Green Chef US is a meal delivery service that specializes in providing customers with meal kits featuring organic produce, responsibly sourced proteins, and nutritionist-approved recipes. The company is committed to offering high-quality ingredients that support a healthy lifestyle, catering to various dietary preferences, including plant-based, gluten-free, and high-protein options. Each meal kit is designed to facilitate easy cooking at home, appealing to health-conscious consumers who value convenience and quality.
Targeting busy individuals and families, Green Chef emphasizes sustainability by offsetting 100% of the plastic used in its packaging and sourcing energy from renewable sources. The company's dedication to clean eating is reflected in its certification standards, which ensure that meals are free from harmful contaminants and include only wholesome ingredients. Through its subscription model, Green Chef provides flexibility, allowing customers to pause or cancel their plans as needed.
Green Chef US receives a generally positive reception, with many consumers praising the delicious and healthy meals offered. Reviewers highlight the quality of the food and appreciate the minimal waste generated from their meal plans.
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However, there are notable complaints regarding customer service, particularly issues with subscription cancellations and delivery flexibility. Some customers express frustration over receiving meals that do not accommodate dietary restrictions, such as allergies, and mention that the pricing can feel steep, especially when substitutions for organic ingredients occur. While many enjoy the cooking experience and the variety of recipes, others are disappointed by thawed deliveries and occasional food quality concerns. Overall, Green Chef US is well-regarded for its meals but faces challenges in service and customer satisfaction.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.0
1,000
100%
-0.1
● Low
4.0 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.0▼ 0.1
12-month avg
4.0
All-time
4.0
Category avg
4.1
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
3.9
55
Oct 24
3.4
50
Nov 24
3.9
67
Dec 24
3.9
42
Jan 25
3.9
79
Feb 25
4.2
64
Mar 25
4.2
96
Apr 25
4.0
71
May 25
4.1
45
Jun 25
4.3
58
Jul 25
3.8
38
Aug 25
2.9
10
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 371 positive reviews
Easy to use31%
114 mentions
Delivery19%
69 mentions
Quality16%
60 mentions
Selection16%
59 mentions
“The meals are delicious and easy to prep”
On “Easy to use” · Aug 2, 2025
Top complaintsof 71 negative reviews
Customer service42%
30 mentions
Cancellation41%
29 mentions
Delivery31%
22 mentions
Refund17%
12 mentions
“Terrible customer service”
On “Customer service” · Aug 5, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
Overall rating and review count for this company and similar companies
I was notified too many times that my order was damaged and I would not be receiving it. Other times I was notified that my order would be late…delivered on a different day. I need a meal delivery company that’s more reliable, so I canceled.
Love your Mediterranean seafood and fish dishes. They’re my favorite because they’re more cost effective, larger portions than other meats and a rarity here in the hot dry Heartland.
The food has been excellent. There have only been a couple recipes we didn’t like.
The instructions are easy and accurate.
The portions are just right.
I wish I could switch out some of the chicken dishes for pork as I am allergic to chicken but that’s not terrible. There are always plenty of choices.
I haven’t had any reasons to contact customer support so I can’t review that. Good news because it means I haven’t had any issues.
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We can not wait for our weekly subscription to arrive. There is only a few meals that we did not give a 10. We gave them a 9. Love the quality of food and the easy to follow instructions. We feel we are eating in a fancy restaurant everytime we make a dinner. Keep it up!!!
I absolutely love having Green Chef. It makes cooking dinner so easy. All the ingredients come with and all meals can be cooked in about 30 minutes. It makes eating healthy so much easier and actually it is cheaper getting 3 meals a week for 2 people under $80.
Food delivered on time and great customer support. 90% of the meals I selected I loved. There were a few I was not crazy about.
Now, maybe it’s just me, but many of the meals had the same general flavor. To me it seemed like a middle eastern flare to them. I was not opposed to it, but I was getting tired of it.
Nevertheless, wholly recommend this service.
it’s just enough for two. the protein is always great quality The produce so fresh and delicious. So healthy The spices spot on and so full of flavor. Meals so easy to put together usually w/i 1/2 hour. love it
I love the service and the recipes are delicious! My family loves it all. Delivery is always on time and the communication throughout the delivery process is top notch. We are having a hard time financially, so I may be skipping more. I know so much goes into it all, but the price is getting a little high for us at this time.
Over priced and complicated to make. Their organic claims are minimal at best. Every single meal we received had pre printed cards saying that organic wasn't available at this time, if they have all these cards preprinted saying that. Then clearly they have issues actually standing up to their claim.
We had issues with very skimpy vegetables.
Didn't like you constantly used the same ingredients in your recipes.
Also another reason I cancelled was you gave us only 6oz of pasta for 4 servings, which was the same as 2 serving portion according to recipe card. That is ridiculous., and extremely cheap!
Green Chef US is a meal delivery service that specializes in providing customers with meal kits featuring organic produce, responsibly sourced proteins, and nutritionist-approved recipes. The company is committed to offering high-quality ingredients that support a healthy lifestyle, catering to various dietary preferences, including plant-based, gluten-free, and high-protein options. Each meal kit is designed to facilitate easy cooking at home, appealing to health-conscious consumers who value convenience and quality.
Targeting busy individuals and families, Green Chef emphasizes sustainability by offsetting 100% of the plastic used in its packaging and sourcing energy from renewable sources. The company's dedication to clean eating is reflected in its certification standards, which ensure that meals are free from harmful contaminants and include only wholesome ingredients. Through its subscription model, Green Chef provides flexibility, allowing customers to pause or cancel their plans as needed.