Einfach großartig!!!
Einfach großartig!!!

Firefly Car Rental is a vehicle rental service that specializes in providing affordable car rental options for vacation and holiday travel. The company operates through its website, fireflycarrental.com, where customers can easily access a range of rental cars at discounted rates. Firefly Car Rental is designed to cater to both leisure travelers and families seeking convenient transportation solutions during their trips. With multiple locations available, Firefly Car Rental aims to offer quick and efficient service, ensuring customers can promptly access their rental vehicles upon arrival. The company focuses on delivering cost-effective options without compromising on quality, making it a suitable choice for budget-conscious travelers looking to explore their destinations with ease.
Firefly Car Rental receives overwhelmingly negative feedback from customers, with a staggering 74% of reviews rating the service at 1 star. While some reviewers appreciate the good condition of the vehicles and commend the staff for their service, these positives are overshadowed by rampant complaints about deceptive practices.
Many consumers report feeling scammed, particularly regarding insurance charges and unexpected fees, with terms like "insurance scam" and "overcharge" frequently appearing in reviews. Customers express frustration over poor communication, especially when dealing with flight delays and closed rental counters. The overall sentiment reflects a significant distrust in the company's practices, leading to a strong recommendation against using their services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 1,001 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 68 |
| Sep 24 | 2.5 | 77 |
| Oct 24 | 1.9 | 87 |
| Nov 24 | 2.2 | 56 |
| Dec 24 | 1.6 | 46 |
| Jan 25 | 1.0 | 21 |
| Feb 25 | 1.3 | 6 |
| Mar 25 | 1.0 | 6 |
| Apr 25 | 1.0 | 9 |
| May 25 | 1.0 | 4 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 2.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Quick service at pickup and return”
“Betrug mit estimated charges bei Firefly”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.2 out of 5 (poor) | 100 out of 100 | 3.2 out of 5 (fair) | 2.2 out of 5 (poor) | 2.0 out of 5 (poor) | −42% | 1,001 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,000 |
Bottom line: Firefly Car Rental is #4 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.2).
500 reviews of Firefly Car Rental. Filter by what matters to you.
Einfach großartig!!!
Very efficient and professional. Delighted with vehicle and all Staff involved. Competitive Price and ease of Pick up and Return.
Sehr lange Wartezeit da kein Auto vorhanden war. Dann zwar bessere Kategorie erhalten, bei Abgabe wurde für ein Schlüssel der nicht von mir beschädigt wurde 350 Euro berechnet. Nach zwei Monaten wurde die Kreditkarte erneut mit 40 Euro belastet, hierzu habe ich keinerlei Schreiben oder Mail erhalten. Auf Anfrage keinerlei Reaktion.
Quick answers to the questions people ask most.
Firefly Car Rental has a mix of customer reviews, with many expressing concerns about their policies and charges. However, they have numerous bookings and operate under the Hertz brand, which adds a layer of trust.
While some customers report negative experiences, including accusations of deceptive practices, many verified reviews highlight satisfactory service. It's essential to read through customer feedback patterns before booking.
Firefly Car Rental provides a variety of rental vehicles, including economy and larger family cars, catering to diverse transport needs at various locations.
Pricing at Firefly Car Rental tends to be competitive, but customers should be aware of possible additional charges like airport surcharges and insurance fees, as noted in several reviews.
Customers can reach Firefly Car Rental through their website's contact page or customer service number. However, feedback indicates that response times may vary.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Boek geen auto bij Firefly Car Rental. Misleidende verkoop en de extra kosten doen zij voor als borg en de tankkosten! DUS huur een auto elders maar niet bij Firefly Car Rental.
Habe über CHECK 24 einen Mietwagen am Malaga Flughafen angemietet inclusive Vollkaskoversicherung. Beim Abholen (FIREFLY) musste ich vor Ort nochmal eine Vollkasko Versicherung abschließen. War nix zu machen, sonst hätte ich den Wagen nicht bekommen. Habe dann bei CHECK 24 reklamiert und erfahren, dass der eigentliche Ansprechpartner autovermietung.de sei. Dort angerufen und erfahren, dass diese Erpressungen mittlerweile üblich sein. Auch an anderen Orten und anderen Verleihfirmen. Davor wird man aber bei CHECK24 nicht GEWARNT, dass FIREFLY die Leute abzockt
Avoid these people like the plague. I paid you car hire through a third party (£110) I took insurance out so when I arrived at the air port they took £225 fuel deposit which was returned and a further £150 which was explained as excess to my insurance and I was told this would be refunded. The £150 was not refunded and apparently was part of the charges for the hire. I travel to Spain 4 times a year and this is the first time this has happened but its also the first time I have used these fraudsters. Do not use them.
Staff were good but had to wait far too long to see her. We completed online before we left the uk 🇬🇧 but still had to wait behind everyone that were completing forms on the day. THIS NEEDS A FAST TRACK SYSTEM for people that spend a little time before hand completing form's online.
A éviter absolument, location loué en Espagne via BSP, avec option zero franchise et finalement une fois sur place j'ai du faire une carte pour une caution de 458€ que je n'ai pas pu récupérer car ils m'ont facturé un supplément franchise de 332€ c'est du vol
WARNUNG!!! Die schlechteste Autovermietung in Spanien!! Eine sehr schlechte Erfahrung heute Abend in Barcelona am Airport. Schalter-Mitarbeiterin unfreundlich. Versucht mir -trotzdem ich ausreichend Vollkasko-Versicherungsschutz habe sogar ohne Selbstbehalt- mir noch einmal eine zu verkaufen. Arbeitet hier mit Tricks und Verwirrungstaktiken. Hier wird schamlos ausgenutzt dass man erschöpft spät ankommt. Ich war knapp vor Schalterschluss beim Schalter, musste aber einen „Nacht“-Aufschlag von über 40.- EUR bezahlen, da ich in der Schlange fast 1h warten musste. Statt 850.- EUR wie im Vertrag angegeben wurden über 1.040.- EUR von der Kreditkarte belastet. Zum Glück hat es diesmal geklappt, oft sind 1.000.- die Schallgrenze und die Abbuchung klappt dann gar nicht mehr. Das wird nur gemacht, damit die dann ihre eigene teure Versicherung zusätzlich andrehen. Insgesamt eine unverschämte unmögliche Art mit Kunden umzugehen. Schlechter Standort, man muss umständlich das Terminal mit dem Bus wechseln- war so nicht bekannt. Nie wieder!!! Muss jetzt meinen Anwalt einschalten!
First time going through the famous infamous "insurance SCAM" via firefly even though I had been renting cars for 20 years before that. They take advantage of the fact that upon arrival, you are tired, probably just wanted to get to your hotel with your luggage asap and charge your a lot of extra money for a useless insurance. On top of that, they still charge you an "extra deposit" that they will never pay back regardless. Alicante airport on October 19th 2024. I will make sure to file a "Hoja de reclamaciones" before bringing back the car.
Flughafen Alicante Mietstation.Nie mehr wieder,machen ein auf freundlich und zocken dich ab.Da ich die Kaution mit Kreditkarte bezahlt habe mußte ich auch als Fahrer angegeben sein .Sollte aber nur meine Frau sein als Fahrer.Wurde nicht darauf hingewiesen da unterschreibst du was da ja alles auf Spanisch ist und vertraust dem Agent.Bei Check24 gebucht kannste du auch vergessen.Werde beide demnächst wärmstens weiterempfehlen!Ach ja 126 euro für Zweitfahrer(wollt ich nicht) und Standortgebühr nach 2 Wochen einfach abgebucht.Check24 kontaktiert auch unseriöser Laden denk die arbeiten zusammen.Mit Rentner kann man ja so umgehen.Was ist nur los mit unserer Welt!
Please please never use this company. Their aim is just to try and trick you into paying more money. The full to empty scam is outrageous. I paid 149 euros for a full tank of petrol with 45 euros for someone filling it up. Whatever happened to full tank when you pick the car up and return with a full tank. It’s outrageous so avoid them. Our car was booked at Mallaga airport so be warned
Staff were friendly and helpful. The quality of the hire car was good. The availability of a shuttle bus to/from the airport was appreciated.
Op het vliegveld van Valencia gaf firefly aan dat we een borg moesten betalen van 200 euro i.v.m. het op tijd terugbrengen van de auto met een volle tank en dat alles schoon is in de auto etc. etc. We hebben de Auto vervolgens op tijd, schoon en met een volle tank teruggebracht en kregen onze borg niet terug. Meerdere malen gebeld en gemaild hierover om als resultaat aan te horen dat we het borgbedrag niet terugkrijgen omdat dat bij de boekingskosten zou horen. Dit is een schandalige zet van Firefly. Ze schuiven je zo maar weg met stuur een mail en geven vervolgens ook geen antwoord meer. We hebben dus de boekingskosten plus borgkosten betaald en niets meer van het borgbedrag terug gekregen. Je worst bestolen waar je bij staat. Ik adviseer niemand om ooit bij Firefly waar dan ook te boeken.
Shocking experience: We have rented many cars over the years, but never been exposed to such a cunning way to sell extra insurance. We have rented through rentalcars.com (booking.com). 10 days at a cost of 1,626 Dkr. (218 euros). We arrive at Firefly at Barcelona Airport at 9:00 p.m. It's dark and it's just rained. We show passports and then comes the first surprise. I am over 70 years old, so I have to pay for the senior drive 65 euros. Then comes the shock. We have to sign a blank scratch paper. We refuse, as we do not know if there are dents and scratches. We get the message that we have to check the car ourselves, take photos of scratches and come back so they can apply them and compare with the ones they have in the Computer. We go to the car. It's rain-wet. It's dark. We walk around the car with lights on our phones. But give up. We realize that this approach is one of the strongest to get us to take out insurance. Our Mastercard covers deductibles, so normally we do not take out extra insurance. But we quickly checked reviews and could see that many other customers had been cheated. We therefore did not dare to do anything other than take out an insurance that cost 2,433 Dkr. (326 euros). So 110 euros more than the rental price !!! Really bad. Never rent a car with Firefly. We did the first, only and last time.
Trouble free hire- top tip pay the full insurance it really makes a difference to your holiday
Good car. Fast handover. Very good value for money.
Firefly Car Rental is a vehicle rental service that specializes in providing affordable car rental options for vacation and holiday travel. The company operates through its website, fireflycarrental.com, where customers can easily access a range of rental cars at discounted rates. Firefly Car Rental is designed to cater to both leisure travelers and families seeking convenient transportation solutions during their trips. With multiple locations available, Firefly Car Rental aims to offer quick and efficient service, ensuring customers can promptly access their rental vehicles upon arrival. The company focuses on delivering cost-effective options without compromising on quality, making it a suitable choice for budget-conscious travelers looking to explore their destinations with ease.
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