Firefly Car Rental is a vehicle rental service that specializes in providing affordable car rental options for vacation and holiday travel. The company operates through its website, fireflycarrental.com, where customers can easily access a range of rental cars at discounted rates. Firefly Car Rental is designed to cater to both leisure travelers and families seeking convenient transportation solutions during their trips. With multiple locations available, Firefly Car Rental aims to offer quick and efficient service, ensuring customers can promptly access their rental vehicles upon arrival. The company focuses on delivering cost-effective options without compromising on quality, making it a suitable choice for budget-conscious travelers looking to explore their destinations with ease.
Firefly Car Rental receives overwhelmingly negative feedback from customers, with a staggering 74% of reviews rating the service at 1 star. While some reviewers appreciate the good condition of the vehicles and commend the staff for their service, these positives are overshadowed by rampant complaints about deceptive practices.
Many consumers report feeling scammed, particularly regarding insurance charges and unexpected fees, with terms like "insurance scam" and "overcharge" frequently appearing in reviews. Customers express frustration over poor communication, especially when dealing with flight delays and closed rental counters. The overall sentiment reflects a significant distrust in the company's practices, leading to a strong recommendation against using their services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 1,001 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 68 |
| Sep 24 | 2.5 | 77 |
| Oct 24 | 1.9 | 87 |
| Nov 24 | 2.2 | 56 |
| Dec 24 | 1.6 | 46 |
| Jan 25 | 1.0 | 21 |
| Feb 25 | 1.3 | 6 |
| Mar 25 | 1.0 | 6 |
| Apr 25 | 1.0 | 9 |
| May 25 | 1.0 | 4 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 2.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Quick service at pickup and return”
“Betrug mit estimated charges bei Firefly”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.2 out of 5 (poor) | 100 out of 100 | 3.2 out of 5 (fair) | 2.2 out of 5 (poor) | 2.0 out of 5 (poor) | −42% | 1,001 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,000 |
Bottom line: Firefly Car Rental is #4 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.2).
500 reviews of Firefly Car Rental. Filter by what matters to you.
Firefly stjæler dine penge! Vi havde lejet bil igennem Discover Cars hvor vi også havde tegnet en fuld forsikring. Vi skulle have bilen hos Firefly. Der blev låst penge på mastercard for benzin og depositum, men hvad de ikke fortalte var, at der på kontrakten jeg underskrev stod yderligere en forsikring på €223 med bogstaverne SCDWK. Dette fremgik ikke på noget tidspunkt i samtalen. Aldrig mere Firefly!!
I received a car with serious damages on right side which was marked. What I didn’t see, and I later was told was not marked, was a small scratch on the mirror same side (obviously part of existing damages). So small that I even not recognized when I checked the car. Upon return, it seemed the lady knew where to look as she vent directly to look at the mirror, and make a claim for the scratch. On top of that, the staff are rude not willing to give any evidence that It was not there when I received the car (funny as the rest they where in good control of) This is a great scam to get any damages paid a number of times, as this will already be covered in other damages. Btw. Firefly is part of Herts which earlier this year scammed me by charging fuel + heavy administration fee despite I shoved receipt for petrol. It was only changed when I make complain to Master Card. There are better choices in Alicante, so just avoid Firefly and the main company Hertz.
Quick answers to the questions people ask most.
Firefly Car Rental has a mix of customer reviews, with many expressing concerns about their policies and charges. However, they have numerous bookings and operate under the Hertz brand, which adds a layer of trust.
While some customers report negative experiences, including accusations of deceptive practices, many verified reviews highlight satisfactory service. It's essential to read through customer feedback patterns before booking.
Firefly Car Rental provides a variety of rental vehicles, including economy and larger family cars, catering to diverse transport needs at various locations.
Pricing at Firefly Car Rental tends to be competitive, but customers should be aware of possible additional charges like airport surcharges and insurance fees, as noted in several reviews.
Customers can reach Firefly Car Rental through their website's contact page or customer service number. However, feedback indicates that response times may vary.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Kann mich Vorrednern nur anschließen. Bei mir wurden Zusatzservices, welche ich abgelehnt hatte, trotzdem auf der Kreditkarte belastet und die Hinweise auf dem Mietvertrag konnte ich nicht wahrnehmen, da in Spanisch. Das ich die Sprache nicht kann war zu beginn direkt klar. Das nenne ich vorsätzliches betrügerisches handeln. Schade.
Premetto che non ho scelto io questa compagnia, e comunque dopo questa esperienza non lo rifarei, il noleggio auto era abbinato ad un pacchetto di un touroperator. Il noleggio auto è stato gestito dagli uffici Firefly degli aeroporti di Malaga : ritiro giorno11 ottobre consegna il 19 ottobre. La mattina del ritiro ricevo un'accoglienza a dir poco sgarbata. Delle due impiegate una in modo sgarbato mi chiedeva carta d'imbarco e quando finalmente ha capito che nel mio caso non serviva mi ha fatto capire di aspettare la collega (nessuna parola in inglese e figuriamoci in italiano per facilitare la comunicazione). Arriva la collega molto sbrigativa che alla mia richiesta di inserire una garanzia supercover spara una cifra senza spiegare i dettagli e solo dopo mie richieste si degna di mostrarmi un riepilogo. Il top arriva con la consegna dei documenti dove mi dice che macchina è ed alla mia specifica richiesta di conoscere che carburante va utilizzaro mi ripete per ben due volte e lo scrive anche sulla ricevuta : super. E non accenna ad altri servizi/coperture possibili se non che perdita chiavi e rifornimento sbagliato sarebbero stati a mio carico (la richiesta di una supercover era stata mia). Nel pomeriggio leggo sul libretto dell'auto e sul tappo del serbatoio che l'autovettura utilizza carburante diesel ...per non commettere errori provo a chiamare più volte, ai numeri di agenzia firefly indicati, ma nessuna risposta, invio mail agli uffici dell'aeroporto, ed al customercare principale ma anche qui nessuna risposta (per conoscenza avevo inviato mail anche al touroperator che è l'unico che mi risponde dicendomi di chiamare i numeri indicati...) Praticamante assistenza zero, non immagino cosa sarebbe potuto accadere per richieste più importanti. Per quanto riguarda l'auto era una C3 senza possibilità di scelta. Per onestà la consegna è stata senza problemi e le impiegate (non le stesse) cortesi e precise. Ma non finisce qui. Mi arriva dopo qualche giorno il rientro in Italia una mail da una società a me sconosciuta (Finescover ) dove mi indicano che è stata elevata una multa dalle autorità spagnole per eccesso di velocità (in Spagna è molto facile incorrerci purtroppo) dandomi indicazioni come pagare con il loro supporto e facendo riferimento ad una garanzia Finescover che se sottoscritta mi garantiva tutela su questi eventi (come detto nessuno al checkin mi ha detto niente). Provvedo subito a pagare in autonomia la sanzione sul sito delle autorità spagnoli preposto ed avvisandoli con email del pagamento e che per questo le autorità spagnole non avrebbero richiesto i miei dati . Ma ai signori di Firefly,Hertz,Finescover mi addebitano 40,00 € per gestione pratica... Ho perso anche un quarto d'ora del mio tempo a recensirli ma ne valeva la pena
Hyrt bil i Málaga. Deposition 3100kr. Fick tillbaka 1700 efter hemgång. Hållit avtal dvs miltal, full tank och inga skador. Tagit extra försäkring utöver. Försökt nå dem via chat och Mail men inga svar. De har dragit för försäkring, taxa mm APT charge 11eu, SCDWK 138eu, taxable charge 149eu, VAT 31eu…vad nu allt det betyder. Denna totala summan som det blev var ingen information som uthyraren informerade om. Information gavs om deposition och att pengar skulle komma åter efteråt. För jäkligt! Rekommenderar inte denna firman.
Svindlere. Jeg hadde betalt leiebilen på forhånd, men fikk en ekstra regning som var høyere enn den avtalte prisen. Jeg vil aldri bruke Firefly igjen. Jeg har brukt ulike leiefirma som Budget, OK Mobility, Top Car og Hertz, og tilsvarende har ikke skjedd hos dem.
Brug dem ikke - de snyder bevidst! Jeg bookede på nettet - blev ledt direkte over til at tegne en forsikring - samlet en fair pris. Da vi står midt om natten i Alicantes lufthavn og skal have vores bil er alting galt! Forsikringen vil de ikke godtage - den er lavet hos Rental Cars og dermed ugyldig (hvor skulle jeg vide det fra?) De vil ikke godtage min kærestes creditcard, da det er mig, der har lavet bookingen. Vi måtte tilkøbe en dyr forsikring på godt 2000 kr for en uge, og jeg bruger dem ALDRIG igen. De gør det bevidst - der stod et engelsk par ved siden af os, som oplevede præcist det samme
Achtung Betrug, Mietwagen in BArcelona wurde anstatt 185 EUR über 400 EUR teuer, Kreditkarte mit Zusatz "debit" wurde nur mit 220 EUR Mehrkosten akzeptiert, und Alternativkarte meiner Frau auch nicht akzeptiert. Abzocke mit Ansage!
Kann mich den negativen Bewertungen nur anschließen. Was hier getrieben wird ist absolute Abzocke und gehört verboten. Ich hatte am Flughafen Girona gemietet und musste statt den gebuchten 163€ letztendlich 442€ bezahlen, da diverse Sonderposten berechnet wurden. Auf Nachfrage am Schalter wollte mir die Dame die Posten nicht erklären. Leider bleibt einem dann nichts anderes übrig, als den Betrag zu bezahlen, da man im Ausland auf das Auto angewiesen ist. Finger weg vor diesem Laden!!
Des VOLEURS!!!! FUYEZ
Achtung, leider muss ich die negativen Bewertungen bestätigen. Trotz mündlichen Hinweis keine Zusatzversicherung abschließen zu wollen, würden mir im Nachgang 450€ für eine angebliche Zustzversicheung von meiner Kaution einbehalten. Lt. Rücksprache mit billiger- mietwagen war diese Versicherung auch nicht erforderlich, aber da bw nur als Vermittler auftritt, könne man öeider nichts machen. N i e w i e d e r dort buchen!!!!!
I rented a car in Alicante through Norwegian Airlines and payed in advance. When in Alicante airport the young lady at Firefly was very friendly and helpful. I said no thanks to extra insurance, I have all that in my insurance her in Denmark, no need to buy extra. She told me that I had to pay 305 € as a depositum if something happened to the car and I would get the money back on my creditcard when I delivered the car in good condition, as I did. Nothing happened to the car. I only got 149,83 € back!! I talked to the office in Alicante and the man I talked to said something about because I paid with creditcard no other opsiones was possible, I had to pay insurance!!! That was not what the young lady said to me, I had to give my signals out for every insurance i didn´t want. So that was very clear that I did not wanted any insurance. I will try to phone to another phonnumber tomorrow and se if they are going to pay me the rest of the deposit.
Simply STAY AWAY! They try to manoeuvre you into non-existing "damage." They really hope that clients miss the smallest scratch, so they charge extra for that plus an admin fee. It seemed the lady knew where to look for them. I can't believe they do that to so many people and can get away with it. On top of that, the staff are rude and wouldn't help with anything (not even with the baby's car seat). They only have an office in T2, and they ask you to keep your last fuel receipt. We should have checked the reviews of this place before renting from them.
AUFGEPASST, ganz linke Nummer! Absolut inakzeptabel! Der Mietwagen wurde von mir über Check24 ab Malaga/Flughafen gebucht. Am Vermietungsschalter in Malaga wurde mir trotz mehrfacher, ganz klarer Aussage meinerseits, dass ich keine zusätzliche Versicherung benötige, eine Versicherung zum Ausschluß der Selbstbeteiligung untergejubelt (sogenannte "CDW"). Kosten: 196,-Euro für 8Tage!!! Auf dem Mietvertrag wird dieser Punkt unter den "estimated charges" aufgeführt, also keineswegs als verbindliche Kosten, sondern als "geschätzte Kosten". Auf meine ganz konkrete Frage hin, was dieser Punkt "CDW" sei (kannte ich nicht) und dass ich nicht bereit sei, eine zusätzliche Versicherung abzuschließen, stammelte mir die junge, durchaus freundliche Mitarbeiterin entgegen, dass dieser Punkt zwingend auf dem Vertrag stehen müsste und mir ganz sicher keine weiteren Kosten entstehen würden, die Belastung meiner Kreditkarte würde ich nach einwandfreier, vollgetankter Rückgabe des Wagens KOMPLETT erstattet bekommen, bzw. würde diese gar nicht erst belastet! Das habe ich zweimal in aller Deutlichkeit nachgefragt und zweimal dieselbe Antwort bekommen! Damit überschreitet diese Firma meiner Meinung nach die Grenze zum Betrug! Ich bin ja nun wirklich kein Einzelfall hier, dass Check24 hier nicht tätig wird (Aussage von Check24: "Da können wir nichts machen, Sie haben das leider unterschrieben und wir waren ja nicht dabei...") wirft leider auch ein schlechtes Licht auf Check24. Ganz offensichtlich ist dies doch eine Masche der Vermietungsfirma, weshalb sie meiner Meinung schnellstmöglichst aus dem Angebot von Check24 herausgeworfen gehört!
If you want to avoid stress do not use this company! I booked a car rental with Firefly through Easyjet, this was my first mistake. In the documentation for my booking it clearly stated that “You do not need to purchase the supplier’s insurance if you are offered this at the car hire supplier service desk.” When I arrived in Murcia to collect my car rental booking, one of the firefly service desk attendants told me I could not collect the car unless I paid for local insurance. I reminded them my booking clearly states I do not have to pay for insurance with the local supplier, they told me I had to pay, or I could not collect the car. In the end I was forced to pay for local insurance for my 7 day trip (which came to a total of €196.21) in order to collect the car and move on with the trip. After I returned home I contacted Firefly and their parent company Hertz attempting to explain the situation and request a refund. The companies initially ignored my emails then responded by saying the "final charge was a correctly applied" and rejected my request for a refund. I am currently disputing the charge with my credit card company. TLDR: Preventing customers from collecting their pre paid bookings, by withholding their rental car till they pay for local insurance is a despicable way of treating your customers Firefly! Never using this company again!
Das Handling ist absolut unkompliziert. Das betrifft die Abholung sowie die Rückgabe. Jederzeit wieder!!!
Unbegründete Abbuchung im Nachgang von 65 Euro. Rechnung konnte über Firefly eingesehen werden. Dort wurde Benzin aufgeführt. Allerdings hatte ich den Wagen nicht voll bekommen und voll wieder abgegeben!
Firefly Car Rental is a vehicle rental service that specializes in providing affordable car rental options for vacation and holiday travel. The company operates through its website, fireflycarrental.com, where customers can easily access a range of rental cars at discounted rates. Firefly Car Rental is designed to cater to both leisure travelers and families seeking convenient transportation solutions during their trips. With multiple locations available, Firefly Car Rental aims to offer quick and efficient service, ensuring customers can promptly access their rental vehicles upon arrival. The company focuses on delivering cost-effective options without compromising on quality, making it a suitable choice for budget-conscious travelers looking to explore their destinations with ease.
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