Great customer service
Great customer service

Green Chef US is a meal delivery service that specializes in providing customers with meal kits featuring organic produce, responsibly sourced proteins, and nutritionist-approved recipes. The company is committed to offering high-quality ingredients that support a healthy lifestyle, catering to various dietary preferences, including plant-based, gluten-free, and high-protein options. Each meal kit is designed to facilitate easy cooking at home, appealing to health-conscious consumers who value convenience and quality. Targeting busy individuals and families, Green Chef emphasizes sustainability by offsetting 100% of the plastic used in its packaging and sourcing energy from renewable sources. The company's dedication to clean eating is reflected in its certification standards, which ensure that meals are free from harmful contaminants and include only wholesome ingredients. Through its subscription model, Green Chef provides flexibility, allowing customers to pause or cancel their plans as needed.
Green Chef US receives a generally positive reception, with many consumers praising the delicious and healthy meals offered. Reviewers highlight the quality of the food and appreciate the minimal waste generated from their meal plans.
However, there are notable complaints regarding customer service, particularly issues with subscription cancellations and delivery flexibility. Some customers express frustration over receiving meals that do not accommodate dietary restrictions, such as allergies, and mention that the pricing can feel steep, especially when substitutions for organic ingredients occur. While many enjoy the cooking experience and the variety of recipes, others are disappointed by thawed deliveries and occasional food quality concerns. Overall, Green Chef US is well-regarded for its meals but faces challenges in service and customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.9 | 55 |
| Oct 24 | 3.4 | 50 |
| Nov 24 | 3.9 | 67 |
| Dec 24 | 3.9 | 42 |
| Jan 25 | 3.9 | 79 |
| Feb 25 | 4.2 | 64 |
| Mar 25 | 4.2 | 96 |
| Apr 25 | 4.0 | 71 |
| May 25 | 4.1 | 45 |
| Jun 25 | 4.3 | 58 |
| Jul 25 | 3.8 | 38 |
| Aug 25 | 2.9 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The meals are delicious and easy to prep”
“Terrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 4.3 out of 5 (good) | 3.3 out of 5 (fair) | +4% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 3.9 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.4 out of 5 (good) | 4.7 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.9 out of 5 (good) | — | 51 |
Bottom line: Green Chef US is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.3).
500 reviews of Green Chef US. Filter by what matters to you.
Over a 2-month period, 3 of my orders had the wrong food (asked for gluten free), overshipped twice (I ordered 3 meals per week and they sent 6/wk), chatted to customer service who promised a refund on the overshipment, yet it was never issued by GreenChef. I also noticed that food (in particular veggies) rots fast if not used within a few days, which makes me believe that the quality is questionable at best! ... overall, I'd not recommend GreenChef. Too unreliable, poor quality and lying about refund.
I love the Green Chef recipes, the quality of the produce and the efficiency of delivery. I love to cook and this introduces new recipes to my weekday repertoire. My husband is picky and he enjoys the variety of Green Chef meal kits.
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Just give us the whole pepper. The sliced one in the plastic bags are always slimy. This week it leaked out and got the bag all wet.
We like the recipes but are growing frustrated with paying the price for organic food and getting stuff like Daisy sour cream and not organic produce. If you put the organic label on your delivery box and claim to be organic.....you should be living up to that commitment. We are growing frustrated with every week getting multiple items that aren't organic.
The food is almost always great, but the delivery via FedEx totally sucks. Please go back to UPS. ---- Update: Green Chef really stands behind the product, I appreciate the response from customer service, they really want to make sure their customers are happy. Hopefully FedEx improves in my area in the near future or Green Chef starts to work with UPS again.
What went wrong is that customer service never got back to me. I had a $35 credit and I’ve never been able to use it and now it’s disappeared. You guys sent me crap that was old or not usable and when I try to get a hold of someone there was no one to help me so the recipes weren’t complete. This happened over and over and over again and I repeatedly have contacted Customer service and no one has reached out. So yes, I would give you -5 stars if I could….. do better
GREEN CHEF SUCKS. THE SITE JUST START TAKING YOUR MONEY EVEN IF YOU ARE JUST LOOKING AT THE MENU (if you were a past customer). The website doesn’t have a link that confirms your wanting rejoin. And the operators that I have dealt English is NOT their first language so that’s even harder. You push a number to unprescribed, however you have stay on line to speak to someone so why push 4?? I stopped ordering from GREEN CHEF because out of three meals there would always be two that didn’t have ALL of the ingredients. Calling to report the error, they offered a credit. GREEN CHEF SEEMS Desperate.
Tasty meal selections easy to create in about 30 minutes!
The delivery has improved of late - arriving on time is appreciated and items have been well packed. That being said; the ingredients have been so variable. I’ve had rotten produce multiple times in the last few weeks; missing ingredients as well - usually something small like spices or garlic - but still frustrating. The ingredient quality is also highly variable; I’ll never order stuffed peppers again, for instance, having gotten truly tiny peppers both instances now. I go back and forth weekly on whether to continue with my subscription. It’s convenient when it works - but I’m left scrambling for replacements for errors/expirations more often than seems reasonable.
On my very first order, it was not delivered and I was not notified. Even through the payment had been taken from my account. Please take more care with future customers as I regularly order subscription boxes, and it doesn't matter how good your recipes are - you need to be dependable as a business.
The meals come out delicious and there is a lot of variety. I’ve been learning a lot and have gotten more confident in the kitchen. The price is moderate.
Everything is delish!!!! Recommend GC to multiple people
Green Chef US is a meal delivery service that specializes in providing customers with meal kits featuring organic produce, responsibly sourced proteins, and nutritionist-approved recipes. The company is committed to offering high-quality ingredients that support a healthy lifestyle, catering to various dietary preferences, including plant-based, gluten-free, and high-protein options. Each meal kit is designed to facilitate easy cooking at home, appealing to health-conscious consumers who value convenience and quality. Targeting busy individuals and families, Green Chef emphasizes sustainability by offsetting 100% of the plastic used in its packaging and sourcing energy from renewable sources. The company's dedication to clean eating is reflected in its certification standards, which ensure that meals are free from harmful contaminants and include only wholesome ingredients. Through its subscription model, Green Chef provides flexibility, allowing customers to pause or cancel their plans as needed.
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