
be careful this company had method unusual with the Etool service ( via verde motor way ) they charged cost for total per rental days, even if you don t used it when you return the car by drawing the cost on your credit card. Guerin another rental company doesn’t proceed this way and draw only few days later you have return the car and you pay the service only for days you have used the service. I have contacted Firefly and the answer is they will refund the cost in a delay of 10 days after returning the car if you haven t used it but I am still waiting for it.
so if you used one day they will charged for all days you have rent the car…
looks like escrow, car rental price is attractive but at the end it isn’t.
Firefly kassiert unberechtigt Bearbeitungsgebühr von meiner Kreditkarte
Ich habe bei der Abgabe des Mietwagens angegeben, dass ich drei Bußgelder wegen Falschparken habe. Ich habe diese dann bei Firefly plus 40€ Bearbeitungsgebühr bezahlt und bin davon ausgegangen, dass sich Firefly kümmert. Aber Wochen später habe von von Spanien drei Bußgelder a 49€ bekommen. Dazu hat Hertz Firefly von mir noch 3 x 40€ Bearbeitungsgebühr kassiert, obwohl ich schon alles bei der Abgabe des Autos bezahlt hatte. Das ist echter Betrug!!!!
Firefly Car Rental is a vehicle rental service that specializes in providing affordable car rental options for vacation and holiday travel. The company operates through its website, fireflycarrental.com, where customers can easily access a range of rental cars at discounted rates. Firefly Car Rental is designed to cater to both leisure travelers and families seeking convenient transportation solutions during their trips.
With multiple locations available, Firefly Car Rental aims to offer quick and efficient service, ensuring customers can promptly access their rental vehicles upon arrival. The company focuses on delivering cost-effective options without compromising on quality, making it a suitable choice for budget-conscious travelers looking to explore their destinations with ease.
